A foundation for the study of behavior change support systems

The emerging ambient persuasive technology looks very promising for many areas of personal and ubiquitous computing. Persuasive applications aim at changing human attitudes or behavior through the power of software designs. This theory-creating article suggests the concept of a behavior change suppo...

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Veröffentlicht in:Personal and ubiquitous computing Jg. 17; H. 6; S. 1223 - 1235
1. Verfasser: Oinas-Kukkonen, Harri
Format: Journal Article
Sprache:Englisch
Veröffentlicht: London Springer London 01.08.2013
Springer Nature B.V
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ISSN:1617-4909, 1617-4917
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Abstract The emerging ambient persuasive technology looks very promising for many areas of personal and ubiquitous computing. Persuasive applications aim at changing human attitudes or behavior through the power of software designs. This theory-creating article suggests the concept of a behavior change support system (BCSS), whether web-based, mobile, ubiquitous, or more traditional information system to be treated as the core of research into persuasion, influence, nudge, and coercion. This article provides a foundation for studying BCSSs, in which the key constructs are the O/C matrix and the PSD model. It will (1) introduce the archetypes of behavior change via BCSSs, (2) describe the design process for building persuasive BCSSs, and (3) exemplify research into BCSSs through the domain of health interventions. Recognizing the themes put forward in this article will help leverage the full potential of computing for producing behavioral changes.
AbstractList Issue Title: Special Issue on Ambient Assisted Living for Mobility: Safety, Well-Being and Inclusion/Special Issue on Persuasion, Influence, Nudge, or Coercion (PINC) The emerging ambient persuasive technology looks very promising for many areas of personal and ubiquitous computing. Persuasive applications aim at changing human attitudes or behavior through the power of software designs. This theory-creating article suggests the concept of a behavior change support system (BCSS), whether web-based, mobile, ubiquitous, or more traditional information system to be treated as the core of research into persuasion, influence, nudge, and coercion. This article provides a foundation for studying BCSSs, in which the key constructs are the O/C matrix and the PSD model. It will (1) introduce the archetypes of behavior change via BCSSs, (2) describe the design process for building persuasive BCSSs, and (3) exemplify research into BCSSs through the domain of health interventions. Recognizing the themes put forward in this article will help leverage the full potential of computing for producing behavioral changes.[PUBLICATION ABSTRACT]
The emerging ambient persuasive technology looks very promising for many areas of personal and ubiquitous computing. Persuasive applications aim at changing human attitudes or behavior through the power of software designs. This theory-creating article suggests the concept of a behavior change support system (BCSS), whether web-based, mobile, ubiquitous, or more traditional information system to be treated as the core of research into persuasion, influence, nudge, and coercion. This article provides a foundation for studying BCSSs, in which the key constructs are the O/C matrix and the PSD model. It will (1) introduce the archetypes of behavior change via BCSSs, (2) describe the design process for building persuasive BCSSs, and (3) exemplify research into BCSSs through the domain of health interventions. Recognizing the themes put forward in this article will help leverage the full potential of computing for producing behavioral changes.
Author Oinas-Kukkonen, Harri
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  givenname: Harri
  surname: Oinas-Kukkonen
  fullname: Oinas-Kukkonen, Harri
  email: harri.oinas-kukkonen@oulu.fi
  organization: Department of Information Processing Science, University of Oulu
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Issue 6
Keywords Behavior change support systems
Psychological outcomes
Persuasive technology
Behavioral outcomes
Socio-technical system
Behavioral change
Language English
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References Oinas-Kukkonen H, Harjumaa M (2008) A systematic framework for designing and evaluating persuasive systems. Lecture notes in computer science, vol 5033. Springer, Heidelberg, pp 164–176
Prochaska JO, DiClemente CC (1994) The transtheoretical approach: crossing traditional boundaries of therapy, Krieger Pub Co
Li H, Chatterjee S (2010) Designing effective persuasive systems utilizing the power of entanglement: communication channel, strategy and affect. Lecture notes in computer science, persuasive, vol 6137
Lehto T, Oinas-Kukkonen H (2010) Persuasive features in six weight loss websites: a qualitative evaluation. Lecture notes in computer science, persuasive, vol 6137, pp 62–173
BogostIPersuasive games: the expressive power of videogames2007CambridgeThe MIT Press
BensleyRJMercerNBruskJJThe eHealth behavior management model: a stage-based approach to behavior change and managementPrev Chronic Dis Pub Health Res Pract Pol200414113
Kelley H; Chiasson M, Downey A, Pacaud D (2011) The clinical impact of ehealth on the self-management of diabetes: a double adoption perspective. J Assoc Inf Syst 12(3), Article 4. Available at: http://aisel.aisnet.org/jais/vol12/iss3/4
Rosenstock IM (1974) The health belief model and preventive health behavior, Health Education Monographs
JenkinTAWebsterJMcShaneaLAn agenda for ‘Green’ information technology and systems researchInf Organ2011211174010.1016/j.infoandorg.2010.09.003
YapMJormABazleyRKellyCRyanSLubmanDWeb-based parenting program to prevent adolescent alcohol misuse: rationale and developmentAustralas Psychiatry201119433934410.3109/10398562.2011.603334
DavisFDPerceived usefulness, perceived ease of use, and user acceptance of information technologyMIS Quart198913331933910.2307/249008
Young MM (2010) Twitter me: using micro-blogging to motivate teenagers to exercise. global perspectives on design science research. Lecture notes in computer science, vol 6105, pp 439–448
StrecherVInternet methods for delivering behavioral and health-related interventions (eHealth)Annu Rev Clin Psychol20073537610.1146/annurev.clinpsy.3.022806.091428
BanduraARamachaudranVSSelf-efficacyEncyclopedia of human behavior1994New YorkAcademic Press7181
DoshiAPatrickKSallisJFCalfasKEvaluation of physical activity web sites for use of behavior change theoriesAnn Behav Med200325210510.1207/S15324796ABM2502_06
PettyRECacioppoJTCommunication and persuasion: central and peripheral routes to attitude change1986New YorkSpringer
CompeauDRHigginsCAComputer self-efficacy: development of a measure and initial testMIS Q199519218921110.2307/249688
XiaoBBenbasatIProduct-related deception in e-commerce: a theoretical perspectiveMIS Quart2011351169195
Tørning K, Oinas-Kukkonen H (2009) Persuasive system design: state of art and future directions. In: proceedings of the fourth international conference on persuasive technology, ACM international conference proceeding series, vol 350, Claremont, CA, USA, 26–29 Apr 2009
FoggBJPersuasive technology: using computers to change what we think and do2003San FranciscoMorgan Kaufmann Publishers
Munson SA, Lauterbach D, Newman MW, Resnick P (2010) Happier together: integrating a wellness application into a social network site. Lecture notes in computer science, persuasive, vol 6137, pp 27–39
BenbasatIHCI research: future challenges and directionsAIS Trans Hum Comput Interact2010221621
PicardRAffective computing1997CambridgeMIT Press
Davis J (2010) Generating directions for persuasive technology design with the inspiration card workshop. Lecture notes in computer science, persuasive technology, vol 6137, pp 262–273
Berkovsky S, Freyne J, Oinas-Kukkonen H (2012) Influencing individually: fusing personalization and persuasion. ACM Trans Interact Intell Syst 2(2)
CugelmanBThelwallMDawesPOnline interventions for social marketing health behavior change campaigns: a meta-analysis of psychological architectures and adherence factorsJ Med Internet Res2011131e1710.2196/jmir.1367
BockBGrahamASciamannaCKrishnamoorthyJWhiteleyJSmoking cessation treatment on the internet: content, quality, and usabilityNicotine Tob Res20046220721910.1080/14622200410001676332
ProchaskaJOVelicerWFThe transtheoretical model of health behavior changeAm J Health Promot19971213848
BensleyRJBruskJJRivasJKey principles in internet-based weight management systemsAm J Health Behav201034220621310.5993/AJHB.34.2.8
FishbeinMThe role of theory in HIV preventionAIDS Care20001227327810.1080/09540120050042918
Derrick DC, Jenkins JL, Nunamaker Jr JF (2011) Design principles for special purpose, embodied, conversational intelligence with environmental sensors (species) agents. AIS Trans Hum-Comp Interact 3(2):62–81. Available at: http://aisel.aisnet.org/thci/vol3/iss2/2
Parmar V, Keyson D, de Bont C (2009) Persuasive technology to shape social beliefs: a case of persuasive health information systems for rural women in India. Commun Assoc Inf Syst 24: Article 25
Kaptein M, De Ruyter B, Markopoulos P, Aarts E (2012) Adaptive persuasive systems: a study of tailored persuasive text messages to reduce snacking. ACM Trans Interact Intell Syst 2(2)
BishASuttonSGolombokSPredicting uptake of a routine cervical smear test: a comparison of the health belief model and the theory of planned behaviourPsychol Health2000151355010.1080/08870440008400287
NeveMMorganPJCollinsCEWeight change in a commercial web-based weight loss program and its association with website use: cohort studyJ Med Internet Res2011134e8310.2196/jmir.1756
MillerGRDillardJPPfauMOn being persuaded: some basic distinctionsThe persuasion handbook: developments in theory and practice2002Thousand OaksSage Publications31610.4135/9781412976046.n1
VenkateshVMorrisMDavisGBDavisFDUser acceptance of information technology: toward a unified viewMIS Quart2003273425478
Yetim F (2011) A set of critical heuristics for value sensitive designers and users of persuasive systems. In: Proceedings of the 19th European conference on information systems (ECIS 2011). http://aisel.aisnet.org/ecis2011/185
AjzenIThe theory of planned behaviorOrgan Behav Hum Decis Process199150217921110.1016/0749-5978(91)90020-T
Chi P, Chen J, Chu H, Lo J (2008) Enabling calorie-aware cooking in a smart kitchen. Lecture notes in computer science, vol 5033. Springer pp 116–127
Enwald HP, Niemelä RM, Keinänen-Kiukaanniemi S, Leppäluoto J, Jämsä T, Herzig KH, Oinas-Kukkonen H, Huotari ML (2012) Human information behaviour and physiological measurements as a basis to tailor health information. An explorative study in a physical activity intervention among prediabetic individuals in Northern Finland. Health Inf Lib J 29(2):131–140
FestingerLATheory of cognitive dissonance1957StanfordStanford University Press
Duffett-LegerLPatersonBAlbertWOptimizing health outcomes by integrating health behavior and communication theories in the development of e-health promotion interventionseHealth Int2008422333
Forget A, Chiasson S, van Oorschot PC, Biddle R (2008) Persuasion for stronger passwords: motivation and pilot study. Lecture notes in computer science, vol 5033. Springer, pp 140–150
Stibe A, Oinas-Kukkonen H, Berzina I, Pahnila S (2011) Incremental persuasion through microblogging: a survey of Twitter users in Latvia. In: Proceedings of the sixth international conference on persuasive technology, Columbus, OH, USA, 2–5 June 2011
BanduraASelf-efficacy: toward a unifying theory of behavioral changePsychol Rev19778419121510.1037/0033-295X.84.2.191
Kraft P, Drozd F, Olsen E (2009) ePsychology: designing theory-based health promotion interventions. Commun Assoc Inf Syst 24, Article 24
FishbeinMAjzenIBelief, attitude, intention, and behavior: an introduction to theory and research1975ReadingAddison-Wesley
Räisänen T, Lehto T, Oinas-Kukkonen H (2010) Practical findings from applying the PSD model for evaluating software design specifications. Lecture notes in computer science, persuasive, vol 6137. Springer, pp 185–192
Lehto T, Oinas-Kukkonen H (2009) The persuasiveness of web-based alcohol interventions: a qualitative evaluation. IFIP advances in information and communication technology, Software Services for e-Business and e-Society, vol 305, pp 316–327
LockeEALathamGPBuilding a practically useful theory of goal setting and task motivationAm Psychol200257970571710.1037/0003-066X.57.9.705
BanduraAHealth promotion by social cognitive meansHealth Educ Behav200431214316410.1177/1090198104263660
PortnoyDBScott-SheldonLAJJohnsonBTCareyMPComputer-delivered interventions for health promotion and behavioral risk reduction: a meta-analysis of 75 randomized controlled trials, 1988–2007Prev Med2008471316
LehtoTOinas-KukkonenHPersuasive features in web-based alcohol and smoking interventions: a systematic review of the literatureJ Med Internet Res2011133e4610.2196/jmir.1559
Oinas-Kukkonen H (2010) Discipline of information systems: a natural strategic alliance for web science. In: Proceedings of the second international on web science conference (WebSci 10), Raleigh, NC, USA, 26–27 Apr 2010
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Oinas-KukkonenHHarjumaaMPersuasive systems design: key issues, process model, and system featuresCommun Assoc Inf Syst 2, Article200928485500
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Midden C, Ham J (2009) Using negative and positive social feedback from a rob
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Snippet The emerging ambient persuasive technology looks very promising for many areas of personal and ubiquitous computing. Persuasive applications aim at changing...
Issue Title: Special Issue on Ambient Assisted Living for Mobility: Safety, Well-Being and Inclusion/Special Issue on Persuasion, Influence, Nudge, or Coercion...
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SubjectTerms Behavioral psychology
Computation
Computer programs
Computer Science
Design engineering
Foundations
Human
Information systems
Mathematical models
Mobile Computing
Original Article
Personal Computing
Support systems
Technology
Ubiquitous computing
User Interfaces and Human Computer Interaction
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Title A foundation for the study of behavior change support systems
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