Coordinating online health communities for cognitive and affective value creation

Purpose – The purpose of this paper is to develop a framework investigating patterns of online health communities. In particular, the study draws on coordination theory to identify four community configurations. Their distinct features determine communities’ capacity to internalize and externalize k...

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Bibliographic Details
Published in:	International journal of service industry management Vol. 27; no. 4; pp. 481 - 506
Main Authors:	Van Oerle, Sarah, Mahr, Dominik, Lievens, Annouk
Format:	Journal Article
Language:	English
Published:	Bingley Emerald Group Publishing Limited 15.08.2016
Subjects:	Collaboration Community Health Insurance Portability & Accountability Act 1996-US Literature reviews Management Management science & operations Medical personnel Patients Personal health Physicians Principal components analysis Privacy Professionals Service industries Service management System theory Value creation Virtual communities United States > US Services management Health services Service co-creation Value drivers
ISSN:	1757-5818, 1757-5826
Online Access:	Get full text
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