Appointment system design with interruptions and physician lateness

Purpose - Physician lateness and service interruptions are a significant problem in many health care environments but have received little attention in the literature. The purpose of this paper is to design appointment systems that reduce waiting times of the patient while maintaining utilization of...

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Bibliographic Details
Published in:	International journal of operations & production management Vol. 33; no. 4; pp. 394 - 414
Main Authors:	Klassen, Kenneth J., Yoogalingam, Reena
Format:	Journal Article
Language:	English
Published:	Bradford Emerald Group Publishing Limited 01.01.2013 Emerald
Subjects:	Clinics Computer simulation Decision making Design engineering Interruption Krankenhaus Lateness Mathematical models Mathematische Optimierung Operations research Optimization Optimization algorithms Outpatient care facilities Patienten Patients Physicians Queuing theory Schedules Scheduling Scheduling-Verfahren Simulation Studies Systems design Terminplanung Outpatients Health services Medical management Simulation optimization Appointment scheduling in health services Programming and algorithm theory
ISSN:	0144-3577, 1758-6593
Online Access:	Get full text
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