Kaizen event process quality: towards a phase-based understanding of high-quality group problem-solving

PurposeAs a problem-solving tool, the kaizen event (KE) is underutilised in practice. Assuming this is due to a lack of group process quality during those events, the authors aimed to grasp what is needed during high-quality KE meetings. Guided by the phased approach for structured problem-solving,...

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Bibliographic Details

Published in:	International journal of operations & production management Vol. 41; no. 6; pp. 962 - 990
Main Authors:	Franken, José C.M, van Dun, Desirée H, Wilderom, Celeste P.M
Format:	Journal Article
Language:	English
Published:	Bradford Emerald Publishing Limited 19.08.2021 Emerald Group Publishing Limited
Subjects:	Circular economy Graphs Kaizen Knowledge Meetings Problem solving Quality circles Six Sigma Success factors Total quality Structured problem-solving Group process quality Kaizen event
ISSN:	0144-3577, 1758-6593
Online Access:	Get full text
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