Barriers to and Facilitators of a Novel Preprofessional Patient Navigation Program in Surgery

Patients without adequate insurance often face barriers to surgical care, resulting in disparities in health outcomes. Patient navigation programs, often reliant on trained health professionals, have been successful in addressing these barriers in oncology, but few exist for patients with benign sur...

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Bibliographic Details
Published in:The Journal of surgical research Vol. 311; pp. 54 - 63
Main Authors: Moneme, Adora N., Syvyk, Solomiya, Bakillah, Emna, Keddem, Shimrit, Schapira, Marilyn M., Chen, Angela T., Morales, Carrie, Goldshore, Mathew, Morris, Jon B., Kelz, Rachel R.
Format: Journal Article
Language:English
Published: United States Elsevier Inc 01.07.2025
Subjects:
Adult
Attitude of Health Personnel
Female
Freelisting
Health Services Accessibility - organization & administration
Health Services Accessibility - statistics & numerical data
Healthcare Disparities - statistics & numerical data
Humans
Interviews as Topic
Male
Middle Aged
Patient navigation
Patient Navigation - organization & administration
Patient Navigation - statistics & numerical data
Preprofessional students
Qualitative Research
Students, Medical - statistics & numerical data
Surgical health disparities
Surgical Procedures, Operative
Underinsured
Preprofessional students
Surgical health disparities
Freelisting
Patient navigation
Underinsured
ISSN:0022-4804, 1095-8673, 1095-8673
Online Access:Get full text
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Summary:Patients without adequate insurance often face barriers to surgical care, resulting in disparities in health outcomes. Patient navigation programs, often reliant on trained health professionals, have been successful in addressing these barriers in oncology, but few exist for patients with benign surgical disease. This study aims to identify the barriers to and facilitators of a novel surgical preprofessional patient navigation program for underinsured patients. A semistructured qualitative interview study was performed from February 7, 2023, to November 2, 2023, at a single center using freelisting and open-ended responses. Preprofessional navigators included volunteer medical students, postbaccalaureate students, and research personnel. Navigators with an active or prior affiliation with the navigation program and who had navigated at least two patients, were selected using purposeful sampling. The primary outcomes were navigator perceptions of barriers to and facilitators of patient navigation and suggested interventions to improve the navigation experience. Interview responses were analyzed using salience indices and a modified grounded theory approach. Among 22 navigators interviewed (14 women [63.6%], 14 medical students [63.6%]), the average navigation experience was 1.3 y. In freelisting and open-ended responses, participants reported barriers and facilitators related to patient, provider, administrative, and health system factors. Key barriers included language and cultural barriers, patient engagement, and limited workforce. Facilitators included organizational leadership support, standardized navigator operating procedures, and coordination within the health system. Participants suggested several interventions to improve patient navigation, including patient support groups, language support, integration of social support services, and establishment of shadowing opportunities during the navigator onboarding process. Preprofessional navigators can expand the workforce and provide critical experiences with underinsured populations for future health professionals. Surgical patient navigation was impacted by four disparity domains including patient, provider, administrative, and health system factors. Standardized procedures for navigators and the complexity of the insurance application impact the success of navigation toward surgical health equity. Broad institutional, state, and national support for patient navigation may be associated with increase reductions in disparities for marginalized patient populations. •Preprofessional navigator experiences are similar to those of professionals.•Standardized leadership and protocols are strong facilitators of navigation.•Language and culture function as both a barrier and facilitator of navigation.•Complexity of insurance securement processes hindered successful patient navigation.
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ISSN:0022-4804
1095-8673
1095-8673
DOI:10.1016/j.jss.2025.03.066