What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Intelligent AI devices have become a common presence in the business landscape, offering a wide range of services, from the medical sector to the hospitality industry. From an organizational perspective, AI devices have several advantages, by performing certain tasks quicker and more accurately in c...

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Bibliographic Details
Published in:	Computers in human behavior Vol. 122; p. 106855
Main Authors:	Pelau, Corina, Dabija, Dan-Cristian, Ene, Irina
Format:	Journal Article
Language:	English
Published:	Elmsford Elsevier Ltd 01.09.2021 Elsevier Science Ltd
Subjects:	AI device Anthropomorphism Artificial intelligence Computers as social actors Consumer behaviour Consumers Devices Empathy Human-AI interaction Human-computer interaction Robots Service industries Service robots Human-AI interaction AI device Human-computer interaction Computers as social actors Artificial intelligence Consumer behaviour Anthropomorphism Robots
ISSN:	0747-5632, 1873-7692
Online Access:	Get full text
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