An Exploration of the Structure of Effective Apologies

Violations of trust are an unfortunate but common occurrence in conflict and negotiation settings: negotiators make promises that they do not keep; parties in conflict behave in unexpected ways, escalating tensions and breaking past trust. What often follows these violations is some form of an accou...

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Vydané v:	Negotiation and conflict management research Ročník 9; číslo 2; s. 177 - 196
Hlavní autori:	Lewicki, Roy J., Polin, Beth, Lount Jr, Robert B.
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Blackwell Publishing Ltd 01.05.2016
Predmet:	apology trust repair trust violation
ISSN:	1750-4708, 1750-4716
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