Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector
Over the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and pat...
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| Veröffentlicht in: | The Design journal Jg. 18; H. 2; S. 227 - 248 |
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| Hauptverfasser: | , , , |
| Format: | Journal Article |
| Sprache: | Englisch |
| Veröffentlicht: |
Routledge
01.06.2015
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| Schlagworte: | |
| ISSN: | 1460-6925, 1756-3062 |
| Online-Zugang: | Volltext |
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| Zusammenfassung: | Over the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. The co-design process that is integral to EBCD is powerful but also challenging, as it requires both staff and patients to renegotiate their roles and expectations as part of a reconfiguration of the relationships of power between citizens and public services. In this paper, we reflect upon the implementation and adaptation of EBCD in a variety of projects and on the challenges of co-design work within healthcare settings. Our discussion aims to contribute to the growing field of service design and to encourage further research into how co-design processes shape-and are shaped by-the power relations that characterize contemporary public services. |
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| Bibliographie: | ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23 |
| ISSN: | 1460-6925 1756-3062 |
| DOI: | 10.2752/175630615X14212498964312 |