A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics

PurposeThe purpose of this paper is to explore and critically review the existing literature on applications of Lean Methodology (LM) and Discrete-Event Simulation (DES) to improve resource utilization and patient experience in outpatient clinics. In doing, it is aimed to identify how to implement L...

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Veröffentlicht in:	TQM journal Jg. 35; H. 3; S. 734 - 758
Hauptverfasser:	Al-Kaf, Abdulqader, Jayaraman, Raja, Demirli, Kudret, Simsekler, Mecit Can Emre, Ghalib, Hussam, Quraini, Dima, Tuzcu, Murat
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Bingley Emerald Publishing Limited 07.03.2023 Emerald Group Publishing Limited
Schlagworte:	Barriers Bibliometrics Clinics Discrete event systems Health care Indigent care Innovations Literature reviews Outpatient care facilities Quality management Resource utilization Schedules Simulation Total quality Appointment scheduling Lean Utilization Simulation Patient flow Outpatient clinics
ISSN:	1754-2731, 1754-274X
Online-Zugang:	Volltext
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