Exploring the use of rapport in professional information‐gathering contexts by systematically mapping the evidence base

Summary A growing body of research illustrates consensus between researchers and practitioners that developing rapport facilitates cooperation and disclosure in a range of professional information gathering contexts. In such contexts, rapport behaviors are often intentionally used in an attempt to f...

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Bibliographic Details
Published in:Applied cognitive psychology Vol. 35; no. 2; pp. 329 - 341
Main Authors: Gabbert, Fiona, Hope, Lorraine, Luther, Kirk, Wright, Gordon, Ng, Magdalene, Oxburgh, Gavin
Format: Journal Article
Language:English
Published: Bognor Regis Wiley 01.03.2021
Wiley Subscription Services, Inc
Subjects:
Behavior
Collegiality
Context
Cooperation
Disclosure
eyewitness
Information gathering
Information Seeking
Interpersonal Relationship
investigative interviewing
Mapping
Peer Relationship
Rapport
Researchers
suspect
ISSN:0888-4080, 1099-0720
Online Access:Get full text
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Summary:Summary A growing body of research illustrates consensus between researchers and practitioners that developing rapport facilitates cooperation and disclosure in a range of professional information gathering contexts. In such contexts, rapport behaviors are often intentionally used in an attempt to facilitate a positive interaction with another adult, which may or may not result in genuine mutual rapport. To examine how rapport has been manipulated and measured in professional contexts we systematically mapped the relevant evidence‐base in this field. For each of the 35 studies that met our inclusion criteria, behaviors associated with building rapport were coded in relation to whether they were verbal, non‐verbal, or para‐verbal. Methods to measure rapport were also coded and recorded, as were different types of disclosure. A Searchable Systematic Map was produced to catalogue key study characteristics. Discussion focuses on the underlying intention of the rapport behaviors that featured most frequently across studies.
Bibliography:Funding information
Centre for Research and Evidence on Security Threats/ESRC, Grant/Award Number: ES/N009614/1
ObjectType-Article-1
SourceType-Scholarly Journals-1
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ISSN:0888-4080
1099-0720
DOI:10.1002/acp.3762