Role overload, knowledge acquisition and job satisfaction: An ambidexterity perspective on boundary-spanning activities of IT employees

Building upon the ambidexterity perspective, this study conceptualizes boundary-spanning activities as both transactional and learning to illuminate their different effects on IT employees' job satisfaction. Specifically, we offer an overarching theoretical framework rooted in ambidexterity by...

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Bibliographic Details
Published in:International journal of human resource management Vol. 30; no. 4; pp. 728 - 757
Main Authors: Wang, Guofeng, Liu, Xiaojuan, Liu, Yipeng
Format: Journal Article
Language:English
Published: London Routledge 21.02.2019
Taylor & Francis LLC
Subjects:
Acquisition
ambidexterity
boundary spanning
Employees
Handedness
Human resource management
Inconsistency
IT employees
Job satisfaction
Knowledge
Knowledge acquisition
Learning outcomes
Motivation
Occupational stress
Public enterprise
Quantitative analysis
Role theory
Satisfaction
ISSN:0958-5192, 1466-4399
Online Access:Get full text
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Summary:Building upon the ambidexterity perspective, this study conceptualizes boundary-spanning activities as both transactional and learning to illuminate their different effects on IT employees' job satisfaction. Specifically, we offer an overarching theoretical framework rooted in ambidexterity by connecting the role theory and knowledge acquisition perspective to reconcile the inconsistency of extant findings. Role overload has a mediating effect on the relationship between boundary-spanning activities (both transactional and learning) and job satisfaction, whereas knowledge acquisition mediates the relationship between learning boundary-spanning activities and job satisfaction. Furthermore, high achievement motivation and learning goal orientation moderate the positive effect of learning boundary-spanning activities on job satisfaction. The quantitative analysis of IT employees in Chinese state-owned enterprises largely supports our hypotheses. We conclude this paper by discussing theoretical and managerial implications for ambidexterity, boundary spanning, and job satisfaction.
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ISSN:0958-5192
1466-4399
DOI:10.1080/09585192.2018.1494027