Importance–Performance Analysis by Fuzzy C-Means Algorithm

•We propose a method of fuzzy clustering in Importance–Performance Analysis (IPA).•The fuzzy partition of a set of attributes is obtained by Fuzzy C-Means Algorithm.•The results are more suitable for deriving managerial decisions than by the traditional IPA.•We exemplify and compare the results with...

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Bibliographic Details
Published in:Expert systems with applications Vol. 50; pp. 9 - 16
Main Authors: Ban, Olimpia I., Ban, Adrian I., Tuşe, Delia A.
Format: Journal Article
Language:English
Published: Elsevier Ltd 15.05.2016
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ISSN:0957-4174, 1873-6793
Online Access:Get full text
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