Preserving Organizational Trust During Disruption
How is organizational trust preserved during times of disruption? We address this question, building on the concept of active trust which views trust as an ongoing accomplishment constituted by reflexive actors. Drawing on a multi-case study of four organizations that experienced major disruption in...
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| Veröffentlicht in: | Organization studies Jg. 42; H. 9; S. 1409 - 1433 |
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| Format: | Journal Article |
| Sprache: | Englisch |
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London, England
SAGE Publications
01.09.2021
Sage Publications Ltd |
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| ISSN: | 0170-8406, 1741-3044 |
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| Abstract | How is organizational trust preserved during times of disruption? We address this question, building on the concept of active trust which views trust as an ongoing accomplishment constituted by reflexive actors. Drawing on a multi-case study of four organizations that experienced major disruption in response to the global financial crisis of 2009, we contribute to trust theory in three ways. First, we extend beyond the current focus on trust building and repair by developing conceptual understanding of trust preservation as a distinct phenomenon. Second, we develop a theoretical model that explains how organizational actors accomplish the preservation of employees’ trust in their organization. We identify three trust preservation practices used in the successful case organizations – cognitive bridging, emotional embodying and inclusive enacting – and show that organizational members’ understanding of the established foundations of trust in the organization, and their ability to mobilize these, are critical to the preservation of trust. Third, we position trust preservation as a manifestation and extension of active trust, and show that for trust to be preserved in disruptive contexts, both familiarization and transformation of existing trust practices are required. |
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| AbstractList | How is organizational trust preserved during times of disruption? We address this question, building on the concept of active trust which views trust as an ongoing accomplishment constituted by reflexive actors. Drawing on a multi-case study of four organizations that experienced major disruption in response to the global financial crisis of 2009, we contribute to trust theory in three ways. First, we extend beyond the current focus on trust building and repair by developing conceptual understanding of trust preservation as a distinct phenomenon. Second, we develop a theoretical model that explains how organizational actors accomplish the preservation of employees’ trust in their organization. We identify three trust preservation practices used in the successful case organizations – cognitive bridging, emotional embodying and inclusive enacting – and show that organizational members’ understanding of the established foundations of trust in the organization, and their ability to mobilize these, are critical to the preservation of trust. Third, we position trust preservation as a manifestation and extension of active trust, and show that for trust to be preserved in disruptive contexts, both familiarization and transformation of existing trust practices are required. |
| Author | Dietz, Graham Gustafsson, Stefanie Hope Hailey, Veronica Gillespie, Nicole Searle, Rosalind |
| Author_xml | – sequence: 1 givenname: Stefanie surname: Gustafsson fullname: Gustafsson, Stefanie email: s.gustafsson@bath.ac.uk organization: University of Bath, UK – sequence: 2 givenname: Nicole surname: Gillespie fullname: Gillespie, Nicole organization: University of Queensland, Australia – sequence: 3 givenname: Rosalind surname: Searle fullname: Searle, Rosalind organization: University of Glasgow, UK – sequence: 4 givenname: Veronica surname: Hope Hailey fullname: Hope Hailey, Veronica organization: University of Bath, UK – sequence: 5 givenname: Graham surname: Dietz fullname: Dietz, Graham organization: Durham University, UK |
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| Keywords | organizational disruption employee trust trust preservation trust in organizations |
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| Snippet | How is organizational trust preserved during times of disruption? We address this question, building on the concept of active trust which views trust as an... |
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| SubjectTerms | Case studies Conceptual knowledge Disruption Economic crisis Foundations International finance Organization studies Preservation Transformation Trust |
| Title | Preserving Organizational Trust During Disruption |
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