Information disclosure in e-commerce: A systematic review and agenda for future research
Consumers disclose their private information to merchants when shopping online or responding to marketing campaigns despite their privacy concerns. Such disclosure is invaluable for business; thus, it is crucial to understand why, how, and with what outcomes consumers decide to share their informati...
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| Veröffentlicht in: | Journal of business research Jg. 126; S. 221 - 238 |
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| Hauptverfasser: | , , |
| Format: | Journal Article |
| Sprache: | Englisch |
| Veröffentlicht: |
Elsevier Inc
01.03.2021
Elsevier B.V |
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| ISSN: | 0148-2963 |
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| Abstract | Consumers disclose their private information to merchants when shopping online or responding to marketing campaigns despite their privacy concerns. Such disclosure is invaluable for business; thus, it is crucial to understand why, how, and with what outcomes consumers decide to share their information. However, extant evidence on this topic remains fragmented and inconclusive. This study aims to establish how information disclosure in e-commerce has been defined, consolidate and systematize extant evidence on it, review conceptual foundations and methodologies, and provide recommendations for further research. Therefore, we conduct a review of studies on disclosure in e-commerce and provide a synopsis of its dimensions, antecedents, and consequences. Our analysis reveals insights on how disclosure is studied and the elements that play a role in it. To help set directions for future research, we present an integrated theoretical model and a set of propositions regarding consumers’ disclosure in e-commerce. |
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| AbstractList | Consumers disclose their private information to merchants when shopping online or responding to marketing campaigns despite their privacy concerns. Such disclosure is invaluable for business; thus, it is crucial to understand why, how, and with what outcomes consumers decide to share their information. However, extant evidence on this topic remains fragmented and inconclusive. This study aims to establish how information disclosure in e-commerce has been defined, consolidate and systematize extant evidence on it, review conceptual foundations and methodologies, and provide recommendations for further research. Therefore, we conduct a review of studies on disclosure in e-commerce and provide a synopsis of its dimensions, antecedents, and consequences. Our analysis reveals insights on how disclosure is studied and the elements that play a role in it. To help set directions for future research, we present an integrated theoretical model and a set of propositions regarding consumers’ disclosure in e-commerce. |
| Audience | Trade Academic |
| Author | Kolotylo-Kulkarni, Malgorzata Xia, Weidong Dhillon, Gurpreet |
| Author_xml | – sequence: 1 givenname: Malgorzata orcidid: 0000-0002-1445-0403 surname: Kolotylo-Kulkarni fullname: Kolotylo-Kulkarni, Malgorzata email: malgorzata.kolotylo-kulkarni@drake.edu organization: Drake University, Des Moines, IA, USA – sequence: 2 givenname: Weidong orcidid: 0000-0003-3855-0705 surname: Xia fullname: Xia, Weidong email: xiaw@fiu.edu organization: Florida International University, College of Business, Florida International University, 11200 S. W. 8th Street, Miami, FL 33199, USA – sequence: 3 givenname: Gurpreet surname: Dhillon fullname: Dhillon, Gurpreet email: gdhillon@uncg.edu organization: University of North Carolina at Greensboro, Bryan School of Business and Economics, 516 Stirling Street, Greensboro, NC 27412, USA |
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| Keywords | Privacy E-commerce Online information disclosure Information disclosure |
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| Snippet | Consumers disclose their private information to merchants when shopping online or responding to marketing campaigns despite their privacy concerns. Such... |
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| SubjectTerms | Business schools Disclosure of information E-commerce Electronic commerce Information disclosure Online information disclosure Privacy |
| Title | Information disclosure in e-commerce: A systematic review and agenda for future research |
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