How Artificial Intelligence affords digital innovation: A cross-case analysis of Scandinavian companies

•Explore AI-enabled innovation process through multiple case study.•Identify AI affordances that drive digital innovation.•Develop AI-afforded digital innovation framework.•Discuss theoretical and practical implications of using AI to drive digital innovation. Artificial Intelligence (AI) is fuellin...

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Vydáno v:	Technological forecasting & social change Ročník 173; s. 121081
Hlavní autoři:	Trocin, Cristina, Hovland, Ingrid Våge, Mikalef, Patrick, Dremel, Christian
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	New York Elsevier Inc 01.12.2021 Elsevier Science Ltd
Témata:	Actualisation Affordance Artificial intelligence Artificial Intelligence (AI) Case studies Data analysis Data collection Data integrity Data processing Decision making Digital innovation (DI) Grounded theory Grounded theory (GT) Human resource management Human Resource Management (HRM) Human resources management Information processing Innovations Legitimacy Organizations Resource management Theory Grounded theory (GT) Artificial Intelligence (AI) Actualisation Affordance Digital innovation (DI) Human Resource Management (HRM)
ISSN:	0040-1625, 1873-5509
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Abstract	•Explore AI-enabled innovation process through multiple case study.•Identify AI affordances that drive digital innovation.•Develop AI-afforded digital innovation framework.•Discuss theoretical and practical implications of using AI to drive digital innovation. Artificial Intelligence (AI) is fuelling a new breed of digital innovation in Human Resource Management (HRM) by creating new opportunities for complying with General Data Protection Regulation (GDPR) during data collection and analysis, decreasing biases, and offering targeted recommendations. However, AI is also posing challenges to organisations and key assumptions about digital innovation processes and outcomes, making it unclear how to combine AI affordances with actors, goals, and tasks. We conducted a qualitative multiple-case study in Scandinavian organisations offering HR services. Grounded theory guided our data collection and analysis. Input-Process-Output framework and affordance theory supported the analysis of specific information processing constraints and enablers. We developed a framework to explain how AI affordances enable digital innovation and address the calls about definitional boundaries between innovation processes and outcomes. We showed how AI affordances are actualised and how this leads to reontologising decision-making and providing data driven legitimisation. Our study contributes to digital innovation research by elucidating AI affordances and their actualisation in organisations. We conclude with the implications to theory and practice, limitations, and suggestions for future research.
AbstractList	Artificial Intelligence (AI) is fuelling a new breed of digital innovation in Human Resource Management (HRM) by creating new opportunities for complying with General Data Protection Regulation (GDPR) during data collection and analysis, decreasing biases, and offering targeted recommendations. However, AI is also posing challenges to organisations and key assumptions about digital innovation processes and outcomes, making it unclear how to combine AI affordances with actors, goals, and tasks. We conducted a qualitative multiple-case study in Scandinavian organisations offering HR services. Grounded theory guided our data collection and analysis. Input-Process-Output framework and affordance theory supported the analysis of specific information processing constraints and enablers. We developed a framework to explain how AI affordances enable digital innovation and address the calls about definitional boundaries between innovation processes and outcomes. We showed how AI affordances are actualised and how this leads to reontologising decision-making and providing data driven legitimisation. Our study contributes to digital innovation research by elucidating AI affordances and their actualisation in organisations. We conclude with the implications to theory and practice, limitations, and suggestions for future research. •Explore AI-enabled innovation process through multiple case study.•Identify AI affordances that drive digital innovation.•Develop AI-afforded digital innovation framework.•Discuss theoretical and practical implications of using AI to drive digital innovation. Artificial Intelligence (AI) is fuelling a new breed of digital innovation in Human Resource Management (HRM) by creating new opportunities for complying with General Data Protection Regulation (GDPR) during data collection and analysis, decreasing biases, and offering targeted recommendations. However, AI is also posing challenges to organisations and key assumptions about digital innovation processes and outcomes, making it unclear how to combine AI affordances with actors, goals, and tasks. We conducted a qualitative multiple-case study in Scandinavian organisations offering HR services. Grounded theory guided our data collection and analysis. Input-Process-Output framework and affordance theory supported the analysis of specific information processing constraints and enablers. We developed a framework to explain how AI affordances enable digital innovation and address the calls about definitional boundaries between innovation processes and outcomes. We showed how AI affordances are actualised and how this leads to reontologising decision-making and providing data driven legitimisation. Our study contributes to digital innovation research by elucidating AI affordances and their actualisation in organisations. We conclude with the implications to theory and practice, limitations, and suggestions for future research.
ArticleNumber	121081
Author	Mikalef, Patrick Dremel, Christian Hovland, Ingrid Våge Trocin, Cristina
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Snippet	•Explore AI-enabled innovation process through multiple case study.•Identify AI affordances that drive digital innovation.•Develop AI-afforded digital... Artificial Intelligence (AI) is fuelling a new breed of digital innovation in Human Resource Management (HRM) by creating new opportunities for complying with...
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SubjectTerms	Actualisation Affordance Artificial intelligence Artificial Intelligence (AI) Case studies Data analysis Data collection Data integrity Data processing Decision making Digital innovation (DI) Grounded theory Grounded theory (GT) Human resource management Human Resource Management (HRM) Human resources management Information processing Innovations Legitimacy Organizations Resource management Theory
Title	How Artificial Intelligence affords digital innovation: A cross-case analysis of Scandinavian companies
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