Mental Health Care Goes Online: Practitioners' Experiences of Providing Mental Health Care During the COVID-19 Pandemic

The outbreak of the COVID-19 pandemic has necessitated sudden and radical changes in mental health care delivery, as strict social distancing and lockdown measures were imposed in the early phases of the pandemic. Almost overnight, practitioners were forced to transfer their face-to-face care practi...

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Vydané v:Cyberpsychology, behavior and social networking Ročník 23; číslo 12; s. 860
Hlavní autori: Feijt, Milou, de Kort, Yvonne, Bongers, Inge, Bierbooms, Joyce, Westerink, Joyce, IJsselsteijn, Wijnand
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: United States 01.12.2020
Predmet:
COVID-19
Health Care Surveys
Health Personnel - psychology
Humans
Mental Health - trends
Netherlands - epidemiology
Patient Acceptance of Health Care - psychology
Qualitative Research
SARS-CoV-2
Telemedicine - trends
Netherlands
COVID-19
e-health
teletherapy
online psychological treatment
mental health care
practitioners' experiences
ISSN:2152-2723, 2152-2723
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Abstract The outbreak of the COVID-19 pandemic has necessitated sudden and radical changes in mental health care delivery, as strict social distancing and lockdown measures were imposed in the early phases of the pandemic. Almost overnight, practitioners were forced to transfer their face-to-face care practice to online means. To understand the implications of this drastic change for mental health care, and to improve the online care offerings, an online qualitative survey was held among mental health care professionals in Netherlands (  = 51). Our findings indicate that technological and usability problems pose a significant challenge, as do difficulties to establish rapport with clients. Moreover, not all mental health issues and treatment forms are equally amenable to online interaction. In contrast, in many instances, practitioners were positive about the effectiveness of treatment, and reported flexibility, a lower threshold for contact, and lack of travel time as advantages. Their most prominent needs concern better technological, organizational, and logistical support. It is critical that these needs are acted upon by institutions and governments. In addition, current results inform future research on the improvement of e-mental health technologies.
AbstractList The outbreak of the COVID-19 pandemic has necessitated sudden and radical changes in mental health care delivery, as strict social distancing and lockdown measures were imposed in the early phases of the pandemic. Almost overnight, practitioners were forced to transfer their face-to-face care practice to online means. To understand the implications of this drastic change for mental health care, and to improve the online care offerings, an online qualitative survey was held among mental health care professionals in Netherlands (  = 51). Our findings indicate that technological and usability problems pose a significant challenge, as do difficulties to establish rapport with clients. Moreover, not all mental health issues and treatment forms are equally amenable to online interaction. In contrast, in many instances, practitioners were positive about the effectiveness of treatment, and reported flexibility, a lower threshold for contact, and lack of travel time as advantages. Their most prominent needs concern better technological, organizational, and logistical support. It is critical that these needs are acted upon by institutions and governments. In addition, current results inform future research on the improvement of e-mental health technologies.
The outbreak of the COVID-19 pandemic has necessitated sudden and radical changes in mental health care delivery, as strict social distancing and lockdown measures were imposed in the early phases of the pandemic. Almost overnight, practitioners were forced to transfer their face-to-face care practice to online means. To understand the implications of this drastic change for mental health care, and to improve the online care offerings, an online qualitative survey was held among mental health care professionals in Netherlands (n = 51). Our findings indicate that technological and usability problems pose a significant challenge, as do difficulties to establish rapport with clients. Moreover, not all mental health issues and treatment forms are equally amenable to online interaction. In contrast, in many instances, practitioners were positive about the effectiveness of treatment, and reported flexibility, a lower threshold for contact, and lack of travel time as advantages. Their most prominent needs concern better technological, organizational, and logistical support. It is critical that these needs are acted upon by institutions and governments. In addition, current results inform future research on the improvement of e-mental health technologies.The outbreak of the COVID-19 pandemic has necessitated sudden and radical changes in mental health care delivery, as strict social distancing and lockdown measures were imposed in the early phases of the pandemic. Almost overnight, practitioners were forced to transfer their face-to-face care practice to online means. To understand the implications of this drastic change for mental health care, and to improve the online care offerings, an online qualitative survey was held among mental health care professionals in Netherlands (n = 51). Our findings indicate that technological and usability problems pose a significant challenge, as do difficulties to establish rapport with clients. Moreover, not all mental health issues and treatment forms are equally amenable to online interaction. In contrast, in many instances, practitioners were positive about the effectiveness of treatment, and reported flexibility, a lower threshold for contact, and lack of travel time as advantages. Their most prominent needs concern better technological, organizational, and logistical support. It is critical that these needs are acted upon by institutions and governments. In addition, current results inform future research on the improvement of e-mental health technologies.
Author Feijt, Milou
Westerink, Joyce
Bongers, Inge
Bierbooms, Joyce
de Kort, Yvonne
IJsselsteijn, Wijnand
Author_xml – sequence: 1
  givenname: Milou
  surname: Feijt
  fullname: Feijt, Milou
  organization: Human-Technology Interaction Group, Eindhoven University of Technology, Eindhoven, Netherlands
– sequence: 2
  givenname: Yvonne
  surname: de Kort
  fullname: de Kort, Yvonne
  organization: Human-Technology Interaction Group, Eindhoven University of Technology, Eindhoven, Netherlands
– sequence: 3
  givenname: Inge
  surname: Bongers
  fullname: Bongers, Inge
  organization: Mental Healthcare Eindhoven, Eindhoven, Netherlands
– sequence: 4
  givenname: Joyce
  surname: Bierbooms
  fullname: Bierbooms, Joyce
  organization: Mental Healthcare Eindhoven, Eindhoven, Netherlands
– sequence: 5
  givenname: Joyce
  surname: Westerink
  fullname: Westerink, Joyce
  organization: Philips Research, Eindhoven, Netherlands
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  givenname: Wijnand
  surname: IJsselsteijn
  fullname: IJsselsteijn, Wijnand
  organization: Human-Technology Interaction Group, Eindhoven University of Technology, Eindhoven, Netherlands
BackLink https://www.ncbi.nlm.nih.gov/pubmed/32815742$$D View this record in MEDLINE/PubMed
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mental health care
practitioners' experiences
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Health Care Surveys
Health Personnel - psychology
Humans
Mental Health - trends
Netherlands - epidemiology
Patient Acceptance of Health Care - psychology
Qualitative Research
SARS-CoV-2
Telemedicine - trends
Title Mental Health Care Goes Online: Practitioners' Experiences of Providing Mental Health Care During the COVID-19 Pandemic
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