Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study

Determining the antecedents and performance consequences of supply chain integration is a key focus of recent supply chain management research. This study investigates the role of supply chain integration in mediating the effects of product and process modularity strategies on service performance. A...

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Published in:International journal of production economics Vol. 137; no. 2; pp. 250 - 262
Main Authors: Droge, Cornelia, Vickery, Shawnee K., Jacobs, Mark A.
Format: Journal Article
Language:English
Published: Amsterdam Elsevier B.V 01.06.2012
Elsevier Sequoia S.A
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ISSN:0925-5273, 1873-7579
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Abstract Determining the antecedents and performance consequences of supply chain integration is a key focus of recent supply chain management research. This study investigates the role of supply chain integration in mediating the effects of product and process modularity strategies on service performance. Adaptive Structuration Theory (AST) provides the theoretical context. The study provides empirical support for the importance of considering product and process strategies in understanding the impact of integration on performance. Canonical correlation analysis and effects decomposition are used to test the research model. The results demonstrate that customer integration mediates the linkages from product modularity and process modularity to delivery performance, as well as mediating the relationship between process modularity and support performance. In contrast, supplier integration mediates the relationship between process modularity and delivery performance only. The overall lack of support for a direct relationship between process modularity and service performance suggests that modular processes (1) lack intrinsic interfaces such as those found in modular product architectures and (2) rely upon integration to fill the role of interface. Product modularity and process modularity are both shown to be related to supplier integration and customer integration, suggesting that they engender integration across a supply chain.
AbstractList Determining the antecedents and performance consequences of supply chain integration is a key focus of recent supply chain management research. This study investigates the role of supply chain integration in mediating the effects of product and process modularity strategies on service performance. Adaptive Structuration Theory (AST) provides the theoretical context. The study provides empirical support for the importance of considering product and process strategies in understanding the impact of integration on performance. Canonical correlation analysis and effects decomposition are used to test the research model. The results demonstrate that customer integration mediates the linkages from product modularity and process modularity to delivery performance, as well as mediating the relationship between process modularity and support performance. In contrast, supplier integration mediates the relationship between process modularity and delivery performance only. The overall lack of support for a direct relationship between process modularity and service performance suggests that modular processes (1) lack intrinsic interfaces such as those found in modular product architectures and (2) rely upon integration to fill the role of interface. Product modularity and process modularity are both shown to be related to supplier integration and customer integration, suggesting that they engender integration across a supply chain.
Determining the antecedents and performance consequences of supply chain integration is a key focus of recent supply chain management research. This study investigates the role of supply chain integration in mediating the effects of product and process modularity strategies on service performance. Adaptive Structuration Theory (AST) provides the theoretical context. The study provides empirical support for the importance of considering product and process strategies in understanding the impact of integration on performance. Canonical correlation analysis and effects decomposition are used to test the research model. The results demonstrate that customer integration mediates the linkages from product modularity and process modularity to delivery performance, as well as mediating the relationship between process modularity and support performance. In contrast, supplier integration mediates the relationship between process modularity and delivery performance only. The overall lack of support for a direct relationship between process modularity and service performance suggests that modular processes (1) lack intrinsic interfaces such as those found in modular product architectures and (2) rely upon integration to fill the role of interface. Product modularity and process modularity are both shown to be related to supplier integration and customer integration, suggesting that they engender integration across a supply chain.
Determining the antecedents and performance consequences of supply chain integration is a key focus of recent supply chain management research. This study investigates the role of supply chain integration in mediating the effects of product and process modularity strategies on service performance. Adaptive Structuration Theory (AST) provides the theoretical context. The study provides empirical support for the importance of considering product and process strategies in understanding the impact of integration on performance. Canonical correlation analysis and effects decomposition are used to test the research model. The results demonstrate that customer integration mediates the linkages from product modularity and process modularity to delivery performance, as well as mediating the relationship between process modularity and support performance. In contrast, supplier integration mediates the relationship between process modularity and delivery performance only. The overall lack of support for a direct relationship between process modularity and service performance suggests that modular processes (1) lack intrinsic interfaces such as those found in modular product architectures and (2) rely upon integration to fill the role of interface. Product modularity and process modularity are both shown to be related to supplier integration and customer integration, suggesting that they engender integration across a supply chain. [PUBLICATION ABSTRACT]
Author Jacobs, Mark A.
Vickery, Shawnee K.
Droge, Cornelia
Author_xml – sequence: 1
  givenname: Cornelia
  surname: Droge
  fullname: Droge, Cornelia
  email: droge@msu.edu
  organization: Department of Marketing, The Eli Broad Graduate School of Management, N370 North Business Complex, East Lansing, MI 48824, United States
– sequence: 2
  givenname: Shawnee K.
  surname: Vickery
  fullname: Vickery, Shawnee K.
  email: vickery@msu.edu
  organization: Department of Supply Chain Management, The Eli Broad Graduate School of Management, N370 North Business Complex, East Lansing, MI 48824, United States
– sequence: 3
  givenname: Mark A.
  surname: Jacobs
  fullname: Jacobs, Mark A.
  email: majacobs@udayton.edu
  organization: Department of Management Information Systems, Operations Management, & Decision Sciences, School of Business, University of Dayton, 300 College Park, Dayton, OH 45469, United States
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Issue 2
Keywords Product modularity
Process modularity
Supply chain integration
Logistics performance
Language English
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PublicationTitle International journal of production economics
PublicationYear 2012
Publisher Elsevier B.V
Elsevier Sequoia S.A
Publisher_xml – name: Elsevier B.V
– name: Elsevier Sequoia S.A
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Snippet Determining the antecedents and performance consequences of supply chain integration is a key focus of recent supply chain management research. This study...
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SubjectTerms Correlation analysis
Customer services
Economics
Empirical analysis
Logistics performance
Management
Modular
Modularity
Process modularity
Product management
Product modularity
Strategy
Studies
Suppliers
Supply chain integration
Supply chain management
Supply chains
Title Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study
URI https://dx.doi.org/10.1016/j.ijpe.2012.02.005
https://www.proquest.com/docview/961532609
https://www.proquest.com/docview/1022881809
Volume 137
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