How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity

As generative artificial intelligence (GenAI) becomes more integrated into corporate communication, its role in crisis messaging raises critical questions about audience perception and trust. Drawing on theories of machine heuristics, this study explores how relational cues in AI-authored crisis apo...

Celý popis

Podrobná bibliografia

Vydané v:	Computers in human behavior Ročník 172; s. 108761
Hlavní autori:	Lim, Joon Soo, Hong, Nalae, Schneider, Erika
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Elsevier Ltd 01.11.2025
Predmet:	Crisis communication Forgiveness intentions Generative artificial intelligence Machine heuristics Relational tone Sincerity Forgiveness intentions Machine heuristics Sincerity Generative artificial intelligence Relational tone Crisis communication
ISSN:	0747-5632
On-line prístup:	Získať plný text
Tagy:	Pridať tag Žiadne tagy, Buďte prvý, kto otaguje tento záznam!