The impact of control styles and control modes on individual-level outcomes: a first test of the integrated IS project control theory

While IS development (ISD) projects are essential for deploying digital technologies in organisations, they are notoriously challenging to control and complete successfully. Prior ISD project control research mostly conceptualises control activities in terms of formal and informal control modes and...

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Vydáno v:European journal of information systems Ročník 29; číslo 2; s. 134 - 152
Hlavní autoři: Remus, Ulrich, Wiener, Martin, Saunders, Carol, Mähring, Magnus
Médium: Journal Article
Jazyk:angličtina
Vydáno: Taylor & Francis 03.03.2020
Témata:
control style
Edward Bernroider
formal control
informal control
Information systems development
job satisfaction
project control
task performance
theory testing
Virpi Tuunainen
ISSN:0960-085X, 1476-9344, 1476-9344
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Shrnutí:While IS development (ISD) projects are essential for deploying digital technologies in organisations, they are notoriously challenging to control and complete successfully. Prior ISD project control research mostly conceptualises control activities in terms of formal and informal control modes and frequently focuses on performance effects at the project level. We argue that new insight can be gained by moving beyond these conventions to include control enactment as well as individual-level control effects. In this study, we present new findings that could precipitate a change in how researchers think about, and practitioners exercise, control in ISD projects. Specifically, we provide a first test of the recently proposed Integrated IS Project Control Theory by analysing the impacts of control modes (what) and control styles (how) on project team members' task performance and job satisfaction. Employing data from 171 ISD projects, we find significant support for this theory by confirming the positive impact of an enabling control style on both task performance and job satisfaction, and by demonstrating that control style is more important than control modes in explaining individual-level control effects. Further, the results of a post-hoc analysis suggest complex interaction effects between an enabling control style and formal controls.
ISSN:0960-085X
1476-9344
1476-9344
DOI:10.1080/0960085X.2020.1718008