An exploratory study of how casino dealer communication styles lead to player satisfaction

The purpose of this study is to verify the importance of communication styles in the casino industry. More specifically, it was proposed that nine types of casino dealer communication styles affect player satisfaction. In addition, it was hypothesized that player satisfaction plays an important role...

Celý popis

Uloženo v:
Podrobná bibliografie
Vydáno v:Journal of travel & tourism marketing Ročník 35; číslo 9; s. 1246 - 1260
Hlavní autoři: Hwang, Jinsoo, Park, Seulgi
Médium: Journal Article
Jazyk:angličtina
Vydáno: Binghamton Routledge 22.11.2018
Taylor & Francis LLC
Témata:
casino
Casinos
Communication
Communication styles
dealer
player
satisfaction
ISSN:1054-8408, 1540-7306
On-line přístup:Získat plný text
Tagy: Přidat tag
Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!
Abstract The purpose of this study is to verify the importance of communication styles in the casino industry. More specifically, it was proposed that nine types of casino dealer communication styles affect player satisfaction. In addition, it was hypothesized that player satisfaction plays an important role in the formation of trust, commitment, and loyalty. A conceptual model was developed and tested using the empirical data collected from 414 table game players in Korea. The results indicated that six dimensions of communication styles (i.e. attentive, open, friendly, relaxed, animated, and contentious) positively affect player satisfaction, which in turn has a positive influence on trust, commitment, and loyalty.
AbstractList The purpose of this study is to verify the importance of communication styles in the casino industry. More specifically, it was proposed that nine types of casino dealer communication styles affect player satisfaction. In addition, it was hypothesized that player satisfaction plays an important role in the formation of trust, commitment, and loyalty. A conceptual model was developed and tested using the empirical data collected from 414 table game players in Korea. The results indicated that six dimensions of communication styles (i.e. attentive, open, friendly, relaxed, animated, and contentious) positively affect player satisfaction, which in turn has a positive influence on trust, commitment, and loyalty.
Author Park, Seulgi
Hwang, Jinsoo
Author_xml – sequence: 1
  givenname: Jinsoo
  surname: Hwang
  fullname: Hwang, Jinsoo
  organization: The College of Hospitality and Tourism Management, Sejong University
– sequence: 2
  givenname: Seulgi
  surname: Park
  fullname: Park, Seulgi
  email: sgpark@bu.ac.kr
  organization: Division of Tourism, Baekseok University
BookMark eNqFkE1LAzEQhoNUsK3-BCHgeWuSTbIpXizFLyh46clLSLMJbtlNapJS99-btfXiQecyA_O8M_BMwMh5ZwC4xmiGkUC3GDEqKBIzgrCYYSoEp-IMjDGjqKhKxEd5zkwxQBdgEuMWZbJkbAzeFg6az13rg0o-9DCmfd1Db-G7P0CtYuM8rI1qTYDad93eNVqlxrsM9q2JsDWqhsnDXav6zMS8jFbpAbkE51a10Vyd-hSsHx_Wy-di9fr0slysCl1WKBWEYcvnRHPCCdaMU7yZmw2zc4JtVXNLsbC5jJ5XpKSEW8K1KFFd1ZiXRpVTcHM8uwv-Y29iklu_Dy5_lATnYpgSlCl2pHTwMQZj5S40nQq9xEgOFuWPRTlYlCeLOXf3K6eb9G0gBdW0_6bvj-nGWR86dfChrWVSffZtg3K6ibL8-8QX1RqNrA
CitedBy_id crossref_primary_10_1080_10548408_2018_1557580
crossref_primary_10_1108_JSTP_01_2022_0018
crossref_primary_10_1080_10548408_2019_1657053
crossref_primary_10_1016_j_techfore_2020_120433
crossref_primary_10_1016_j_jhtm_2020_04_004
crossref_primary_10_1080_10548408_2022_2089952
crossref_primary_10_1108_EDI_02_2022_0051
crossref_primary_10_1016_j_ijhm_2019_102446
crossref_primary_10_1016_j_tmp_2019_100565
crossref_primary_10_1080_1528008X_2019_1663571
crossref_primary_10_1016_j_ijhm_2025_104160
crossref_primary_10_1016_j_jhtm_2019_08_003
crossref_primary_10_1080_10548408_2020_1757564
crossref_primary_10_1002_csr_1931
crossref_primary_10_1108_IJCHM_01_2021_0083
crossref_primary_10_1080_10941665_2018_1557718
crossref_primary_10_3390_su14095628
crossref_primary_10_3390_su15118623
crossref_primary_10_3390_su11174600
crossref_primary_10_1080_10548408_2019_1631940
crossref_primary_10_3390_su11247018
crossref_primary_10_3390_su15086795
crossref_primary_10_1080_10548408_2019_1590293
crossref_primary_10_1016_j_jhtm_2021_08_013
crossref_primary_10_1080_10548408_2022_2061678
crossref_primary_10_1177_13567667241279333
crossref_primary_10_1080_10548408_2019_1665611
crossref_primary_10_1080_10548408_2020_1720890
crossref_primary_10_3390_su12010410
crossref_primary_10_3390_su12030857
crossref_primary_10_1080_10548408_2018_1541776
crossref_primary_10_1002_bse_2269
crossref_primary_10_1016_j_jdmm_2019_05_007
crossref_primary_10_3389_fpsyg_2021_751806
crossref_primary_10_1080_19368623_2019_1660751
crossref_primary_10_3390_su13179952
crossref_primary_10_1016_j_ijhm_2021_103050
crossref_primary_10_1080_19368623_2019_1570896
crossref_primary_10_1080_19368623_2019_1531803
crossref_primary_10_3390_su11071985
crossref_primary_10_3390_su12124950
crossref_primary_10_1080_10548408_2019_1586619
crossref_primary_10_1080_10548408_2019_1583627
crossref_primary_10_3390_ijerph19063430
crossref_primary_10_1080_10548408_2023_2215251
crossref_primary_10_1016_j_ijhm_2019_01_013
crossref_primary_10_1080_10548408_2019_1683484
crossref_primary_10_1080_10548408_2019_1683483
crossref_primary_10_1177_0047287518803199
crossref_primary_10_1080_10548408_2019_1689224
Cites_doi 10.1177/0092070394222001
10.1177/002194368201900404
10.1177/002194369202900104
10.5465/amr.1996.9704071861
10.1086/209358
10.1016/j.ijhm.2014.03.013
10.2307/2136791
10.1080/23808985.1977.11923704
10.1080/10941665.2016.1182039
10.1037/h0037335
10.1002/mar.4220120304
10.1016/j.sbspro.2012.09.1124
10.1111/j.1468-2958.1978.tb00600.x
10.2307/1251131
10.1016/j.tourman.2016.07.013
10.1016/0278-4319(82)90038-X
10.1089/glre.2015.1976
10.1177/1096348013515919
10.1108/08876040010341008
10.1542/peds.42.5.855
10.1108/IJCHM-05-2012-0070
10.1080/21639159.2015.1073419
10.1016/j.tourman.2007.05.015
10.1108/03090561011062952
10.1177/0047287503257489
10.1177/009365027700400302
10.1108/09596110210433808
10.1016/j.jdmm.2015.11.004
10.2307/1252308
10.9741/2327-8455.1349
10.1108/IJCHM-03-2014-0154
10.1080/15470140802493380
10.1016/0147-1767(93)90014-Y
10.1080/02642060600898203
10.1177/0010880406297246
10.2307/1252011
10.1080/10941665.2012.724019
10.1080/02642060802236111
10.1177/1094670502004003006
10.1080/03637758109376052
10.2307/1252099
10.1177/001088049003100311
10.1016/j.ijhm.2017.10.024
10.2307/3151312
10.1016/j.ijhm.2011.09.014
10.1108/03090560410548960
10.1016/j.ijinfomgt.2011.02.001
10.1016/0261-5177(96)00004-0
10.1108/08876040910946369
10.1080/10548408.2016.1167360
10.1016/j.ijhm.2010.09.005
10.1080/10941665.2017.1319398
10.1080/08824096.2013.836481
10.2307/2136462
10.4018/jebr.2008100103
10.5465/amr.1994.9410122009
10.1177/1467358415600215
10.1016/0022-4359(93)90003-2
10.1108/09596111311290219
10.1207/s15327027hc0103_1
10.1108/03090560010311920
10.1007/BF02723327
10.1016/j.jbusres.2006.08.005
10.1108/01409170610717817
10.4135/9781452231556
10.2307/1252059
10.1016/j.ijhm.2013.01.006
10.1177/001088048903000214
10.1108/09596110110395893
10.1002/(SICI)1520-6793(199712)14:8<737::AID-MAR2>3.0.CO;2-F
10.1080/10941665.2011.597581
10.1509/jmkg.65.4.33.18386
10.2307/1251929
10.1080/10941665.2015.1048260
10.1177/002194369002700204
10.1177/0092070306286934
10.2307/1252265
10.2307/1251430
10.1080/10548408.2014.935905
10.1016/j.ijhm.2011.04.005
10.2307/2136736
10.1080/10941665.2015.1062403
10.1016/S0278-4319(02)00011-7
10.1080/19368623.2010.514553
10.2307/3151381
10.1057/dbm.2011.2
10.1108/03090560710752429
10.1016/0278-4319(94)90019-1
10.7763/JOEBM.2016.V4.386
10.2307/3149462
10.1038/scientificamerican0872-66
10.1080/23808985.1980.11923825
10.2307/1251758
10.1108/09604521011057496
10.1177/1094670503005004004
10.1016/0092-6566(80)90018-5
10.2307/1251180
ContentType Journal Article
Copyright 2018 Informa UK Limited, trading as Taylor & Francis Group 2018
2018 Informa UK Limited, trading as Taylor & Francis Group
Copyright_xml – notice: 2018 Informa UK Limited, trading as Taylor & Francis Group 2018
– notice: 2018 Informa UK Limited, trading as Taylor & Francis Group
DBID AAYXX
CITATION
DOI 10.1080/10548408.2018.1488648
DatabaseName CrossRef
DatabaseTitle CrossRef
DatabaseTitleList

DeliveryMethod fulltext_linktorsrc
Discipline Geography
Business
EISSN 1540-7306
EndPage 1260
ExternalDocumentID 10_1080_10548408_2018_1488648
1488648
Genre Article
GroupedDBID .7I
.QK
0BK
0R~
4.4
5GY
5VS
AAGDL
AAGZJ
AAHIA
AAIKC
AAMFJ
AAMIU
AAMNW
AAPUL
AATTQ
AAZMC
ABCCY
ABFIM
ABJNI
ABLIJ
ABPEM
ABTAI
ABXUL
ABXYU
ACGFO
ACGFS
ACHQT
ACTIO
ACTOA
ADAHI
ADCVX
ADKVQ
AECIN
AEFOU
AEHSV
AEISY
AEKEX
AEMXT
AEOZL
AEPSL
AEYOC
AEZRU
AFRVT
AGDLA
AGMYJ
AGRBW
AHDZW
AIJEM
AIYEW
AKBVH
ALMA_UNASSIGNED_HOLDINGS
ALQZU
AQTUD
AVBZW
AWYRJ
BEJHT
BLEHA
BMOTO
BOHLJ
CCCUG
CQ1
CS3
DGFLZ
DKSSO
DU5
EBS
EJD
E~B
E~C
G-F
GTTXZ
H13
HF~
HQQEW
HZ~
IPNFZ
J.O
KSZGM
KYCEM
M4Z
MS~
NA5
O--
O9-
P2P
PQQKQ
RIG
RNANH
ROSJB
RSYQP
RXW
S-F
STATR
TASJS
TBQAZ
TDBHL
TFH
TFL
TFW
TN5
TNM
TNTFI
TRJHH
TUROJ
UCV
UT5
UT9
VAE
WH7
YK4
~01
~S~
AAYXX
ACSVP
CITATION
ADYSH
ID FETCH-LOGICAL-c370t-251f692c62621c5641b9eb5f921f7d6f418ffffec9723426f26c830d7d163ea3
IEDL.DBID TFW
ISICitedReferencesCount 52
ISICitedReferencesURI http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=000445342800010&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D
ISSN 1054-8408
IngestDate Fri Jul 25 07:24:41 EDT 2025
Tue Nov 18 21:25:26 EST 2025
Sat Nov 29 07:44:45 EST 2025
Mon Oct 20 23:49:31 EDT 2025
IsPeerReviewed true
IsScholarly true
Issue 9
Language English
LinkModel DirectLink
MergedId FETCHMERGED-LOGICAL-c370t-251f692c62621c5641b9eb5f921f7d6f418ffffec9723426f26c830d7d163ea3
Notes ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
PQID 2111151420
PQPubID 45115
PageCount 15
ParticipantIDs crossref_primary_10_1080_10548408_2018_1488648
proquest_journals_2111151420
crossref_citationtrail_10_1080_10548408_2018_1488648
informaworld_taylorfrancis_310_1080_10548408_2018_1488648
PublicationCentury 2000
PublicationDate 2018-11-22
PublicationDateYYYYMMDD 2018-11-22
PublicationDate_xml – month: 11
  year: 2018
  text: 2018-11-22
  day: 22
PublicationDecade 2010
PublicationPlace Binghamton
PublicationPlace_xml – name: Binghamton
PublicationTitle Journal of travel & tourism marketing
PublicationYear 2018
Publisher Routledge
Taylor & Francis LLC
Publisher_xml – name: Routledge
– name: Taylor & Francis LLC
References CIT0072
CIT0071
CIT0074
CIT0073
CIT0076
CIT0075
CIT0078
CIT0111
CIT0110
Hair F. J. (CIT0032) 2006
Korsch B. M. (CIT0054) 1968; 42
CIT0070
CIT0113
CIT0079
CIT0112
Parasuraman A. (CIT0083) 1988; 64
CIT0115
CIT0114
CIT0116
CIT0082
CIT0085
CIT0084
CIT0089
Rafaeli A. (CIT0086) 1993
CIT0081
CIT0080
Hyun S. (CIT0042) 2010; 51
CIT0003
CIT0005
CIT0004
CIT0007
CIT0006
CIT0009
CIT0008
CIT0094
CIT0093
CIT0096
CIT0095
CIT0010
CIT0097
Weston R. (CIT0108) 2006; 34
CIT0011
CIT0099
Van Vuuren T. (CIT0103) 2012; 16
CIT0090
CIT0092
CIT0091
American Gaming Association (CIT0002) 2013
Ketrow S. M. (CIT0051) 1986
Weiss J. E. (CIT0107) 1991
Marshall N. (CIT0059) 2010; 8
CIT0014
CIT0013
CIT0016
CIT0015
CIT0017
CIT0019
CIT0021
CIT0020
CIT0023
CIT0022
CIT0025
CIT0024
CIT0027
CIT0026
CIT0029
CIT0028
CIT0030
CIT0031
CIT0034
CIT0033
Meyer J. (CIT0065) 1997
Suki N. M. (CIT0098) 2011; 27
Heskett J. L. (CIT0037) 2008; 86
CIT0036
CIT0035
CIT0038
McCartney G. J. (CIT0063) 2016; 20
CIT0039
CIT0041
CIT0040
Reichheld F. F. (CIT0088) 1996; 74
CIT0043
CIT0045
CIT0044
Ralston L. S. (CIT0087) 2007; 3
CIT0047
CIT0046
CIT0049
CIT0048
CIT0050
CIT0052
CIT0053
CIT0056
Oliver R. (CIT0077) 2003; 20
CIT0055
Albrecht T. L. (CIT0001) 1987
CIT0057
CIT0061
CIT0060
CIT0062
CIT0064
CIT0067
CIT0100
CIT0066
CIT0109
CIT0069
CIT0102
CIT0068
CIT0101
CIT0104
Byrne B. M. (CIT0012) 2001
CIT0106
CIT0105
References_xml – ident: CIT0021
  doi: 10.1177/0092070394222001
– ident: CIT0006
  doi: 10.1177/002194368201900404
– ident: CIT0024
  doi: 10.1177/002194369202900104
– ident: CIT0071
  doi: 10.5465/amr.1996.9704071861
– volume: 20
  start-page: 418
  issue: 3
  year: 2003
  ident: CIT0077
  publication-title: Journal of Consumer Research
  doi: 10.1086/209358
– volume: 16
  start-page: 81
  issue: 3
  year: 2012
  ident: CIT0103
  publication-title: Southern African Business Review
– ident: CIT0093
  doi: 10.1016/j.ijhm.2014.03.013
– ident: CIT0011
  doi: 10.2307/2136791
– ident: CIT0050
– ident: CIT0073
  doi: 10.1080/23808985.1977.11923704
– volume: 74
  start-page: 56
  issue: 2
  year: 1996
  ident: CIT0088
  publication-title: Harvard Business Review
– ident: CIT0057
  doi: 10.1080/10941665.2016.1182039
– ident: CIT0084
  doi: 10.1037/h0037335
– ident: CIT0113
  doi: 10.1002/mar.4220120304
– ident: CIT0025
  doi: 10.1016/j.sbspro.2012.09.1124
– ident: CIT0074
  doi: 10.1111/j.1468-2958.1978.tb00600.x
– ident: CIT0100
  doi: 10.2307/1251131
– ident: CIT0034
  doi: 10.1016/j.tourman.2016.07.013
– ident: CIT0064
  doi: 10.1016/0278-4319(82)90038-X
– ident: CIT0061
  doi: 10.1089/glre.2015.1976
– ident: CIT0092
  doi: 10.1177/1096348013515919
– ident: CIT0099
  doi: 10.1108/08876040010341008
– volume-title: Operator eye contact and client satisfaction in computer-assisted interactions
  year: 1986
  ident: CIT0051
– volume: 42
  start-page: 855
  year: 1968
  ident: CIT0054
  publication-title: Pediatrics
  doi: 10.1542/peds.42.5.855
– ident: CIT0046
  doi: 10.1108/IJCHM-05-2012-0070
– ident: CIT0101
  doi: 10.1080/21639159.2015.1073419
– ident: CIT0015
  doi: 10.1016/j.tourman.2007.05.015
– ident: CIT0019
  doi: 10.1108/03090561011062952
– volume: 8
  start-page: 67
  issue: 8
  year: 2010
  ident: CIT0059
  publication-title: Journal of Business E Economics Research
– ident: CIT0105
  doi: 10.1177/0047287503257489
– ident: CIT0075
  doi: 10.1177/009365027700400302
– ident: CIT0056
  doi: 10.1108/09596110210433808
– volume: 64
  start-page: 12
  issue: 1
  year: 1988
  ident: CIT0083
  publication-title: Journal of Retailing
– ident: CIT0039
  doi: 10.1016/j.jdmm.2015.11.004
– ident: CIT0070
  doi: 10.2307/1252308
– volume: 20
  start-page: 1
  issue: 2
  year: 2016
  ident: CIT0063
  publication-title: UNLV Gaming Research & Review Journal
  doi: 10.9741/2327-8455.1349
– ident: CIT0040
  doi: 10.1108/IJCHM-03-2014-0154
– ident: CIT0060
  doi: 10.1080/15470140802493380
– ident: CIT0044
  doi: 10.1016/0147-1767(93)90014-Y
– ident: CIT0094
  doi: 10.1080/02642060600898203
– volume-title: Multivariate data analysis with readings
  year: 2006
  ident: CIT0032
– ident: CIT0104
  doi: 10.1177/0010880406297246
– ident: CIT0080
  doi: 10.2307/1252011
– ident: CIT0053
  doi: 10.1080/10941665.2012.724019
– ident: CIT0014
  doi: 10.1080/02642060802236111
– ident: CIT0036
  doi: 10.1177/1094670502004003006
– volume: 86
  start-page: 118
  issue: 7
  year: 2008
  ident: CIT0037
  publication-title: Harvard Business Review
– ident: CIT0067
  doi: 10.1080/03637758109376052
– ident: CIT0078
  doi: 10.2307/1252099
– ident: CIT0047
  doi: 10.1177/001088049003100311
– ident: CIT0033
  doi: 10.1016/j.ijhm.2017.10.024
– ident: CIT0027
  doi: 10.2307/3151312
– ident: CIT0049
  doi: 10.1016/j.ijhm.2011.09.014
– ident: CIT0114
  doi: 10.1108/03090560410548960
– ident: CIT0038
  doi: 10.1016/j.ijinfomgt.2011.02.001
– ident: CIT0079
  doi: 10.1016/0261-5177(96)00004-0
– ident: CIT0106
  doi: 10.1108/08876040910946369
– ident: CIT0091
  doi: 10.1080/10548408.2016.1167360
– ident: CIT0048
  doi: 10.1016/j.ijhm.2010.09.005
– ident: CIT0115
  doi: 10.1080/10941665.2017.1319398
– ident: CIT0022
  doi: 10.1080/08824096.2013.836481
– ident: CIT0007
  doi: 10.2307/2136462
– volume-title: 2013 State of the states: The AGA survey of casino entertainment
  year: 2013
  ident: CIT0002
– ident: CIT0016
  doi: 10.4018/jebr.2008100103
– ident: CIT0089
  doi: 10.5465/amr.1994.9410122009
– ident: CIT0062
  doi: 10.1177/1467358415600215
– ident: CIT0090
  doi: 10.1016/0022-4359(93)90003-2
– ident: CIT0085
  doi: 10.1108/09596111311290219
– ident: CIT0097
  doi: 10.1207/s15327027hc0103_1
– ident: CIT0109
  doi: 10.1108/03090560010311920
– ident: CIT0005
  doi: 10.1007/BF02723327
– ident: CIT0026
  doi: 10.1016/j.jbusres.2006.08.005
– ident: CIT0023
  doi: 10.1108/01409170610717817
– volume-title: Commitment in the work-place: Theory, research and application
  year: 1997
  ident: CIT0065
  doi: 10.4135/9781452231556
– ident: CIT0069
  doi: 10.2307/1252059
– volume: 3
  start-page: 24
  issue: 2
  year: 2007
  ident: CIT0087
  publication-title: International Journal of Event Management Research
– ident: CIT0041
  doi: 10.1016/j.ijhm.2013.01.006
– ident: CIT0031
  doi: 10.1177/001088048903000214
– ident: CIT0009
  doi: 10.1108/09596110110395893
– ident: CIT0102
  doi: 10.1002/(SICI)1520-6793(199712)14:8<737::AID-MAR2>3.0.CO;2-F
– ident: CIT0035
  doi: 10.1080/10941665.2011.597581
– start-page: 33
  volume-title: AMA educators’ conference
  year: 1991
  ident: CIT0107
– ident: CIT0020
  doi: 10.1509/jmkg.65.4.33.18386
– ident: CIT0116
  doi: 10.2307/1251929
– ident: CIT0068
  doi: 10.1080/10941665.2015.1048260
– ident: CIT0076
  doi: 10.1177/002194369002700204
– ident: CIT0017
  doi: 10.1177/0092070306286934
– ident: CIT0030
  doi: 10.2307/1252265
– ident: CIT0082
  doi: 10.2307/1251430
– ident: CIT0004
  doi: 10.1080/10548408.2014.935905
– ident: CIT0112
  doi: 10.1016/j.ijhm.2011.04.005
– ident: CIT0008
  doi: 10.2307/2136736
– ident: CIT0043
  doi: 10.1080/10941665.2015.1062403
– start-page: 18
  volume-title: Communicating social support
  year: 1987
  ident: CIT0001
– volume-title: Structural equation modeling with AMOS: Basic concepts, applications, and programming
  year: 2001
  ident: CIT0012
– volume-title: Advances in services marketing and management
  year: 1993
  ident: CIT0086
– volume: 34
  start-page: 719
  issue: 5
  volume-title: The Counseling Psychologist
  year: 2006
  ident: CIT0108
– ident: CIT0052
  doi: 10.1016/S0278-4319(02)00011-7
– ident: CIT0111
  doi: 10.1080/19368623.2010.514553
– ident: CIT0028
  doi: 10.2307/3151381
– ident: CIT0045
  doi: 10.1057/dbm.2011.2
– ident: CIT0013
  doi: 10.1108/03090560710752429
– ident: CIT0110
  doi: 10.1016/0278-4319(94)90019-1
– ident: CIT0010
  doi: 10.7763/JOEBM.2016.V4.386
– ident: CIT0003
  doi: 10.2307/3149462
– ident: CIT0055
  doi: 10.1038/scientificamerican0872-66
– volume: 51
  start-page: 251
  issue: 2
  year: 2010
  ident: CIT0042
  publication-title: Cornell Hotel and Restaurant Administration Quarterly
– ident: CIT0072
  doi: 10.1080/23808985.1980.11923825
– volume: 27
  start-page: 1207
  issue: 5
  year: 2011
  ident: CIT0098
  publication-title: Pakistan Journal of Medical Sciences
– ident: CIT0066
  doi: 10.2307/1251758
– ident: CIT0081
  doi: 10.1108/09604521011057496
– ident: CIT0096
  doi: 10.1177/1094670503005004004
– ident: CIT0029
  doi: 10.1016/0092-6566(80)90018-5
– ident: CIT0095
  doi: 10.2307/1251180
SSID ssj0018355
Score 2.3728197
Snippet The purpose of this study is to verify the importance of communication styles in the casino industry. More specifically, it was proposed that nine types of...
SourceID proquest
crossref
informaworld
SourceType Aggregation Database
Enrichment Source
Index Database
Publisher
StartPage 1246
SubjectTerms casino
Casinos
Communication
Communication styles
dealer
player
satisfaction
Title An exploratory study of how casino dealer communication styles lead to player satisfaction
URI https://www.tandfonline.com/doi/abs/10.1080/10548408.2018.1488648
https://www.proquest.com/docview/2111151420
Volume 35
WOSCitedRecordID wos000445342800010&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
journalDatabaseRights – providerCode: PRVAWR
  databaseName: Taylor & Francis Journals Complete
  customDbUrl:
  eissn: 1540-7306
  dateEnd: 99991231
  omitProxy: false
  ssIdentifier: ssj0018355
  issn: 1054-8408
  databaseCode: TFW
  dateStart: 19920608
  isFulltext: true
  titleUrlDefault: https://www.tandfonline.com
  providerName: Taylor & Francis
link http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3PS8MwFA4yRL34YypOp-TgNdKkaZschzg8yPAwcHgJbZqwQ2nHWpX99yZpOjZEdtBTCfSF8vJe3pfmve8BcK9UGKgUM2SpRRDFOkeMcoWw5iGXVGeq5Zl9SSYTNpvxV59NWPu0SnuG1i1RhNurrXOnWd1lxJmngdk0cIlZzLg6YzG15b4m9FvXnI7f1vcIBl9E7r4zosiKdDU8v82yFZ22uEt_7NUuAI1P_uHTT8GxR59w1JrLGdhTZR8cdMnvfXDoe6LPV-fgfVRC5TL03EU8dES0sNJwXn1BmRqRCuYWZi6h3KwyMS-uClXDwlgPbCq4KFID62G9UUZxAabjp-njM_KdGJAMk6BBBgTpmBNpTj8EyyimOOMqizQnWCd5rClmWtv8E9vDzMR8TWLJwiBPcgP3VBpegl5ZleoKQB7lOE1VFMaZMppIUqJkbA0DKyxpHAwA7RZASM9SbptlFAJ7MtNOhcKqUHgVDsDDWmzR0nTsEuCbqysa939Et81MRLhDdtiZgvAeXwtiY49BnyS4_sPUN-DIDm2xIyFD0GuWH-oW7MtPs0TLO2fb30wd9AQ
linkProvider Taylor & Francis
linkToHtml http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3PT8IwFH5RNOLFH6gRRe3B68zadVt7JEaCETmRSLw0o2vDgTACU8N_b9ttBGIMBz3tsL1meX3t-9r33vcA7pUKfJVg5llqEY9inXqMcuVhzQMuqR6pgme2F_f7bDjk67UwNq3SnqF1QRTh9mq7uO1ldJUSZ54GZ1PfZWYxs9YZiyjbhb3Q-FrLnz_ovK0iCQZhhC7iGVLPylRVPL8Ns-GfNthLf-zWzgV1jv_j50_gqASgqF1YzCnsqGkDDqr89wbUy7bo4-UZvLenSLkkPReLR46LFmUajbMvJBMjkqHUIs05kuuFJubD5UQt0MQYEMozNJskBtmjxVolxTkMOk-Dx65XNmPwZBD7uWdwkI44keYARLAMI4pHXI1CzQnWcRppipnWNgXFtjEzbl-TSLLAT-PUID6VBBdQm2ZTdQmIhylOEhUG0UgZTcQJUTKytoEVljTym0CrGRCyJCq3_TImApd8ppUKhVWhKFXYhIeV2Kxg6tgmwNenV-TuikQX_UxEsEW2VdmCKBf9QhDrfgwAJf7VH4a-g3p38NoTvef-yzUc2le29pGQFtTy-Ye6gX35aaZrfusM_RvMtfgu
linkToPdf http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3PS8MwFH7oFPXib3E6NQevlSZN0-Q41KE4hoeB4iV0aYKHsY5tKvvvTdJ0TEQ86KmH9oXy8pL3tfne9wAutU5inWMeOWmRiGJTRJwKHWEjEqGoGehKZ7ab9Xr8-Vk8BjbhNNAq3Te0qYQi_F7tFve4MDUjzl4tzKaxJ2Zxu9Q5Z5SvwpqFzswFeb_ztDhIsAAj9QeeKY2cTV3E89MwX9LTF_HSb5u1z0CdnX94913YDvATtat42YMVPdqHjZr9vg-boSn66_wAXtojpD1Fz5_EI69Ei0qDXssPpHJrUqLC4cwJUstlJvbB-VBP0dCGD5qVaDzMLa5H06U6ikPod27713dRaMUQqSSLZ5FFQYYJouznD8EqZRQPhB6kRhBssoIZirkxjoDimpjZpG8IUzyJi6yweE_nyRE0RuVIHwMSaYHzXKcJG2jriSwnWjEXGVhjRVncBFpPgFRBptx1yxhKHNRMaxdK50IZXNiEq4XZuNLp-M1ALM-unPkfJKbqZiKTX2xbdSjIsOSnkrjkY-EniU_-MPQFbDzedGT3vvdwClvujit8JKQFjdnkTZ_Bunq3szU592H-Cd199uA
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=An+exploratory+study+of+how+casino+dealer+communication+styles+lead+to+player+satisfaction&rft.jtitle=Journal+of+travel+%26+tourism+marketing&rft.au=Hwang%2C+Jinsoo&rft.au=Park%2C+Seulgi&rft.date=2018-11-22&rft.issn=1054-8408&rft.eissn=1540-7306&rft.volume=35&rft.issue=9&rft.spage=1246&rft.epage=1260&rft_id=info:doi/10.1080%2F10548408.2018.1488648&rft.externalDBID=n%2Fa&rft.externalDocID=10_1080_10548408_2018_1488648
thumbnail_l http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=1054-8408&client=summon
thumbnail_m http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=1054-8408&client=summon
thumbnail_s http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=1054-8408&client=summon