The intellectual structure of customer experience research in service scholarship: a bibliometric analysis

This study presents a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature. Using the Scopus database, journal articles on customer experience have been extracted and examined to unearth the source knowledge and main themes via...

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Bibliographic Details
Published in:	The Service industries journal Vol. 42; no. 7-8; pp. 514 - 550
Main Authors:	Arici, Hasan Evrim, Köseoglu, Mehmet Ali, Sökmen, Alptekin
Format:	Journal Article
Language:	English
Published:	London Routledge 11.06.2022 Taylor & Francis Ltd
Subjects:	bibliometric analysis Bibliometrics Content analysis Customer experience Customer satisfaction Quality of service service quality service scholarship technology value co-creation Value creation 价值共创客户体验技术文献计量分析服务性奖学金服务质量
ISSN:	0264-2069, 1743-9507
Online Access:	Get full text
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