What does operational excellence mean in the Fourth Industrial Revolution era?

Although the term Operational Excellence (OE) has been widely applied over the past few decades, its meaning is still ill-defined. This issue may be especially aggravated after the advent of the Industry 4.0 (I4.0), which introduces disruptive digital technologies that may help to overcome tradition...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	International journal of production research Jg. 60; H. 9; S. 2901 - 2917
Hauptverfasser:	Luz Tortorella, Guilherme, Cauchick-Miguel, Paulo A., Li, Wen, Staines, Jo, McFarlane, Duncan
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	London Taylor & Francis 03.05.2022 Taylor & Francis LLC
Schlagworte:	Cyber-physical systems Digital technology Fourth Industrial Revolution General systems theory Industry 4.0 Manufacturing Operational excellence Operations management Partnerships qualitative study System theory Systems theory
ISSN:	0020-7543, 1366-588X
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Abstract	Although the term Operational Excellence (OE) has been widely applied over the past few decades, its meaning is still ill-defined. This issue may be especially aggravated after the advent of the Industry 4.0 (I4.0), which introduces disruptive digital technologies that may help to overcome traditional barriers in operations management. This paper examines the concept of OE in the Fourth Industrial Revolution. For that, we conducted semi-structured interviews with experts from both academia and manufacturing companies, focusing on the shifts in OE's concepts implied by the I4.0 with regards to four key aspects (people, partnerships, processes, and products and services). Experts' responses had their content analysed through the lens of General Systems Theory, which allowed the formulation of propositions towards the conceptualization of OE in the digital transformation era. Our findings indicated that, although some attributes may remain the same, the emphasis of OE in the Fourth Industrial Revolution is likely to change. The extensive integration of digital technologies into manufacturing companies tends to entail different expectations in terms of excellence in people, partnerships, processes, and products and services. As interconnectivity and cyber-physical systems gain prominence, a more integrative and systemic perspective of OE is facilitated, expanding its meaning and understanding.
AbstractList	Although the term Operational Excellence (OE) has been widely applied over the past few decades, its meaning is still ill-defined. This issue may be especially aggravated after the advent of the Industry 4.0 (I4.0), which introduces disruptive digital technologies that may help to overcome traditional barriers in operations management. This paper examines the concept of OE in the Fourth Industrial Revolution. For that, we conducted semi-structured interviews with experts from both academia and manufacturing companies, focusing on the shifts in OE's concepts implied by the I4.0 with regards to four key aspects (people, partnerships, processes, and products and services). Experts' responses had their content analysed through the lens of General Systems Theory, which allowed the formulation of propositions towards the conceptualization of OE in the digital transformation era. Our findings indicated that, although some attributes may remain the same, the emphasis of OE in the Fourth Industrial Revolution is likely to change. The extensive integration of digital technologies into manufacturing companies tends to entail different expectations in terms of excellence in people, partnerships, processes, and products and services. As interconnectivity and cyber-physical systems gain prominence, a more integrative and systemic perspective of OE is facilitated, expanding its meaning and understanding.
Author	Staines, Jo Luz Tortorella, Guilherme Li, Wen McFarlane, Duncan Cauchick-Miguel, Paulo A.
Author_xml	– sequence: 1 givenname: Guilherme surname: Luz Tortorella fullname: Luz Tortorella, Guilherme email: gtortorella@bol.com.br organization: Universidade Federal de Santa Catarina – sequence: 2 givenname: Paulo A. surname: Cauchick-Miguel fullname: Cauchick-Miguel, Paulo A. organization: Universidade Federal de Santa Catarina – sequence: 3 givenname: Wen surname: Li fullname: Li, Wen organization: The University of Melbourne – sequence: 4 givenname: Jo surname: Staines fullname: Staines, Jo organization: The University of Melbourne – sequence: 5 givenname: Duncan surname: McFarlane fullname: McFarlane, Duncan organization: University of Cambridge
BookMark	eNqFkE1LxDAQhoMouK7-BCHguWvStGmCBxVxVRAFUfQW0nTKVrrJmqR-_HtTVy8edC7DwPMMM-8O2rTOAkL7lMwoEeSQkJxUZcFmOcnpjEpSSsI20IQyzrNSiKdNNBmZbIS20U4IzyRVKYoJunlc6IgbBwG7FXgdO2d1j-HdQN-DNYCXoC3uLI4LwHM3-LjAV7YZQvRdAu_g1fXDaOFkH--irVb3Afa--xQ9zM_vzy6z69uLq7PT68wwzmIGOWdGmqasBSNES9rQFmhZ8UoYUhcSgDRCCqp5XtVFzXmaaFUlljEpW8mm6GC9d-XdywAhqud0Wro8qJxzWrGSCpaoozVlvAvBQ6tMF79ejF53vaJEjQGqnwDVGKD6DjDZ5S975bul9h__eidrr7Ot80v95nzfqKg_eudbr63pgmJ_r_gEJLOH6g
CitedBy_id	crossref_primary_10_1007_s40926_024_00319_x crossref_primary_10_38124_ijisrt_25jul799 crossref_primary_10_1002_hfm_20961 crossref_primary_10_1108_TQM_08_2024_0271 crossref_primary_10_1080_09537287_2023_2294297 crossref_primary_10_1002_joom_1325 crossref_primary_10_1108_IJLSS_05_2025_0112 crossref_primary_10_3390_buildings12030272 crossref_primary_10_1108_IJLSS_12_2023_0218 crossref_primary_10_1108_IJLSS_06_2024_0139 crossref_primary_10_1080_00207543_2021_1991020 crossref_primary_10_1108_IJLSS_02_2023_0032 crossref_primary_10_3390_su16229975 crossref_primary_10_1080_00207543_2025_2550458 crossref_primary_10_3390_su141711103 crossref_primary_10_1080_03075079_2023_2293923 crossref_primary_10_1080_21693277_2023_2288175 crossref_primary_10_1080_10429247_2025_2524361 crossref_primary_10_5937_ekonhor2401041E crossref_primary_10_1007_s42943_021_00043_7 crossref_primary_10_1080_14778238_2022_2088418 crossref_primary_10_1108_TQM_07_2022_0232 crossref_primary_10_1108_TQM_08_2022_0245 crossref_primary_10_2478_mmcks_2022_0011 crossref_primary_10_1108_TQM_07_2022_0237 crossref_primary_10_1080_00207543_2025_2554311 crossref_primary_10_1080_23311975_2023_2225808 crossref_primary_10_1007_s43621_024_00495_w crossref_primary_10_1080_00207543_2025_2455476 crossref_primary_10_1108_JSTPM_11_2022_0183 crossref_primary_10_1080_14783363_2024_2315427 crossref_primary_10_1108_TQM_06_2022_0184 crossref_primary_10_1108_IMDS_01_2025_0029 crossref_primary_10_1108_TQM_01_2023_0017 crossref_primary_10_3390_buildings11090411 crossref_primary_10_1080_10686967_2023_2171325 crossref_primary_10_1007_s12063_022_00329_w crossref_primary_10_1080_00207543_2021_1942285 crossref_primary_10_1002_bse_4031 crossref_primary_10_1108_IJQRM_01_2024_0013 crossref_primary_10_1016_j_procs_2022_11_131 crossref_primary_10_1080_09537287_2022_2149433 crossref_primary_10_1177_23220937231201041 crossref_primary_10_3389_frai_2022_913168 crossref_primary_10_1108_TQM_06_2024_0224
Cites_doi	10.1080/00207543.2019.1660823 10.3390/app9142934 10.1080/00207543.2016.1223384 10.1080/09537287.2019.1580784 10.1002/sres.2353 10.1108/IJPPM-07-2013-0124 10.1108/TQM-06-2018-0076 10.1080/13645579.2015.1005453 10.1080/14783363.2018.1532789 10.1080/00207543.2011.648278 10.1080/00207543.2019.1641642 10.1108/JSM-01-2019-0039 10.1016/j.jom.2010.06.002 10.1080/00207543.2018.1504248 10.1108/IJOPM-01-2019-0005 10.1080/00207543.2018.1442945 10.1017/CBO9780511816680 10.3390/app10144942 10.1080/21693277.2019.1581674 10.1016/j.ijpe.2019.01.004 10.1108/JMTM-10-2019-0371 10.1108/01443570210414329 10.1080/00207543.2019.1671625 10.1080/14783363.2019.1696184 10.1016/j.ejor.2004.12.005 10.1108/BIJ-04-2020-0158 10.1080/09537287.2017.1325020 10.1016/j.resconrec.2019.104583 10.1016/j.ijpe.2019.107588 10.4324/9781315687803-12 10.1016/j.ijpe.2017.06.014 10.1080/00207543.2018.1444806 10.1080/00207543.2019.1639842 10.1080/00207543.2020.1798035 10.1080/00207543.2019.1612113 10.1188/14.ONF.545-547 10.1080/00207543.2016.1228235 10.1002/bse.2575 10.1016/j.ijpe.2018.08.019 10.1016/j.resconrec.2020.105025 10.1080/00207543.2017.1308576 10.1080/00207543.2020.1743896 10.1108/JMTM-01-2019-0032 10.1080/13645579.2017.1281601 10.1080/14783363.2017.1374833 10.1080/09537287.2020.1784485 10.1504/IJSSCA.2004.005277 10.1108/BIJ-04-2020-0156 10.1080/00207543.2015.1096976 10.1080/00207543.2017.1372647 10.4324/9781315815725 10.1080/00207543.2020.1743892 10.1080/00207543.2014.881577 10.1080/0954412997415 10.1080/21681015.2018.1462863 10.1016/j.jom.2014.03.004 10.1177/1525822X05279903 10.1108/QMR-06-2016-0053 10.1016/j.arcontrol.2010.02.008 10.1016/j.procir.2016.05.102 10.1080/09537287.2019.1612111 10.1080/13645579.2016.1195588 10.1108/JMTM-02-2018-0057 10.1007/s12063-010-0037-z 10.1186/s12874-018-0594-7 10.1080/00207543.2020.1743893 10.1080/00207543.2019.1672902 10.1080/00207543.2020.1821119 10.1080/00207543.2018.1512764 10.1007/s12599-014-0334-4 10.1016/j.ijpe.2019.06.023 10.1080/09537287.2020.1823024 10.1590/0103-6513.20180061 10.7551/mitpress/8585.001.0001 10.1080/00207543.2020.1832274 10.1080/14783363.2018.1486544 10.1016/j.compind.2020.103301 10.1007/s11740-017-0749-0 10.2307/255141 10.1108/JMTM-12-2018-0446 10.1080/09537287.2018.1424960 10.1080/00207543.2019.1630772 10.1080/00207543.2017.1403664 10.1108/JOSM-03-2018-0082 10.1016/j.ijpe.2019.107546 10.1080/00207543.2019.1598599 10.1080/00207543.2017.1391420 10.1109/MIE.2014.2312079 10.1080/00207543.2019.1566667 10.1016/j.jmsy.2017.07.007 10.1080/10429247.2003.11415211 10.1080/00207543.2017.1351644 10.2307/30036550 10.1108/JMTM-10-2018-0361 10.1080/09537287.2018.1503355
ContentType	Journal Article
Copyright	2021 Informa UK Limited, trading as Taylor & Francis Group 2021 2021 Informa UK Limited, trading as Taylor & Francis Group
Copyright_xml	– notice: 2021 Informa UK Limited, trading as Taylor & Francis Group 2021 – notice: 2021 Informa UK Limited, trading as Taylor & Francis Group
DBID	AAYXX CITATION 7SC 8FD F28 FR3 JQ2 L7M L~C L~D
DOI	10.1080/00207543.2021.1905903
DatabaseName	CrossRef Computer and Information Systems Abstracts Technology Research Database ANTE: Abstracts in New Technology & Engineering Engineering Research Database ProQuest Computer Science Collection Advanced Technologies Database with Aerospace Computer and Information Systems Abstracts Academic Computer and Information Systems Abstracts Professional
DatabaseTitle	CrossRef Technology Research Database Computer and Information Systems Abstracts – Academic ProQuest Computer Science Collection Computer and Information Systems Abstracts Engineering Research Database Advanced Technologies Database with Aerospace ANTE: Abstracts in New Technology & Engineering Computer and Information Systems Abstracts Professional
DatabaseTitleList	Technology Research Database
DeliveryMethod	fulltext_linktorsrc
Discipline	Engineering
EISSN	1366-588X
EndPage	2917
ExternalDocumentID	10_1080_00207543_2021_1905903 1905903
Genre	Research Article
GroupedDBID	-~X .7F .QJ 0BK 0R~ 29J 2DF 30N 4.4 5GY 5VS 8VB A8Z AAENE AAGDL AAHIA AAJMT AALDU AAMIU AAPUL AAQRR ABCCY ABFIM ABHAV ABJNI ABLIJ ABPAQ ABPEM ABTAI ABXUL ABXYU ACGEJ ACGFO ACGFS ACGOD ACIWK ACNCT ACTIO ADCVX ADGTB ADXPE AEGXH AEISY AEMOZ AENEX AEOZL AEPSL AEYOC AFKVX AFRVT AGDLA AGMYJ AHDZW AHQJS AIAGR AIJEM AIYEW AJWEG AKBVH AKOOK AKVCP ALMA_UNASSIGNED_HOLDINGS ALQZU AQRUH AQTUD AVBZW AWYRJ BLEHA CCCUG CE4 CS3 DGEBU DKSSO DU5 EBD EBE EBO EBR EBS EBU EMK EPL ESTFP E~A E~B GTTXZ H13 HF~ HZ~ H~9 H~P I-F IPNFZ J.P K1G KYCEM LJTGL M4Z ML~ NA5 NX~ O9- P2P PQQKQ QWB RIG RNANH ROSJB RTWRZ S-T SNACF TASJS TBQAZ TDBHL TEN TFL TFT TFW TH9 TN5 TNC TTHFI TUROJ TWF UT5 UU3 ZGOLN ZL0 ~S~ AAYXX CITATION 7SC 8FD F28 FR3 JQ2 L7M L~C L~D
ID	FETCH-LOGICAL-c363t-e263c9cd5b8300a91d1fe157678c0b49ee0d8981a627b4b66d891773003399f93
IEDL.DBID	TFW
ISICitedReferencesCount	56
ISICitedReferencesURI	http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=000636885100001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D
ISSN	0020-7543
IngestDate	Wed Aug 13 06:59:26 EDT 2025 Tue Nov 18 21:47:19 EST 2025 Sat Nov 29 08:02:10 EST 2025 Mon Oct 20 23:47:04 EDT 2025
IsPeerReviewed	true
IsScholarly	true
Issue	9
Language	English
LinkModel	DirectLink
MergedId	FETCHMERGED-LOGICAL-c363t-e263c9cd5b8300a91d1fe157678c0b49ee0d8981a627b4b66d891773003399f93
Notes	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 14
PQID	2661735183
PQPubID	30924
PageCount	17
ParticipantIDs	crossref_citationtrail_10_1080_00207543_2021_1905903 crossref_primary_10_1080_00207543_2021_1905903 informaworld_taylorfrancis_310_1080_00207543_2021_1905903 proquest_journals_2661735183
PublicationCentury	2000
PublicationDate	2022-05-03
PublicationDateYYYYMMDD	2022-05-03
PublicationDate_xml	– month: 05 year: 2022 text: 2022-05-03 day: 03
PublicationDecade	2020
PublicationPlace	London
PublicationPlace_xml	– name: London
PublicationTitle	International journal of production research
PublicationYear	2022
Publisher	Taylor & Francis Taylor & Francis LLC
Publisher_xml	– name: Taylor & Francis – name: Taylor & Francis LLC
References	e_1_3_2_28_1 e_1_3_2_20_1 e_1_3_2_66_1 e_1_3_2_43_1 e_1_3_2_85_1 e_1_3_2_24_1 e_1_3_2_47_1 e_1_3_2_89_1 Okros A. (e_1_3_2_80_1) 2019 e_1_3_2_100_1 e_1_3_2_62_1 e_1_3_2_104_1 e_1_3_2_81_1 Soto F. (e_1_3_2_97_1) 2017 e_1_3_2_108_1 Bigelow M. (e_1_3_2_13_1) 2002; 35 e_1_3_2_16_1 e_1_3_2_7_1 Skyttner L. (e_1_3_2_95_1) 2005 Bettiol M. (e_1_3_2_11_1) 2020 e_1_3_2_31_1 e_1_3_2_54_1 e_1_3_2_77_1 Spear S. (e_1_3_2_98_1) 2008 e_1_3_2_12_1 e_1_3_2_35_1 e_1_3_2_58_1 e_1_3_2_96_1 e_1_3_2_3_1 e_1_3_2_92_1 Gazendam H. (e_1_3_2_42_1) 1998 e_1_3_2_116_1 e_1_3_2_50_1 Corbin J. (e_1_3_2_26_1) 2008 e_1_3_2_112_1 Von Bertalanffy L. (e_1_3_2_115_1) 1993 e_1_3_2_29_1 e_1_3_2_21_1 e_1_3_2_44_1 e_1_3_2_63_1 e_1_3_2_86_1 e_1_3_2_25_1 e_1_3_2_48_1 e_1_3_2_67_1 Miles M. (e_1_3_2_74_1) 1994 e_1_3_2_40_1 e_1_3_2_103_1 e_1_3_2_107_1 e_1_3_2_2_1 Found P. (e_1_3_2_39_1) 2017 e_1_3_2_55_1 e_1_3_2_32_1 e_1_3_2_6_1 Pérez-Lara M. (e_1_3_2_82_1) 2018 e_1_3_2_59_1 Tortorella G. (e_1_3_2_106_1) 2019 e_1_3_2_36_1 e_1_3_2_78_1 e_1_3_2_93_1 e_1_3_2_51_1 Fok-Yew O. (e_1_3_2_37_1) 2014; 3 e_1_3_2_111_1 Hammond D. (e_1_3_2_52_1) 2010 e_1_3_2_119_1 e_1_3_2_49_1 e_1_3_2_41_1 e_1_3_2_87_1 e_1_3_2_22_1 e_1_3_2_64_1 e_1_3_2_45_1 Miandar T. (e_1_3_2_73_1) 2020 Treacy M. (e_1_3_2_113_1) 1995 e_1_3_2_68_1 e_1_3_2_83_1 e_1_3_2_121_1 e_1_3_2_60_1 Theadore J. (e_1_3_2_102_1) 2010; 32 e_1_3_2_9_1 e_1_3_2_18_1 e_1_3_2_10_1 e_1_3_2_33_1 e_1_3_2_75_1 e_1_3_2_5_1 e_1_3_2_14_1 e_1_3_2_56_1 e_1_3_2_79_1 e_1_3_2_114_1 e_1_3_2_94_1 e_1_3_2_110_1 e_1_3_2_71_1 e_1_3_2_90_1 e_1_3_2_118_1 e_1_3_2_27_1 Spear S. (e_1_3_2_99_1) 2010 Luhmann N. (e_1_3_2_70_1) 2013 e_1_3_2_65_1 e_1_3_2_88_1 e_1_3_2_23_1 e_1_3_2_46_1 e_1_3_2_69_1 e_1_3_2_101_1 e_1_3_2_61_1 e_1_3_2_84_1 e_1_3_2_105_1 e_1_3_2_120_1 e_1_3_2_109_1 e_1_3_2_38_1 e_1_3_2_8_1 e_1_3_2_19_1 e_1_3_2_30_1 e_1_3_2_76_1 e_1_3_2_53_1 e_1_3_2_34_1 e_1_3_2_4_1 Buer S. (e_1_3_2_17_1) 2020 e_1_3_2_15_1 e_1_3_2_57_1 Schonberger R. (e_1_3_2_91_1) 2015 e_1_3_2_72_1 e_1_3_2_117_1
References_xml	– ident: e_1_3_2_100_1 doi: 10.1080/00207543.2019.1660823 – ident: e_1_3_2_43_1 doi: 10.3390/app9142934 – ident: e_1_3_2_61_1 doi: 10.1080/00207543.2016.1223384 – ident: e_1_3_2_47_1 doi: 10.1080/09537287.2019.1580784 – ident: e_1_3_2_22_1 doi: 10.1002/sres.2353 – volume-title: In Proceedings of the Computational and Mathematical Organization Theory Workshop (Vol. 18) year: 1998 ident: e_1_3_2_42_1 – ident: e_1_3_2_72_1 doi: 10.1108/IJPPM-07-2013-0124 – ident: e_1_3_2_103_1 doi: 10.1108/TQM-06-2018-0076 – ident: e_1_3_2_41_1 doi: 10.1080/13645579.2015.1005453 – ident: e_1_3_2_108_1 doi: 10.1080/14783363.2018.1532789 – ident: e_1_3_2_9_1 doi: 10.1080/00207543.2011.648278 – ident: e_1_3_2_51_1 doi: 10.1080/00207543.2019.1641642 – ident: e_1_3_2_63_1 doi: 10.1108/JSM-01-2019-0039 – ident: e_1_3_2_6_1 doi: 10.1016/j.jom.2010.06.002 – ident: e_1_3_2_87_1 doi: 10.1080/00207543.2018.1504248 – ident: e_1_3_2_107_1 doi: 10.1108/IJOPM-01-2019-0005 – ident: e_1_3_2_18_1 doi: 10.1080/00207543.2018.1442945 – ident: e_1_3_2_3_1 doi: 10.1017/CBO9780511816680 – ident: e_1_3_2_31_1 doi: 10.3390/app10144942 – ident: e_1_3_2_96_1 doi: 10.1080/21693277.2019.1581674 – ident: e_1_3_2_40_1 doi: 10.1016/j.ijpe.2019.01.004 – ident: e_1_3_2_93_1 – ident: e_1_3_2_101_1 doi: 10.1108/JMTM-10-2019-0371 – ident: e_1_3_2_116_1 doi: 10.1108/01443570210414329 – start-page: 40 year: 2015 ident: e_1_3_2_91_1 article-title: Catching Lean’s Drift: the Essential Message of Time-Based Competition publication-title: APICS Magazine – ident: e_1_3_2_60_1 doi: 10.1080/00207543.2019.1671625 – ident: e_1_3_2_110_1 doi: 10.1080/14783363.2019.1696184 – volume-title: Harnessing the Potential of Digital Post-Millennials in the Future Workplace year: 2019 ident: e_1_3_2_80_1 – ident: e_1_3_2_2_1 doi: 10.1016/j.ejor.2004.12.005 – ident: e_1_3_2_8_1 doi: 10.1108/BIJ-04-2020-0158 – ident: e_1_3_2_45_1 doi: 10.1080/09537287.2017.1325020 – ident: e_1_3_2_30_1 doi: 10.1016/j.resconrec.2019.104583 – year: 2020 ident: e_1_3_2_17_1 article-title: The Complementary Effect of Lean Manufacturing and Digitalisation on Operational Performance publication-title: International Journal of Production Research – ident: e_1_3_2_117_1 doi: 10.1016/j.ijpe.2019.107588 – volume-title: Chasing the Rabbit: How Market Leaders Outdistance the Competition and How Great Companies Can Catch Up and Win, Foreword by Clay Christensen year: 2008 ident: e_1_3_2_98_1 – volume-title: Knowledge Management and Industry 4.0. Knowledge Management and Organizational Learning, vol 9 year: 2020 ident: e_1_3_2_11_1 – start-page: 234 volume-title: The Routledge Companion to Production and Operations Management year: 2017 ident: e_1_3_2_39_1 doi: 10.4324/9781315687803-12 – ident: e_1_3_2_84_1 doi: 10.1016/j.ijpe.2017.06.014 – ident: e_1_3_2_118_1 doi: 10.1080/00207543.2018.1444806 – ident: e_1_3_2_46_1 doi: 10.1080/00207543.2019.1639842 – ident: e_1_3_2_56_1 doi: 10.1080/00207543.2020.1798035 – ident: e_1_3_2_88_1 doi: 10.1080/00207543.2019.1612113 – ident: e_1_3_2_20_1 doi: 10.1188/14.ONF.545-547 – ident: e_1_3_2_67_1 doi: 10.1080/00207543.2016.1228235 – start-page: 1 year: 2018 ident: e_1_3_2_82_1 article-title: Vertical and Horizontal Integration Systems in Industry 4.0 publication-title: Wireless Networks – ident: e_1_3_2_76_1 doi: 10.1002/bse.2575 – ident: e_1_3_2_28_1 doi: 10.1016/j.ijpe.2018.08.019 – ident: e_1_3_2_71_1 doi: 10.1016/j.resconrec.2020.105025 – ident: e_1_3_2_68_1 doi: 10.1080/00207543.2017.1308576 – ident: e_1_3_2_78_1 doi: 10.1080/00207543.2020.1743896 – ident: e_1_3_2_111_1 doi: 10.1108/JMTM-01-2019-0032 – ident: e_1_3_2_49_1 doi: 10.1080/13645579.2017.1281601 – ident: e_1_3_2_21_1 doi: 10.1080/14783363.2017.1374833 – ident: e_1_3_2_23_1 doi: 10.1080/09537287.2020.1784485 – ident: e_1_3_2_7_1 doi: 10.1504/IJSSCA.2004.005277 – volume-title: Basics of Qualitative Research year: 2008 ident: e_1_3_2_26_1 – ident: e_1_3_2_120_1 doi: 10.1108/BIJ-04-2020-0156 – ident: e_1_3_2_77_1 doi: 10.1080/00207543.2015.1096976 – ident: e_1_3_2_75_1 doi: 10.1080/00207543.2017.1372647 – ident: e_1_3_2_79_1 doi: 10.4324/9781315815725 – ident: e_1_3_2_54_1 doi: 10.1080/00207543.2020.1743892 – ident: e_1_3_2_105_1 doi: 10.1080/00207543.2014.881577 – ident: e_1_3_2_27_1 doi: 10.1080/0954412997415 – volume-title: The High-Velocity Edge: how Market Leaders Leverage Operational Excellence to Beat the Competition year: 2010 ident: e_1_3_2_99_1 – ident: e_1_3_2_36_1 doi: 10.1080/21681015.2018.1462863 – ident: e_1_3_2_59_1 doi: 10.1016/j.jom.2014.03.004 – ident: e_1_3_2_48_1 doi: 10.1177/1525822X05279903 – ident: e_1_3_2_15_1 doi: 10.1108/QMR-06-2016-0053 – ident: e_1_3_2_35_1 – ident: e_1_3_2_121_1 doi: 10.1016/j.arcontrol.2010.02.008 – ident: e_1_3_2_53_1 doi: 10.1016/j.procir.2016.05.102 – volume-title: Qualitative Data Analysis: An Expanded Sourcebook year: 1994 ident: e_1_3_2_74_1 – ident: e_1_3_2_92_1 doi: 10.1080/09537287.2019.1612111 – ident: e_1_3_2_16_1 doi: 10.1080/13645579.2016.1195588 – ident: e_1_3_2_44_1 doi: 10.1108/JMTM-02-2018-0057 – ident: e_1_3_2_4_1 doi: 10.1007/s12063-010-0037-z – ident: e_1_3_2_114_1 doi: 10.1186/s12874-018-0594-7 – ident: e_1_3_2_109_1 doi: 10.1080/00207543.2020.1743893 – ident: e_1_3_2_86_1 doi: 10.1080/00207543.2019.1672902 – ident: e_1_3_2_24_1 doi: 10.1080/00207543.2020.1821119 – volume: 35 start-page: 70 issue: 10 year: 2002 ident: e_1_3_2_13_1 article-title: How to Achieve Operational Excellence publication-title: Quality Progress – ident: e_1_3_2_62_1 doi: 10.1080/00207543.2018.1512764 – ident: e_1_3_2_66_1 doi: 10.1007/s12599-014-0334-4 – volume-title: General System Theory: Foundations, Development, Applications year: 1993 ident: e_1_3_2_115_1 – ident: e_1_3_2_112_1 doi: 10.1016/j.ijpe.2019.06.023 – ident: e_1_3_2_10_1 doi: 10.1080/09537287.2020.1823024 – ident: e_1_3_2_69_1 doi: 10.1590/0103-6513.20180061 – ident: e_1_3_2_55_1 doi: 10.7551/mitpress/8585.001.0001 – ident: e_1_3_2_14_1 doi: 10.1080/00207543.2020.1832274 – ident: e_1_3_2_38_1 doi: 10.1080/14783363.2018.1486544 – ident: e_1_3_2_83_1 doi: 10.1016/j.compind.2020.103301 – ident: e_1_3_2_89_1 doi: 10.1007/s11740-017-0749-0 – volume-title: The Science of Synthesis: Exploring the Social Implications of General Systems Theory year: 2010 ident: e_1_3_2_52_1 – ident: e_1_3_2_58_1 doi: 10.2307/255141 – ident: e_1_3_2_94_1 – ident: e_1_3_2_81_1 doi: 10.1108/JMTM-12-2018-0446 – ident: e_1_3_2_34_1 doi: 10.1080/09537287.2018.1424960 – ident: e_1_3_2_57_1 doi: 10.1080/00207543.2019.1630772 – ident: e_1_3_2_119_1 doi: 10.1080/00207543.2017.1403664 – ident: e_1_3_2_29_1 doi: 10.1108/JOSM-03-2018-0082 – ident: e_1_3_2_85_1 doi: 10.1016/j.ijpe.2019.107546 – ident: e_1_3_2_50_1 doi: 10.1080/00207543.2019.1598599 – volume-title: Introduction to Systems Theory year: 2013 ident: e_1_3_2_70_1 – ident: e_1_3_2_65_1 – ident: e_1_3_2_104_1 doi: 10.1080/00207543.2017.1391420 – ident: e_1_3_2_32_1 doi: 10.1109/MIE.2014.2312079 – ident: e_1_3_2_25_1 doi: 10.1080/00207543.2019.1566667 – ident: e_1_3_2_90_1 doi: 10.1016/j.jmsy.2017.07.007 – volume-title: The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market year: 1995 ident: e_1_3_2_113_1 – ident: e_1_3_2_19_1 doi: 10.1080/10429247.2003.11415211 – volume-title: General Systems Theory: Problems, Perspectives, Practice year: 2005 ident: e_1_3_2_95_1 – volume-title: A Better Definition of Operational Excellence year: 2017 ident: e_1_3_2_97_1 – ident: e_1_3_2_64_1 doi: 10.1080/00207543.2017.1351644 – ident: e_1_3_2_33_1 doi: 10.2307/30036550 – year: 2019 ident: e_1_3_2_106_1 article-title: Healthcare 4.0: Trends, Challenges and Research Directions publication-title: Production Planning & Control – volume: 32 start-page: 43 issue: 4 year: 2010 ident: e_1_3_2_102_1 article-title: Critical Success Factors: Pursue Operational Excellence publication-title: Radiology Management – ident: e_1_3_2_5_1 doi: 10.1108/JMTM-10-2018-0361 – volume: 3 start-page: 723 issue: 2 year: 2014 ident: e_1_3_2_37_1 article-title: Management of Change and Operationalexcellence in the Electrical and Electronics Industry publication-title: International Review of Management and Business Research – ident: e_1_3_2_12_1 doi: 10.1080/09537287.2018.1503355 – volume-title: Knowledge Management and Industry 4.0. Knowledge Management and Organizational Learning year: 2020 ident: e_1_3_2_73_1
SSID	ssj0000584
Score	2.5567768
Snippet	Although the term Operational Excellence (OE) has been widely applied over the past few decades, its meaning is still ill-defined. This issue may be especially...
SourceID	proquest crossref informaworld
SourceType	Aggregation Database Enrichment Source Index Database Publisher
StartPage	2901
SubjectTerms	Cyber-physical systems Digital technology Fourth Industrial Revolution General systems theory Industry 4.0 Manufacturing Operational excellence Operations management Partnerships qualitative study System theory Systems theory
Title	What does operational excellence mean in the Fourth Industrial Revolution era?
URI	https://www.tandfonline.com/doi/abs/10.1080/00207543.2021.1905903 https://www.proquest.com/docview/2661735183
Volume	60
WOSCitedRecordID	wos000636885100001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D
hasFullText	1
inHoldings	1
isFullTextHit
isPrint
journalDatabaseRights	– providerCode: PRVAWR databaseName: Taylor & Francis Journals Complete customDbUrl: eissn: 1366-588X dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000584 issn: 0020-7543 databaseCode: TFW dateStart: 19610101 isFulltext: true titleUrlDefault: https://www.tandfonline.com providerName: Taylor & Francis
link	http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3NS8MwFA8yPOjBb3E6JQevHU2TNslJRCweZIhM3a00aYoD7cZah3--L226OUR20GMP76W89_I-wnu_h9AlyYiJFBivkIR5TAfKEzpVHpTXgQVvSXm9G_D5ng8GYjSSD66bsHRtlbaGzhugiNpX28udqrLtiLMT3BDoGIXqLiB9iGihrPE-IfTbqzmMX5a-OBQOh9n3LEk7w_Mbl5XotIJd-sNX1wEo3v2HX99DOy77xNeNueyjDVMcoO1vmISHaGDBvHE2MSWeTM3MvRVi81k_8YOJ4HeTFnhcYEgdcQwcq1e8XACCH83cWTMG6qsj9BTfDm_uPLd0wdM0opVngohqqbNQCer7qQRl5oZAVcKF9hWTxviZkIKkUcAVU1EEX4Rb1HsKuU4u6THqFJPCnCCcc51D_RtokWnGOUlZ5qtMU60VnEBVF7FW2Il2iOR2McZbQhbApY24EiuuxImri_oLsmkDybGOQH7XZFLVbyF5s7gkoWtoe63aE3e7y8QmNZyG4A1P_8D6DG0FdpbCdk_SHupUsw9zjjb1vBqXs4vajr8Ao0nrZw
linkProvider	Taylor & Francis
linkToHtml	http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV07T8MwELZQQQIG3ohCAQ-sqeI4ie0JIURVROmACnSzYscRlSCt2lDx8znn0YcQ6gBjhrOju_O9dPcdQlckJiZUoLxcEN_xtaccriPlQHrtWfCWiOW7AV86rNvl_b5YnIWxbZU2h04KoIjcVtvHbYvRVUucHeEGT-dTSO880gSXFggL-LkegK-1-Pm91uvcGge8RGJ2HUtTTfH8dsySf1pCL_1hrXMX1Nr9j5_fQztlAIpvCo3ZR2smPUDbC7CEh6hr8bxxPDQTPByZcVkuxOYrr_KDluAPE6V4kGKIHnELTsze8HwHCH4y01KhMVBfH6Hn1l3vtu2UexccTUOaOcYLqRY6DhSnrhsJkGdiCCQmjGtX-cIYN-aCkyj0mPJVGMIXYRb4nkK4kwh6jGrpMDUnCCdMJ5ACe5rH2meMRH7sqlhTrRXcQFUd-RW3pS5Bye1ujHdJZtilBbukZZcs2VVHzRnZqEDlWEUgFkUps7wckhS7SyRdQduo5C7LBz6RNq5hNACDePqHoy_RZrv32JGd--7DGdry7GiFbaakDVTLxp_mHG3oaTaYjC9ypf4GoVjvkQ
linkToPdf	http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1LS8QwEA6iInrwLa6umoPXStN0m-QkohbFZRHxdQtNmuKCdpdtXfz5TtrsC5E96LGHScrMZF7MfIPQKUmJiRQoLxck9EIdKI_rRHmQXgcWvCVh1W7A5zbrdPjrq7h33YSFa6u0OXRWA0VUtto-7n6ajTri7AQ3OLqQQnYXkDPwaC1h8T6XIHSOrJI_xi8TY9ziDojZ9yzNaIjnt2Nm3NMMeOkPY115oHjjH_59E6278BNf1PqyhRZMvo3WpkAJd1DHonnjtGcK3OubgSsWYvNV1fhBR_CHSXLczTHEjjiGE8s3PNkAgh_M0KkzBurzXfQUXz9e3nhu64KnaURLzwQR1UKnLcWp7ycCpJkZArxlXPsqFMb4KRecJFHAVKiiCL4Is7D3FIKdTNA9tJj3crOPcMZ0BglwoHmqQ8ZIEqa-SjXVWsENVDVQOGK21A6S3G7GeJdkjFxas0tadknHrgY6G5P1a0yOeQRiWpKyrIohWb25RNI5tM2R2KV73oW0UQ2jLTCHB384-gSt3F_Fsn3buTtEq4Gdq7CdlLSJFsvBpzlCy3pYdovBcaXS388y7kM
openUrl	ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=What+does+operational+excellence+mean+in+the+Fourth+Industrial+Revolution+era%3F&rft.jtitle=International+journal+of+production+research&rft.au=Luz+Tortorella%2C+Guilherme&rft.au=Cauchick-Miguel%2C+Paulo+A.&rft.au=Li%2C+Wen&rft.au=Staines%2C+Jo&rft.date=2022-05-03&rft.issn=0020-7543&rft.eissn=1366-588X&rft.volume=60&rft.issue=9&rft.spage=2901&rft.epage=2917&rft_id=info:doi/10.1080%2F00207543.2021.1905903&rft.externalDBID=n%2Fa&rft.externalDocID=10_1080_00207543_2021_1905903
thumbnail_l	http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0020-7543&client=summon
thumbnail_m	http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0020-7543&client=summon
thumbnail_s	http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0020-7543&client=summon