An exploratory study of how casino dealer communication styles lead to player satisfaction

The purpose of this study is to verify the importance of communication styles in the casino industry. More specifically, it was proposed that nine types of casino dealer communication styles affect player satisfaction. In addition, it was hypothesized that player satisfaction plays an important role...

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Veröffentlicht in:	Journal of travel & tourism marketing Jg. 35; H. 9; S. 1246 - 1260
Hauptverfasser:	Hwang, Jinsoo, Park, Seulgi
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Binghamton Routledge 22.11.2018 Taylor & Francis LLC
Schlagworte:	casino Casinos Communication Communication styles dealer player satisfaction
ISSN:	1054-8408, 1540-7306
Online-Zugang:	Volltext
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