Shen, X., Li, Y., Sun, Y., & Wang, N. (2018). Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience. Decision Support Systems, 109, 61-73. https://doi.org/10.1016/j.dss.2018.01.006
Citace podle Chicago (17th ed.)Shen, Xiao-Liang, Yang-Jun Li, Yongqiang Sun, a Nan Wang. "Channel Integration Quality, Perceived Fluency and Omnichannel Service Usage: The Moderating Roles of Internal and External Usage Experience." Decision Support Systems 109 (2018): 61-73. https://doi.org/10.1016/j.dss.2018.01.006.
Citace podle MLA (9th ed.)Shen, Xiao-Liang, et al. "Channel Integration Quality, Perceived Fluency and Omnichannel Service Usage: The Moderating Roles of Internal and External Usage Experience." Decision Support Systems, vol. 109, 2018, pp. 61-73, https://doi.org/10.1016/j.dss.2018.01.006.