Sentiment Analysis of Customers' Reviews Using a Hybrid Evolutionary SVM-Based Approach in an Imbalanced Data Distribution

Online media has an increasing presence on the restaurants' activities through social media websites, coinciding with an increase in customers' reviews of these restaurants. These reviews become the main source of information for both customers and decision-makers in this field. Any custom...

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Bibliographic Details
Published in:	IEEE access Vol. 10; pp. 22260 - 22273
Main Authors:	Obiedat, Ruba, Qaddoura, Raneem, Al-Zoubi, Ala' M., Al-Qaisi, Laila, Harfoushi, Osama, Alrefai, Mo'ath, Faris, Hossam
Format:	Journal Article
Language:	English
Published:	Piscataway IEEE 2022 The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subjects:	Adaptive sampling Algorithms Business Classification Classification algorithms Customer services Customers Data mining Datasets Decision analysis Decision making feature extraction features weighting Machine learning Machine learning algorithms Oversampling Particle swarm optimization PSO Resistors Restaurants Sentiment analysis SMOTE Social networking (online) Social networks Support vector machines SVM Websites
ISSN:	2169-3536, 2169-3536
Online Access:	Get full text
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