Leadership and technostress: a systematic literature review

With the growing use of digital technologies at work, employees are facing new demands. Digital technologies are also changing how leaders and followers interact. Leadership must adapt to these changes and find ways to reduce the demands of digital work for their followers so they maintain their cap...

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Published in:Management review quarterly Vol. 75; no. 1; pp. 1 - 66
Main Authors: Rademaker, Tim, Klingenberg, Ingo, Süß, Stefan
Format: Journal Article
Language:English
Published: Cham Springer International Publishing 01.02.2025
Subjects:
Accounting/Auditing
Business and Management
Digital stress
Digital work
Followership
Innovation/Technology Management
International Business
Leadership
Systematic literature review
Technostress
Leadership
Digital stress
O330
M540
Technostress
I190
Followership
Digital work
Systematic literature review
ISSN:2198-1639, 2198-1620, 2198-1639
Online Access:Get full text
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Abstract With the growing use of digital technologies at work, employees are facing new demands. Digital technologies are also changing how leaders and followers interact. Leadership must adapt to these changes and find ways to reduce the demands of digital work for their followers so they maintain their capacity for and motivation to work. Against this background, we analyze the impact leadership has on technostress by conducting a systematic literature review. An electronic search was based on 13 databases (ACM Digital, AIS eLibrary, APA PsychInfo, EBSCO, Emerald Insight, Jstor, Pubmed, SAGE, ScienceDirect, Scopus, Taylor & Francis Online, WISO, and Web of Science) and was carried out in October 2023. We identified 1725 articles—31 of which met the selection criteria. Thirteen more were identified in a backward search, leaving 44 articles for analysis. The conceptual analysis reveals that empowering and supportive leadership can decrease follower technostress. Leadership that emphasizes high availability expectations, task orientation and control can increase technostress and technostress-related outcomes. Furthermore, leadership's impact on follower technostress is influenced by how ICTs are being used to convey leadership. We synthesize seven analytical themes of leadership among the technostress literature and derive them into the three aggregated dimensions which serve as the foundation of a conceptual model of leadership's impact on follower technostress: technostress-increasing leadership, technostress-decreasing leadership, and technology-enabled leadership. Furthermore, we formulate avenues for future research.
AbstractList With the growing use of digital technologies at work, employees are facing new demands. Digital technologies are also changing how leaders and followers interact. Leadership must adapt to these changes and find ways to reduce the demands of digital work for their followers so they maintain their capacity for and motivation to work. Against this background, we analyze the impact leadership has on technostress by conducting a systematic literature review. An electronic search was based on 13 databases (ACM Digital, AIS eLibrary, APA PsychInfo, EBSCO, Emerald Insight, Jstor, Pubmed, SAGE, ScienceDirect, Scopus, Taylor & Francis Online, WISO, and Web of Science) and was carried out in October 2023. We identified 1725 articles—31 of which met the selection criteria. Thirteen more were identified in a backward search, leaving 44 articles for analysis. The conceptual analysis reveals that empowering and supportive leadership can decrease follower technostress. Leadership that emphasizes high availability expectations, task orientation and control can increase technostress and technostress-related outcomes. Furthermore, leadership’s impact on follower technostress is influenced by how ICTs are being used to convey leadership. We synthesize seven analytical themes of leadership among the technostress literature and derive them into the three aggregated dimensions which serve as the foundation of a conceptual model of leadership’s impact on follower technostress: technostress-increasing leadership, technostress-decreasing leadership, and technology-enabled leadership. Furthermore, we formulate avenues for future research.
Author Süß, Stefan
Klingenberg, Ingo
Rademaker, Tim
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  givenname: Ingo
  surname: Klingenberg
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  givenname: Stefan
  surname: Süß
  fullname: Süß, Stefan
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Issue 1
Keywords Leadership
Digital stress
O330
M540
Technostress
I190
Followership
Digital work
Systematic literature review
Language English
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Snippet With the growing use of digital technologies at work, employees are facing new demands. Digital technologies are also changing how leaders and followers...
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SubjectTerms Accounting/Auditing
Business and Management
Digital stress
Digital work
Followership
Innovation/Technology Management
International Business
Leadership
Systematic literature review
Technostress
Title Leadership and technostress: a systematic literature review
URI https://www.econstor.eu/handle/10419/311235
https://link.springer.com/article/10.1007/s11301-023-00385-x
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