High-performance work practices and hotel employee performance: The mediation of work engagement

► Training, empowerment, and rewards are considered as the indicators of high-performance work practices predicting work engagement. ► Work engagement seems to have a stronger relationship with extra-role customer service than with job performance. ► Work engagement acts as a full mediator of the ef...

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Vydané v:	International journal of hospitality management Ročník 32; s. 132 - 140
Hlavný autor:	Karatepe, Osman M.
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Elsevier Ltd 01.03.2013 Elsevier
Predmet:	Arbeitsleistung Austauschtheorie High-performance work practices Hotel employees Hotellerie Performance outcomes Performance-Management Romania Rumänien Tourismusberufe Work engagement High-performance work practices Hotel employees Work engagement Romania Performance outcomes
ISSN:	0278-4319, 1873-4693
On-line prístup:	Získať plný text
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