Predicting organizational citizenship behavior in a multicultural environment: The role of cultural intelligence and cultural distance

Cross-cultural research in organizational citizenship behavior (OCB) has primarily focused on testing the generalizability of various OCB dimensions in different cultures, while attempting to unearth any culture-specific OCB notions that may arise from the values of a particular culture. But with th...

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Veröffentlicht in:International journal of cross cultural management : CCM Jg. 21; H. 3; S. 602 - 624
Hauptverfasser: Kadam, Raavee, Balasubramanian, Sreejith, Kareem Abdul, Waheed, Jabeen, Shazi S
Format: Journal Article
Sprache:Englisch
Veröffentlicht: London, England SAGE Publications 01.12.2021
SAGE PUBLICATIONS, INC
Schlagworte:
Behavior
Citizenship
Cultural factors
Cultural groups
Culture
Employee behavior
Expatriates
Generalizability
Human resource managers
Intelligence
Investigations
Multiculturalism & pluralism
Organizational behavior
Organizational citizenship behaviour
Organizational research
Resource managers
Structural equation modeling
Work environment
Workforce
Workplaces
cultural distance
UAE
expatriates
Cultural intelligence
multiculturalism
organizational citizenship behavior
ISSN:1470-5958, 1741-2838
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Abstract Cross-cultural research in organizational citizenship behavior (OCB) has primarily focused on testing the generalizability of various OCB dimensions in different cultures, while attempting to unearth any culture-specific OCB notions that may arise from the values of a particular culture. But with the contemporary workplace becoming increasingly multicultural, this research attempts to move beyond the study of OCB in culturally homogenous environments and investigates its manifestation in a multicultural context. This study proposes cultural intelligence (CQ) as one of the antecedents of OCB, which enables individuals in foreign cultures to understand the perceptions of OCB in that particular culture, and posits that individuals with high levels of CQ exhibit OCB in multicultural environments. Furthermore, this study investigates the moderating effect of cultural distance (CD) on the relationship between CQ and OCB to test whether culturally similar or different environments strengthen or weaken this relationship. The study draws upon the trait activation theory to test the hypotheses under investigation. Data for this study were collected from 513 expatriates of 31 different nationalities working in a multicultural environment and analyzed using structural equation modeling. The results indicated that CQ had a positive impact on OCB, but CD did not have any impact on the CQ-OCB relationship. The findings of this study have important implications for human resource managers managing a culturally diverse workforce.
AbstractList Cross-cultural research in organizational citizenship behavior (OCB) has primarily focused on testing the generalizability of various OCB dimensions in different cultures, while attempting to unearth any culture-specific OCB notions that may arise from the values of a particular culture. But with the contemporary workplace becoming increasingly multicultural, this research attempts to move beyond the study of OCB in culturally homogenous environments and investigates its manifestation in a multicultural context. This study proposes cultural intelligence (CQ) as one of the antecedents of OCB, which enables individuals in foreign cultures to understand the perceptions of OCB in that particular culture, and posits that individuals with high levels of CQ exhibit OCB in multicultural environments. Furthermore, this study investigates the moderating effect of cultural distance (CD) on the relationship between CQ and OCB to test whether culturally similar or different environments strengthen or weaken this relationship. The study draws upon the trait activation theory to test the hypotheses under investigation. Data for this study were collected from 513 expatriates of 31 different nationalities working in a multicultural environment and analyzed using structural equation modeling. The results indicated that CQ had a positive impact on OCB, but CD did not have any impact on the CQ-OCB relationship. The findings of this study have important implications for human resource managers managing a culturally diverse workforce.
Author Jabeen, Shazi S
Kareem Abdul, Waheed
Balasubramanian, Sreejith
Kadam, Raavee
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Issue 3
Keywords cultural distance
UAE
expatriates
Cultural intelligence
multiculturalism
organizational citizenship behavior
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Snippet Cross-cultural research in organizational citizenship behavior (OCB) has primarily focused on testing the generalizability of various OCB dimensions in...
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StartPage 602
SubjectTerms Behavior
Citizenship
Cultural factors
Cultural groups
Culture
Employee behavior
Expatriates
Generalizability
Human resource managers
Intelligence
Investigations
Multiculturalism & pluralism
Organizational behavior
Organizational citizenship behaviour
Organizational research
Resource managers
Structural equation modeling
Work environment
Workforce
Workplaces
Title Predicting organizational citizenship behavior in a multicultural environment: The role of cultural intelligence and cultural distance
URI https://journals.sagepub.com/doi/full/10.1177/14705958211051510
https://www.proquest.com/docview/2607610656
Volume 21
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