Zhang, J., Chen, W., Petrovsky, N., & Walker, R. M. (2022). The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice. Public administration review, 82(1), 147-159. https://doi.org/10.1111/puar.13368
Citácia podle Chicago (17th ed.)Zhang, Jiasheng, Wenna Chen, Nicolai Petrovsky, a Richard M. Walker. "The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice." Public Administration Review 82, no. 1 (2022): 147-159. https://doi.org/10.1111/puar.13368.
Citácia podľa MLA (8th ed.)Zhang, Jiasheng, et al. "The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice." Public Administration Review, vol. 82, no. 1, 2022, pp. 147-159, https://doi.org/10.1111/puar.13368.