High-performance work practices and hotel employee performance: The mediation of work engagement

► Training, empowerment, and rewards are considered as the indicators of high-performance work practices predicting work engagement. ► Work engagement seems to have a stronger relationship with extra-role customer service than with job performance. ► Work engagement acts as a full mediator of the ef...

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Bibliographic Details
Published in:	International journal of hospitality management Vol. 32; pp. 132 - 140
Main Author:	Karatepe, Osman M.
Format:	Journal Article
Language:	English
Published:	Elsevier Ltd 01.03.2013 Elsevier
Subjects:	Arbeitsleistung Austauschtheorie High-performance work practices Hotel employees Hotellerie Performance outcomes Performance-Management Romania Rumänien Tourismusberufe Work engagement High-performance work practices Hotel employees Work engagement Romania Performance outcomes
ISSN:	0278-4319, 1873-4693
Online Access:	Get full text
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