A System to Support Diverse Social Program Management
Social programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited re...
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| Veröffentlicht in: | JMIR medical informatics Jg. 9; H. 8; S. e23219 |
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| Hauptverfasser: | , , , , , , , , |
| Format: | Journal Article |
| Sprache: | Englisch |
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Toronto, Canada
JMIR Publications
30.08.2021
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| ISSN: | 2291-9694, 2291-9694 |
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| Abstract | Social programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.BACKGROUNDSocial programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.We aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.OBJECTIVEWe aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.This viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.METHODSThis viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.The features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.RESULTSThe features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.SPM is a user-centered, configurable, and flexible system for managing social program workflows.CONCLUSIONSSPM is a user-centered, configurable, and flexible system for managing social program workflows. |
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| AbstractList | BackgroundSocial programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits. ObjectiveWe aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs. MethodsThis viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services. ResultsThe features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change. ConclusionsSPM is a user-centered, configurable, and flexible system for managing social program workflows. Social programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.BACKGROUNDSocial programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.We aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.OBJECTIVEWe aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.This viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.METHODSThis viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.The features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.RESULTSThe features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.SPM is a user-centered, configurable, and flexible system for managing social program workflows.CONCLUSIONSSPM is a user-centered, configurable, and flexible system for managing social program workflows. |
| Author | Lefebvre-Paillé, Charlyne Purcell Jackson, Gretchen McKillop, Mollie Snowdon, Jane Rizvi, Rubina Rewalt, Karen Kassler, William Alevy, Shira Willis, Van C |
| AuthorAffiliation | 1 IBM Watson Health Cambridge, MA United States 2 Vanderbilt University Medical Center Nashville, TN United States |
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| Cites_doi | 10.1136/jech-2014-204602 10.1111/coep.12210 10.1080/08841233.2014.952869 10.1377/hlthaff.2014.0419 10.1177/0261018315620867 10.1093/bjsw/bcl337 10.1177/1468017318757296 10.1177/1468017318788194 10.1300/j147v27n04_05 10.1080/15433714.2013.853014 10.1080/15228835.2012.751297 10.2307/3343133 10.1080/09540962.2016.1206751 10.1177/1468017307088495 10.1080/13691457.2018.1423554 10.5465/amj.2014.4004 10.1370/afm.1484 |
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| Copyright | Mollie McKillop, Jane Snowdon, Van C Willis, Shira Alevy, Rubina Rizvi, Karen Rewalt, Charlyne Lefebvre-Paillé, William Kassler, Gretchen Purcell Jackson. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 30.08.2021. Mollie McKillop, Jane Snowdon, Van C Willis, Shira Alevy, Rubina Rizvi, Karen Rewalt, Charlyne Lefebvre-Paillé, William Kassler, Gretchen Purcell Jackson. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 30.08.2021. 2021 |
| Copyright_xml | – notice: Mollie McKillop, Jane Snowdon, Van C Willis, Shira Alevy, Rubina Rizvi, Karen Rewalt, Charlyne Lefebvre-Paillé, William Kassler, Gretchen Purcell Jackson. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 30.08.2021. – notice: Mollie McKillop, Jane Snowdon, Van C Willis, Shira Alevy, Rubina Rizvi, Karen Rewalt, Charlyne Lefebvre-Paillé, William Kassler, Gretchen Purcell Jackson. Originally published in JMIR Medical Informatics (https://medinform.jmir.org), 30.08.2021. 2021 |
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| Title | A System to Support Diverse Social Program Management |
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