The dual effects of the Internet of Things (IoT): A systematic review of the benefits and risks of IoT adoption by organizations

•Categorization of IoT benefits and risks.•IoT adoption by organizations should pay attention to both the adoption of technology and social impact.•IoT adoption might bring unintended consequences.•Gaining benefits from IoT might require organizational changes. The Internet of Things (IoT) might yie...

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Bibliographic Details
Published in:International journal of information management Vol. 51; pp. 101952 - 17
Main Authors: Brous, Paul, Janssen, Marijn, Herder, Paulien
Format: Journal Article
Language:English
Published: Kidlington Elsevier Ltd 01.04.2020
Elsevier Science Ltd
Subjects:
Adoption
Adoption of innovations
Asset management
Assets
Benefits
Big and open linked data
Case depth
Case studies
Case study
Duality of technology
Internet
Internet of Things
IoT
Organizational change
Organizations
Risk
Smart cities
Social change
Structuration theory
Systematic review
Technology
Technology adoption
Transformation
Case study
Internet of things
Big and open linked data
Smart cities
Structuration theory
Asset management
Duality of technology
Adoption
IoT
ISSN:0268-4012, 1873-4707
Online Access:Get full text
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Summary:•Categorization of IoT benefits and risks.•IoT adoption by organizations should pay attention to both the adoption of technology and social impact.•IoT adoption might bring unintended consequences.•Gaining benefits from IoT might require organizational changes. The Internet of Things (IoT) might yield many benefits for organizations, but like other technology adoptions may also introduce unforeseen risks and requiring substantial organizational transformations. This paper analyzes IoT adoption by organizations, and identifies IoT benefits and risks. A Big, Open, Linked Data (BOLD) categorization of the expected benefits and risks of IoT is made by conducting a comprehensive literature study. In-depth case studies in the field of asset management were then executed to examine the actual experienced, real world benefits and risks. The duality of technology is used as our theoretical lens to understand the interactions between organization and technology. The results confirm the duality that gaining the benefits of IoT in asset management produces unexpected social changes that lead to structural transformation of the organization. IoT can provide organizations with many benefits, after having dealt with unexpected risks and making the necessary organizational changes. There is a need to introduce changes to the organization, processes and systems, to develop capabilities and ensure that IoT fits the organization’s purposes.
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ISSN:0268-4012
1873-4707
DOI:10.1016/j.ijinfomgt.2019.05.008