Service innovation enabled by Internet of Things and cloud computing - a service-dominant logic perspective

Service innovation in the context of systems having layered-modular and service-oriented architecture is through innovation in the constituent components. Many of these components are platforms owned by different organisations. The combination of complementary paradigms of Internet of Things (IoT) a...

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Bibliographic Details
Published in:Technology analysis & strategic management Vol. 34; no. 4; pp. 433 - 446
Main Authors: Nittala, Sreenivasa S. Sharma, Bharadwaj, Sangeeta Shah, Tripathi, Shiv S., Seif, Heiko
Format: Journal Article
Language:English
Published: Abingdon Routledge 03.04.2022
Taylor & Francis Ltd
Subjects:
Adoption of innovations
Aviation
Axioms
cloud
Cloud computing
Innovations
Integrated care
Internet
Internet of Things
Logic
Modular systems
operational principles
service eco-system
Service innovation
Service oriented architecture
service platform
service-dominant logic
value co-creation
ISSN:0953-7325, 1465-3990
Online Access:Get full text
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Summary:Service innovation in the context of systems having layered-modular and service-oriented architecture is through innovation in the constituent components. Many of these components are platforms owned by different organisations. The combination of complementary paradigms of Internet of Things (IoT) and Cloud computing has a huge potential for creating innovative services. While technical aspects of this integration are addressed in extant research, the process of service innovation has not received much attention. This process brings multiple organisations into play and an IT solutions and services organisation (focal firm) designs a domain-specific platform leveraging the IoT and cloud platforms. This study explores this process in the aviation domain using Service-Dominant (S-D) logic with its three dimensions - Service Eco-system, Service Platform and Value Co-creation. S-D logic axioms are mapped to gain understanding of the micro-theoretical level elements and to develop operational principles for the orchestration of the service innovation process.
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ISSN:0953-7325
1465-3990
DOI:10.1080/09537325.2021.1903417