Using virtual worlds for collaborative business process modeling

Purpose - Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross-organizational, distribu...

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Vydané v:Business process management journal Ročník 17; číslo 3; s. 546 - 564
Hlavní autori: Brown, Ross, Recker, Jan, West, Stephen
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: Bradford Emerald Group Publishing Limited 07.06.2011
Predmet:
3-D graphics
Business
Business process management
Collaboration
Computer based modeling
Decision making
Design
Design engineering
Graph representations
Information systems
International
Iterative methods
Management science
Mathematical models
Product development
Social research
Studies
Subject specialists
Tasks
Three dimensional
Virtual communities
Virtual reality
Virtual work
Modeling
Process management
Communication
ISSN:1463-7154, 1758-4116
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Abstract Purpose - Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross-organizational, distributed environment. This paper aims to suggest a three-dimensional (3D) environment for collaborative process modeling, using virtual world technology.Design methodology approach - The paper suggests a new collaborative process modeling approach based on virtual world technology. It describes the design of an innovative prototype collaborative process modeling approach, implemented as a 3D Business Process Modeling Notation (BPMN) modeling environment in Second Life. We use a case study to evaluate the suggested approach.Findings - Based on a case study application, the paper shows that our approach increases user empowerment and adds significantly to the collaboration and consensual development of process models even when the relevant stakeholders are geographically dispersed.Research limitations implications - The paper presents design work and a case study. More research is needed to more thoroughly evaluate the presented approach in a variety of real-life process modeling settings.Practical implications - The research outcomes as design artifacts are directly available and applicable by business process management professionals and can be used by business, system and process analysts in real-world practice.Originality value - This research is the first reported attempt to develop a process modeling approach on the basis of virtual world technology. It describes a novel and innovative 3D BPMN modeling environment in Second Life.
AbstractList Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross-organizational, distributed environment. This paper aims to suggest a three-dimensional (3D) environment for collaborative process modeling, using virtual world technology. The paper suggests a new collaborative process modeling approach based on virtual world technology. It describes the design of an innovative prototype collaborative process modeling approach, implemented as a 3D Business Process Modeling Notation (BPMN) modeling environment in Second Life. We use a case study to evaluate the suggested approach. Based on a case study application, the paper shows that our approach increases user empowerment and adds significantly to the collaboration and consensual development of process models even when the relevant stakeholders are geographically dispersed. The paper presents design work and a case study. More research is needed to more thoroughly evaluate the presented approach in a variety of real-life process modeling settings. The research outcomes as design artifacts are directly available and applicable by business process management professionals and can be used by business, system and process analysts in real-world practice. This research is the first reported attempt to develop a process modeling approach on the basis of virtual world technology. It describes a novel and innovative 3D BPMN modeling environment in Second Life.
Purpose - Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross-organizational, distributed environment. This paper aims to suggest a three-dimensional (3D) environment for collaborative process modeling, using virtual world technology. Design/methodology/approach - The paper suggests a new collaborative process modeling approach based on virtual world technology. It describes the design of an innovative prototype collaborative process modeling approach, implemented as a 3D Business Process Modeling Notation (BPMN) modeling environment in Second Life. We use a case study to evaluate the suggested approach. Findings - Based on a case study application, the paper shows that our approach increases user empowerment and adds significantly to the collaboration and consensual development of process models even when the relevant stakeholders are geographically dispersed. Research limitations/implications - The paper presents design work and a case study. More research is needed to more thoroughly evaluate the presented approach in a variety of real-life process modeling settings. Practical implications - The research outcomes as design artifacts are directly available and applicable by business process management professionals and can be used by business, system and process analysts in real-world practice. Originality/value - This research is the first reported attempt to develop a process modeling approach on the basis of virtual world technology. It describes a novel and innovative 3D BPMN modeling environment in Second Life.
Author Brown, Ross
Recker, Jan
West, Stephen
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  organization: Business Process Management Group, Queensland University of Technology, Brisbane, Australia
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SubjectTerms 3-D graphics
Business
Business process management
Collaboration
Computer based modeling
Decision making
Design
Design engineering
Graph representations
Information systems
International
Iterative methods
Management science
Mathematical models
Product development
Social research
Studies
Subject specialists
Tasks
Three dimensional
Virtual communities
Virtual reality
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Title Using virtual worlds for collaborative business process modeling
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Volume 17
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