What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction
E-learning is emerging as the new paradigm of modern education. Worldwide, the e-learning market has a growth rate of 35.6%, but failures exist. Little is known about why many users stop their online learning after their initial experience. Previous research done under different task environments ha...
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| Vydáno v: | Computers and education Ročník 50; číslo 4; s. 1183 - 1202 |
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| Hlavní autoři: | , , , , |
| Médium: | Journal Article |
| Jazyk: | angličtina |
| Vydáno: |
Elsevier Ltd
01.05.2008
Elsevier |
| Témata: | |
| ISSN: | 0360-1315, 1873-782X |
| On-line přístup: | Získat plný text |
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| Abstract | E-learning is emerging as the new paradigm of modern education. Worldwide, the e-learning market has a growth rate of 35.6%, but failures exist. Little is known about why many users stop their online learning after their initial experience. Previous research done under different task environments has suggested a variety of factors affecting user satisfaction with e-Learning. This study developed an integrated model with six dimensions: learners, instructors, courses, technology, design, and environment. A survey was conducted to investigate the critical factors affecting learners’ satisfaction in e-Learning. The results revealed that learner computer anxiety, instructor attitude toward e-Learning, e-Learning course flexibility, e-Learning course quality, perceived usefulness, perceived ease of use, and diversity in assessments are the critical factors affecting learners’ perceived satisfaction. The results show institutions how to improve learner satisfaction and further strengthen their e-Learning implementation. |
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| AbstractList | E-learning is emerging as the new paradigm of modern education. Worldwide, the e-learning market has a growth rate of 35.6%, but failures exist. Little is known about why many users stop their online learning after their initial experience. Previous research done under different task environments has suggested a variety of factors affecting user satisfaction with e-Learning. This study developed an integrated model with six dimensions: learners, instructors, courses, technology, design, and environment. A survey was conducted to investigate the critical factors affecting learners'satisfaction in e-Learning. The results revealed that learner computer anxiety, instructor attitude toward e-Learning, e-Learning course flexibility, e-Learning course quality, perceived usefulness, perceived ease of use, and diversity in assessments are the critical factors affecting learners' perceived satisfaction. The results show institutions how to improve learner satisfaction and further strengthen their e-Learning implementation. |
| Author | Chen, Yueh-Yang Finger, Glenn Yeh, Dowming Tsai, Ray J. Sun, Pei-Chen |
| Author_xml | – sequence: 1 givenname: Pei-Chen surname: Sun fullname: Sun, Pei-Chen email: sun@nknu.edu.tw organization: Institute of Information and Computer Education, National Kaohsiung Normal University, 116 Ho-Ping First Road, Kaohsiung 802, Taiwan, ROC – sequence: 2 givenname: Ray J. surname: Tsai fullname: Tsai, Ray J. organization: Department of Information Systems, St. Cloud State University, MN 56301-4498, USA – sequence: 3 givenname: Glenn surname: Finger fullname: Finger, Glenn organization: Centre for Learning Research, Griffith University, Gold Coast, Qld. 9726, Australia – sequence: 4 givenname: Yueh-Yang surname: Chen fullname: Chen, Yueh-Yang organization: Department of Information Management, National Kaohsiung First University of Science and Technology, Kaohsiung 811, Taiwan, ROC – sequence: 5 givenname: Dowming surname: Yeh fullname: Yeh, Dowming organization: Institute of Information and Computer Education, National Kaohsiung Normal University, 116 Ho-Ping First Road, Kaohsiung 802, Taiwan, ROC |
| BackLink | http://eric.ed.gov/ERICWebPortal/detail?accno=EJ790962$$DView record in ERIC |
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| Title | What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction |
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