Evaluating Drivers of the Patient Experience Triangle: Stress, Anxiety, and Frustration

Patient experience is a widely used indicator for assessing the quality-of-care process during a patient’s journey in hospital. However, the literature rarely discusses three components: patient stress, anxiety, and frustration. Furthermore, little is known about what drives each component during ho...

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Bibliographic Details
Published in:	International journal of environmental research and public health Vol. 20; no. 7; p. 5384
Main Authors:	Almaazmi, Sumaya, Simsekler, Mecit Can Emre, Henschel, Andreas, Qazi, Abroon, Marbouh, Dounia, Luqman, Rana Adel Mahmoud Ali
Format:	Journal Article
Language:	English
Published:	Switzerland MDPI AG 04.04.2023 MDPI
Subjects:	Algorithms Analysis Anxiety Anxiety Disorders Frustration Heart rate Hospital patients Hospitals Humans Machine learning Patient Outcome Assessment Patient satisfaction Physiology Sociodemographics Stress Stress (Psychology) Surveys Surveys and Questionnaires United Arab Emirates patient satisfaction patient anxiety patient data patient experience patient frustration random forest machine learning patient stress quality
ISSN:	1660-4601, 1661-7827, 1660-4601
Online Access:	Get full text
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