Future directions for chatbot research: an interdisciplinary research agenda

Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of chatbots at the individual, group, and societal level. Fu...

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Bibliographic Details
Published in:	Computing Vol. 103; no. 12; pp. 2915 - 2942
Main Authors:	Følstad, Asbjørn, Araujo, Theo, Law, Effie Lai-Chong, Brandtzaeg, Petter Bae, Papadopoulos, Symeon, Reis, Lea, Baez, Marcos, Laban, Guy, McAllister, Patrick, Ischen, Carolin, Wald, Rebecca, Catania, Fabio, Meyer von Wolff, Raphael, Hobert, Sebastian, Luger, Ewa
Format:	Journal Article
Language:	English
Published:	Vienna Springer Vienna 01.12.2021 Springer Nature B.V
Subjects:	Artificial Intelligence Chatbots Computer Appl. in Administrative Data Processing Computer Communication Networks Computer Science Customer services Information Systems Applications (incl.Internet) Interdisciplinary aspects Interdisciplinary studies Regular Paper Software Engineering State-of-the-art reviews User experience User interfaces Workshops 68-02 Research exposition (monographs, survey articles) pertaining to computer science Chatbots Future research directions Dialogue systems Conversational agents
ISSN:	0010-485X, 1436-5057
Online Access:	Get full text
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