High-performance work practices and hotel employee performance: The mediation of work engagement
► Training, empowerment, and rewards are considered as the indicators of high-performance work practices predicting work engagement. ► Work engagement seems to have a stronger relationship with extra-role customer service than with job performance. ► Work engagement acts as a full mediator of the ef...
Gespeichert in:
| Veröffentlicht in: | International journal of hospitality management Jg. 32; S. 132 - 140 |
|---|---|
| 1. Verfasser: | |
| Format: | Journal Article |
| Sprache: | Englisch |
| Veröffentlicht: |
Elsevier Ltd
01.03.2013
Elsevier |
| Schlagworte: | |
| ISSN: | 0278-4319, 1873-4693 |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| Abstract | ► Training, empowerment, and rewards are considered as the indicators of high-performance work practices predicting work engagement. ► Work engagement seems to have a stronger relationship with extra-role customer service than with job performance. ► Work engagement acts as a full mediator of the effects of high-performance work practices on job performance and extra-role customer service.
This study proposes and tests a research model that investigates whether work engagement functions as a mediator of the effects of high-performance work practices (HPWPs) on job performance and extra-role customer service. These relationships were assessed through LISREL 8.30 using structural equation modeling (SEM). Data were obtained from full-time frontline hotel employees and their managers in the Poiana Brasov region in Romania. The results suggest that work engagement acts as a full mediator of the effects of HPWPs on job performance and extra-role customer service. Specifically, HPWPs, as manifested by frontline employees’ appraisal of training, empowerment, and rewards, enhance work engagement. Such HPWPs in turn trigger job performance and extra-role customer service. Implications of the results are discussed and avenues for future research are offered. |
|---|---|
| AbstractList | ► Training, empowerment, and rewards are considered as the indicators of high-performance work practices predicting work engagement. ► Work engagement seems to have a stronger relationship with extra-role customer service than with job performance. ► Work engagement acts as a full mediator of the effects of high-performance work practices on job performance and extra-role customer service.
This study proposes and tests a research model that investigates whether work engagement functions as a mediator of the effects of high-performance work practices (HPWPs) on job performance and extra-role customer service. These relationships were assessed through LISREL 8.30 using structural equation modeling (SEM). Data were obtained from full-time frontline hotel employees and their managers in the Poiana Brasov region in Romania. The results suggest that work engagement acts as a full mediator of the effects of HPWPs on job performance and extra-role customer service. Specifically, HPWPs, as manifested by frontline employees’ appraisal of training, empowerment, and rewards, enhance work engagement. Such HPWPs in turn trigger job performance and extra-role customer service. Implications of the results are discussed and avenues for future research are offered. |
| Author | Karatepe, Osman M. |
| Author_xml | – sequence: 1 givenname: Osman M. surname: Karatepe fullname: Karatepe, Osman M. email: osman.karatepe@emu.edu.tr organization: Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, Turkish Republic of Northern Cyprus, Via Mersin 10, Turkey |
| BackLink | http://www.econis.eu/PPNSET?PPN=738541575$$DView this record in ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften |
| BookMark | eNp9kMFKw0AQhhepYFt9AS_uCyTOZLPZrXgRUSsUvOh5XTeTZmuTLZug9O1NrYh46Glg-L9h_m_CRm1oibFzhBQBi8tV6ld1k2aAWQoyBRBHbIxaiSQvZmLExpApneQCZyds0nUrAFSQ6zF7nftlnWwoViE2tnXEP0N855toXe8dddy2Ja9DT2tOzWYdtkT8T_qKP9fEGyq97X1oeaj2PLVLu6SG2v6UHVd23dHZz5yyl_u759t5snh6eLy9WSROSNknGkSmtSusgEqXooRZ_jYjlKWEQkksNeaFkyg0oiq0VG8SMqsIC4tWDWsxZRf7u-RC6zuzib6xcWuU0DJHqeSQyPYJF0PXRap-MwhmZ9GszM6i2Vk0IM1gcYD0P8j5_rtrH61fH0avfz4aan94iqZzngZppY_kelMGfwj_AlZhjps |
| CitedBy_id | crossref_primary_10_1016_j_ijhm_2020_102610 crossref_primary_10_1108_IHR_09_2023_0049 crossref_primary_10_1016_j_ijhm_2024_103706 crossref_primary_10_1108_IJCHM_10_2017_0613 crossref_primary_10_1016_j_jhtm_2020_11_007 crossref_primary_10_1177_1938965520910119 crossref_primary_10_3389_fpubh_2022_765197 crossref_primary_10_1016_j_ijhm_2022_103269 crossref_primary_10_3390_buildings12060763 crossref_primary_10_1007_s13132_024_02308_x crossref_primary_10_1016_j_tourman_2018_10_027 crossref_primary_10_1177_14673584211040310 crossref_primary_10_1108_IJCHM_05_2016_0243 crossref_primary_10_1177_0258042X231168005 crossref_primary_10_1108_IJCHM_06_2020_0538 crossref_primary_10_1007_s11628_025_00589_z crossref_primary_10_1108_MD_10_2022_1353 crossref_primary_10_33019_society_v11i2_574 crossref_primary_10_1016_j_jsr_2023_07_002 crossref_primary_10_20867_thm_23_1_6 crossref_primary_10_1108_ER_10_2013_0151 crossref_primary_10_1080_13511610_2025_2539433 crossref_primary_10_3389_fpsyg_2023_1151781 crossref_primary_10_1080_02642069_2018_1520842 crossref_primary_10_1080_23311886_2022_2051790 crossref_primary_10_1007_s10796_021_10154_4 crossref_primary_10_1080_13683500_2021_1974356 crossref_primary_10_1016_j_ijhm_2019_102399 crossref_primary_10_1016_j_ijhm_2024_104010 crossref_primary_10_1108_JOCM_02_2021_0039 crossref_primary_10_1016_j_jhtm_2017_11_002 crossref_primary_10_1108_JIBR_10_2016_0116 crossref_primary_10_1016_j_ijhm_2022_103165 crossref_primary_10_1108_ER_07_2022_0317 crossref_primary_10_33019_society_v11i2_587 crossref_primary_10_3390_ijerph18052386 crossref_primary_10_1080_15332845_2024_2374203 crossref_primary_10_21511_ppm_18_2__2020_33 crossref_primary_10_3390_bs13060483 crossref_primary_10_1108_JABS_03_2022_0107 crossref_primary_10_1108_ER_09_2019_0369 crossref_primary_10_1016_j_actpsy_2025_104875 crossref_primary_10_1108_TQM_10_2023_0316 crossref_primary_10_1002_hrm_22153 crossref_primary_10_1016_j_tmp_2019_05_004 crossref_primary_10_1016_j_tourman_2019_04_013 crossref_primary_10_1016_j_ijhm_2019_03_016 crossref_primary_10_1108_MRR_03_2018_0126 crossref_primary_10_1371_journal_pone_0329070 crossref_primary_10_1108_JFBM_06_2022_0079 crossref_primary_10_1108_ECAM_11_2023_1114 crossref_primary_10_1108_EJIM_11_2020_0448 crossref_primary_10_3390_ijerph181910302 crossref_primary_10_1002_pa_2135 crossref_primary_10_1080_09585192_2018_1505764 crossref_primary_10_1108_PR_09_2016_0239 crossref_primary_10_1177_23220937211043109 crossref_primary_10_1080_09585192_2016_1259645 crossref_primary_10_1108_IJPPM_04_2018_0165 crossref_primary_10_1080_15256480_2016_1226151 crossref_primary_10_1177_23409444231184482 crossref_primary_10_1007_s12144_017_9768_4 crossref_primary_10_3390_su11226191 crossref_primary_10_1016_j_ijhm_2020_102600 crossref_primary_10_1080_15332845_2016_1202061 crossref_primary_10_1016_j_ijhm_2019_03_004 crossref_primary_10_1016_j_tate_2025_105130 crossref_primary_10_1080_15332845_2021_1959803 crossref_primary_10_1080_15332845_2023_2180725 crossref_primary_10_1108_ER_08_2022_0370 crossref_primary_10_1016_j_tmp_2016_07_009 crossref_primary_10_1016_j_tourman_2016_06_009 crossref_primary_10_1080_15332845_2022_2031611 crossref_primary_10_1177_00332941221121564 crossref_primary_10_1016_j_ijhm_2019_102374 crossref_primary_10_25159_2664_3731_9669 crossref_primary_10_1080_15332969_2023_2205797 crossref_primary_10_1177_1523422317742987 crossref_primary_10_1002_bsd2_70036 crossref_primary_10_1108_JHTI_01_2025_0208 crossref_primary_10_1080_14719037_2018_1526314 crossref_primary_10_1186_s40497_018_0142_2 crossref_primary_10_18502_kss_v9i14_16146 crossref_primary_10_1007_s11205_023_03166_x crossref_primary_10_1080_09537287_2022_2083524 crossref_primary_10_1016_j_jbusres_2021_06_009 crossref_primary_10_1080_09585192_2017_1288153 crossref_primary_10_3390_su14127069 crossref_primary_10_1016_j_tmp_2022_101030 crossref_primary_10_1108_IJCHM_09_2016_0516 crossref_primary_10_3233_HSM_201038 crossref_primary_10_1016_j_ijhm_2016_05_006 crossref_primary_10_1016_j_ijhm_2015_05_008 crossref_primary_10_1080_24721735_2019_1596658 crossref_primary_10_1111_1744_7941_70013 crossref_primary_10_1371_journal_pone_0264764 crossref_primary_10_1016_j_jdmm_2018_01_004 crossref_primary_10_1108_EBHRM_04_2021_0070 crossref_primary_10_1108_JSM_11_2015_0360 crossref_primary_10_1080_02642069_2017_1309391 crossref_primary_10_1177_14673584211024710 crossref_primary_10_1177_0972150920915315 crossref_primary_10_1016_j_ijhm_2020_102668 crossref_primary_10_1108_JHTI_05_2024_0418 crossref_primary_10_1177_1558866119849313 crossref_primary_10_1108_MRR_01_2021_0043 crossref_primary_10_1108_MRR_03_2021_0220 crossref_primary_10_1016_j_jhtm_2020_06_002 crossref_primary_10_1080_09585192_2021_1949373 crossref_primary_10_1080_15332845_2017_1340759 crossref_primary_10_21511_kpm_07_1__2023_08 crossref_primary_10_2478_fman_2018_0019 crossref_primary_10_1108_IJM_04_2018_0127 crossref_primary_10_1108_JHTI_12_2023_0906 crossref_primary_10_3233_HSM_211505 crossref_primary_10_3390_su14031377 crossref_primary_10_3389_fpsyg_2022_1067054 crossref_primary_10_1016_j_jdmm_2017_04_007 crossref_primary_10_1177_0972622516688392 crossref_primary_10_15678_IER_2025_1101_08 crossref_primary_10_1016_j_jbusres_2021_12_017 crossref_primary_10_1016_j_heliyon_2024_e27723 crossref_primary_10_1108_IJCHM_10_2015_0539 crossref_primary_10_3390_ijerph18115658 crossref_primary_10_3846_btp_2024_19008 crossref_primary_10_1108_IJCHM_02_2018_0123 crossref_primary_10_1108_IJPPM_09_2023_0492 crossref_primary_10_1002_joe_21682 crossref_primary_10_1108_IJCHM_09_2016_0538 crossref_primary_10_1016_j_infbeh_2017_04_004 crossref_primary_10_1016_j_jhtm_2017_12_004 crossref_primary_10_1108_IJCHM_03_2021_0289 crossref_primary_10_3917_rmi_208_0052 crossref_primary_10_1108_TR_09_2022_0427 crossref_primary_10_3390_su13147800 crossref_primary_10_1016_j_ijhm_2018_05_013 crossref_primary_10_1007_s11135_025_02145_3 crossref_primary_10_1002_joe_22072 crossref_primary_10_1108_JHTI_01_2023_0022 crossref_primary_10_1108_IJM_04_2015_0060 crossref_primary_10_1002_jtr_70020 crossref_primary_10_1108_JHTT_12_2023_0411 crossref_primary_10_1016_j_ijhm_2016_06_010 crossref_primary_10_1108_IJCHM_01_2016_0025 crossref_primary_10_1108_IJCHM_02_2016_0051 crossref_primary_10_1108_IJIS_05_2023_0109 crossref_primary_10_1108_IJBM_10_2012_0096 crossref_primary_10_1016_j_tourman_2016_03_020 crossref_primary_10_1177_08920206211051468 crossref_primary_10_1080_15332845_2020_1702866 crossref_primary_10_1057_s41291_017_0016_4 crossref_primary_10_1080_15332969_2020_1830638 crossref_primary_10_1080_02642069_2022_2147160 crossref_primary_10_1080_15332845_2020_1702869 crossref_primary_10_1177_2322093719844644 crossref_primary_10_3389_fpsyg_2025_1434407 crossref_primary_10_1016_j_jairtraman_2017_02_005 crossref_primary_10_31893_multirev_2025352 crossref_primary_10_1108_BIJ_07_2024_0611 crossref_primary_10_3846_btp_2022_15316 crossref_primary_10_1016_j_jhtm_2022_05_016 crossref_primary_10_1016_j_ijhm_2020_102452 crossref_primary_10_1016_j_jhtm_2020_05_011 crossref_primary_10_1080_15256480_2017_1383963 crossref_primary_10_1111_ijmr_12361 crossref_primary_10_1007_s13132_025_02767_w crossref_primary_10_1108_ICT_10_2021_0075 crossref_primary_10_1016_j_ijhm_2019_04_004 crossref_primary_10_1080_03069885_2018_1544827 crossref_primary_10_1097_JOM_0000000000002854 crossref_primary_10_1108_CMS_11_2017_0328 crossref_primary_10_1016_j_ijhm_2025_104365 crossref_primary_10_1016_j_ssci_2020_105060 crossref_primary_10_1108_CBTH_09_2021_0217 crossref_primary_10_1002_pa_2317 crossref_primary_10_1007_s12144_023_05022_0 crossref_primary_10_1111_joms_12881 crossref_primary_10_2147_JMDH_S326563 crossref_primary_10_1177_22779779231209373 crossref_primary_10_1108_BPMJ_11_2020_0498 crossref_primary_10_1108_IJCHM_03_2024_0384 crossref_primary_10_1080_02642069_2018_1449835 crossref_primary_10_1002_job_2076 crossref_primary_10_1108_IJCTHR_12_2013_0083 crossref_primary_10_1016_j_jairtraman_2014_01_008 crossref_primary_10_1007_s11135_025_02231_6 crossref_primary_10_1108_EJTD_10_2022_0105 crossref_primary_10_3390_su131910809 crossref_primary_10_1057_s41599_025_05069_3 crossref_primary_10_1080_15256480_2022_2114972 crossref_primary_10_3390_su11154092 crossref_primary_10_3390_ijerph192013708 crossref_primary_10_1016_j_ijhm_2016_02_005 crossref_primary_10_1016_j_ijhm_2025_104354 crossref_primary_10_1016_j_jhtm_2024_05_003 crossref_primary_10_1080_15428052_2025_2548432 crossref_primary_10_1080_15332845_2020_1737768 crossref_primary_10_1108_PR_07_2017_0221 crossref_primary_10_1002_mar_21450 crossref_primary_10_1177_0972150919837813 crossref_primary_10_1108_APJBA_10_2022_0429 crossref_primary_10_1177_1467358415613393 crossref_primary_10_1016_j_ijhm_2014_10_008 crossref_primary_10_1016_j_ijhm_2022_103326 crossref_primary_10_1177_2158244020988557 crossref_primary_10_1108_IHR_05_2021_0041 crossref_primary_10_1016_j_ijhm_2024_104066 crossref_primary_10_1016_j_ijhm_2018_02_016 crossref_primary_10_1016_j_ijhm_2022_103211 crossref_primary_10_1111_1744_7941_12429 crossref_primary_10_3390_ijerph18010111 crossref_primary_10_1080_15623599_2021_2006415 crossref_primary_10_1108_EJTD_01_2022_0008 crossref_primary_10_3390_ijerph19031284 crossref_primary_10_1002_job_2056 crossref_primary_10_3390_su15075697 crossref_primary_10_1016_j_ijhm_2018_06_014 crossref_primary_10_1108_IJCHM_12_2020_1440 crossref_primary_10_1108_IJCHM_08_2017_0501 crossref_primary_10_2298_PSI220416004W crossref_primary_10_1186_s40359_025_02537_y crossref_primary_10_1016_j_ijhm_2019_102415 crossref_primary_10_1108_BIJ_08_2017_0215 crossref_primary_10_1080_09669582_2015_1019511 crossref_primary_10_1007_s11628_023_00548_6 crossref_primary_10_1007_s12144_024_06710_1 crossref_primary_10_1108_IJPPM_12_2020_0658 crossref_primary_10_1080_19368623_2014_994154 crossref_primary_10_1108_JHTI_09_2019_0105 crossref_primary_10_2478_zireb_2024_0028 crossref_primary_10_4018_IJISSS_2020070101 crossref_primary_10_1080_1528008X_2022_2052395 crossref_primary_10_1111_apps_12434 crossref_primary_10_3389_fpsyg_2021_732660 crossref_primary_10_1177_0018726720938834 crossref_primary_10_1016_j_ijhm_2020_102818 crossref_primary_10_1108_PR_05_2017_0141 crossref_primary_10_1108_BIJ_07_2024_0565 crossref_primary_10_1002_bse_3296 crossref_primary_10_1108_JIBR_09_2017_0147 crossref_primary_10_1108_AJEMS_07_2022_0306 crossref_primary_10_1108_IJCHM_09_2018_0784 crossref_primary_10_1108_IJCHM_04_2019_0338 crossref_primary_10_1108_JSM_02_2015_0066 crossref_primary_10_3233_HSM_220197 crossref_primary_10_3390_su12229745 crossref_primary_10_1080_02642069_2022_2056163 crossref_primary_10_1111_1744_7941_12141 crossref_primary_10_1016_j_jbusres_2018_12_068 crossref_primary_10_1016_j_ijhm_2018_03_003 crossref_primary_10_1007_s11115_019_00455_3 crossref_primary_10_1108_IJCHM_12_2013_0538 crossref_primary_10_1002_joe_22212 crossref_primary_10_1080_10963758_2018_1480379 crossref_primary_10_1080_15228916_2024_2409029 crossref_primary_10_1016_j_jhtm_2021_09_007 crossref_primary_10_1080_1528008X_2020_1864563 crossref_primary_10_4102_sajhrm_v22i0_2723 crossref_primary_10_1016_j_jhtm_2020_04_010 crossref_primary_10_1016_j_ijhm_2022_103364 crossref_primary_10_1080_23311975_2023_2297808 crossref_primary_10_1111_emre_12153 crossref_primary_10_1016_j_hrmr_2025_101088 crossref_primary_10_1016_j_ijhm_2015_07_001 crossref_primary_10_1080_15256480_2024_2321568 crossref_primary_10_1108_TR_03_2017_0050 crossref_primary_10_1002_jtr_2491 crossref_primary_10_1017_jmo_2020_8 crossref_primary_10_1016_j_hrmr_2016_03_002 crossref_primary_10_1080_15332845_2024_2282206 crossref_primary_10_1108_TR_07_2018_0101 crossref_primary_10_1177_1096348021996800 crossref_primary_10_1016_j_ijhm_2024_103841 crossref_primary_10_1080_09585192_2020_1810737 crossref_primary_10_3390_ijerph19063420 crossref_primary_10_18775_ijied_1849_7551_7020_2015_26_2002 crossref_primary_10_1080_15022250_2025_2499287 crossref_primary_10_1177_09722629211039348 crossref_primary_10_3390_admsci14060129 crossref_primary_10_1108_GKMC_06_2024_0383 crossref_primary_10_3389_fpsyg_2025_1619960 crossref_primary_10_1108_IJOA_05_2022_3267 crossref_primary_10_3390_ijerph18105222 crossref_primary_10_1177_2158244020962779 crossref_primary_10_1108_APJBA_07_2017_0071 crossref_primary_10_1108_JIBR_08_2018_0202 crossref_primary_10_1016_j_ijhm_2024_103731 crossref_primary_10_18026_cbayarsos_1081570 crossref_primary_10_20867_thm_29_2_1 crossref_primary_10_1108_IJCHM_05_2018_0365 crossref_primary_10_1016_j_ijhm_2016_04_010 crossref_primary_10_1177_0734371X18773492 crossref_primary_10_1007_s12144_021_02244_y crossref_primary_10_1108_IJCHM_10_2019_0864 crossref_primary_10_1093_jcr_ucab034 crossref_primary_10_1177_03063070221141201 crossref_primary_10_1016_j_ijhm_2013_03_001 crossref_primary_10_1108_JARHE_02_2021_0056 crossref_primary_10_1080_02642069_2023_2240721 |
| Cites_doi | 10.1016/j.ijhm.2007.08.009 10.1108/13620430810870476 10.1108/09564230010310295 10.1080/02678370802393649 10.1177/1096348007309567 10.1016/j.ijhm.2005.04.001 10.1177/1096348009338530 10.1037/0022-3514.51.6.1173 10.1016/j.ijhm.2011.10.007 10.1177/0018726705055032 10.1108/09596110810899086 10.1016/j.ijhm.2008.08.003 10.1080/08853134.2003.10748991 10.1016/j.jretai.2005.03.004 10.1016/S0022-4359(97)90014-2 10.1177/002224378101800104 10.1111/j.1748-8583.2005.tb00154.x 10.1108/02683940610690169 10.1037/a0017595 10.1111/j.0011-7315.2004.02513.x 10.1037/0021-9010.88.1.160 10.1108/09596110410559113 10.1016/j.ijhm.2010.03.007 10.1016/S0148-2963(02)00483-6 10.1016/j.ijhm.2009.02.003 10.1177/1938965510362871 10.1016/j.ijhm.2009.03.003 10.1037/0021-9010.88.5.879 10.1037/0033-2909.103.3.411 10.1177/0092070303031003005 10.1108/09604521111100261 10.1177/0149206305279602 10.1037/0021-9010.92.4.1069 10.1080/09652540802480944 10.1177/002224299806200206 10.1080/19368623.2011.577688 10.1057/palgrave.jibs.8490398 10.1016/j.ijhm.2011.07.006 10.1023/A:1015630930326 10.1177/0963721411414534 10.1016/j.ijhm.2006.05.006 10.1080/13594320701743616 10.2307/256741 10.1111/j.1744-6570.2010.01203.x 10.1111/j.1744-6570.2006.00045.x 10.1177/0013164405282471 10.1108/16605371011083530 10.1016/j.jvb.2004.01.001 10.1016/j.ijhm.2011.04.007 10.2307/257025 10.1108/02652320610659021 |
| ContentType | Journal Article |
| Copyright | 2012 Elsevier Ltd |
| Copyright_xml | – notice: 2012 Elsevier Ltd |
| DBID | AAYXX CITATION OQ6 |
| DOI | 10.1016/j.ijhm.2012.05.003 |
| DatabaseName | CrossRef ECONIS |
| DatabaseTitle | CrossRef |
| DatabaseTitleList | |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Economics |
| EISSN | 1873-4693 |
| EndPage | 140 |
| ExternalDocumentID | 738541575 10_1016_j_ijhm_2012_05_003 S0278431912000643 |
| GroupedDBID | --K --M .~1 0R~ 13V 1B1 1RT 1~. 1~5 29J 4.4 457 4G. 5GY 5VS 7-5 71M 8P~ 9JO AABNK AACTN AAEDT AAEDW AAIAV AAIKJ AAKOC AALRI AAOAW AAQFI AAQXK AAXUO AAYOK ABFSI ABIVO ABJNI ABKBG ABMAC ABMVD ABXDB ABYKQ ACDAQ ACGFS ACHQT ACHRH ACNTT ACRLP ADBBV ADEZE ADHUB ADMUD AEBSH AEKER AFKWA AFTJW AGHFR AGJBL AGUBO AGUMN AGYEJ AHHHB AI. AIEXJ AIKHN AITUG AJBFU AJOXV ALEQD ALMA_UNASSIGNED_HOLDINGS AMFUW AMRAJ ASPBG AVWKF AXJTR AZFZN BKOJK BLXMC BNSAS C2- CS3 DU5 E.L EBS EFJIC EFLBG EJD EO8 EO9 EP2 EP3 FDB FEDTE FGOYB FIRID FNPLU FYGXN G-2 G-Q GBLVA HLX HVGLF HZ~ IHE J1W KOM LG8 M41 MO0 N9A O-L O9- OAUVE OZT P-8 P-9 P2P PC. Q38 R2- RIG ROL RPZ SBM SDF SDG SDP SES SEW SPCBC SSB SSL SSZ T5K TN5 UHS VH1 WH7 WUQ YK3 YK4 ~G- 9DU AATTM AAXKI AAYWO AAYXX ABWVN ACLOT ACRPL ACVFH ADCNI ADNMO AEIPS AEUPX AFJKZ AFPUW AGQPQ AIGII AIIUN AKBMS AKRWK AKYEP ANKPU APXCP CITATION EFKBS ~HD OQ6 |
| ID | FETCH-LOGICAL-c355t-803288c6a30f8d3d094b9e15d506751d8146c51381176857b502a7e16a1a71383 |
| ISICitedReferencesCount | 329 |
| ISICitedReferencesURI | http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=000313997800015&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| ISSN | 0278-4319 |
| IngestDate | Sat Mar 08 16:21:47 EST 2025 Tue Nov 18 22:32:30 EST 2025 Sat Nov 29 07:22:34 EST 2025 Fri Feb 23 02:29:26 EST 2024 |
| IsPeerReviewed | true |
| IsScholarly | true |
| Keywords | High-performance work practices Hotel employees Work engagement Romania Performance outcomes |
| Language | English |
| LinkModel | OpenURL |
| MergedId | FETCHMERGED-LOGICAL-c355t-803288c6a30f8d3d094b9e15d506751d8146c51381176857b502a7e16a1a71383 |
| PageCount | 9 |
| ParticipantIDs | econis_primary_738541575 crossref_primary_10_1016_j_ijhm_2012_05_003 crossref_citationtrail_10_1016_j_ijhm_2012_05_003 elsevier_sciencedirect_doi_10_1016_j_ijhm_2012_05_003 |
| PublicationCentury | 2000 |
| PublicationDate | 2013-03-01 |
| PublicationDateYYYYMMDD | 2013-03-01 |
| PublicationDate_xml | – month: 03 year: 2013 text: 2013-03-01 day: 01 |
| PublicationDecade | 2010 |
| PublicationTitle | International journal of hospitality management |
| PublicationYear | 2013 |
| Publisher | Elsevier Ltd Elsevier |
| Publisher_xml | – name: Elsevier Ltd – name: Elsevier |
| References | Huselid (bib0175) 1995; 38 Bakker, Demerouti (bib0030) 2008; 13 Joreskog, Sorbom (bib0190) 1996 Cropanzano, Rupp, Byrne (bib0120) 2003; 88 Kim, Tavitiyaman, Kim (bib0215) 2009; 33 Schaufeli, Bakker, Salanova (bib0260) 2006; 66 Christian, Garza, Slaughter (bib0100) 2011; 64 Kusluvan, Kusluvan, Ilhan, Buyruk (bib0220) 2010; 51 Chen, Aryee, Lee (bib0075) 2005; 66 Parameswaran, Yaprak (bib0240) 1987; 18 Hair, Black, Babin, Anderson (bib0150) 2010 Bakker (bib0025) 2011; 20 Ciulu, Dragan (bib0105) 2011; 11 Babakus, Yavas, Karatepe, Avci (bib0015) 2003; 31 Chiang, Birtch (bib0090) 2011; 30 Forrester (bib0135) 2000; 14 Takeuchi, Lepak, Wang, Takeuchi (bib0275) 2007; 92 Boselie, Dietz, Boon (bib0060) 2005; 15 Boles, Wood, Johnson (bib0055) 2003; 28 Schaufeli, Salanova, Gonzáles-Romá, Bakker (bib0265) 2002; 3 Bakker, Schaufeli, Leiter, Taris (bib0035) 2008; 22 De Jong, De Ruyter (bib0125) 2004; 35 Carmen (bib0070) 2011; 13 Henry, Butcher, Browne, Hinds, Jayawardena (bib0165) 2004; 16 Huselid, Jackson, Schuler (bib0180) 1997; 40 Karatepe, Olugbade (bib0200) 2009; 28 Karatepe, Tekinkus (bib0205) 2006; 24 Babin, Boles (bib0020) 1998; 62 Chiang, Birtch (bib0085) 2008; 27 Wall, Wood (bib0285) 2005; 58 Guchait, Kim, Namasivayam (bib0145) 2012; 31 Fornell, Larcker (bib0140) 1981; 18 Baron, Kenny (bib0040) 1986; 51 Line, Runyan (bib0300) 2012; 31 Chi, Gursoy (bib0080) 2009; 28 Pfeffer (bib0245) 1994 Karatepe (bib0195) 2011; 20 Saks (bib0255) 2006; 21 Halbesleben, Harvey, Bolino (bib0155) 2009; 94 Moliner, Martínez-Tur, Romos, Cropanzano (bib0230) 2008; 17 Slåtten, Mehmetoglu (bib0270) 2011; 21 Wang, Netemeyer (bib0290) 2004; 57 Combs, Liu, Hall, Ketchen (bib0110) 2006; 59 Karatepe, Uludag (bib0210) 2007; 26 Yavas, Karatepe, Babakus (bib0295) 2010; 65 Tang, Tang (bib0305) 2012; 31 Murphy, Murrmann (bib0235) 2009; 28 Ashill, Rod, Carruthers (bib0010) 2008; 16 DiPietro, Pizam (bib0130) 2008; 32 Boshoff, Allen (bib0065) 2000; 11 Podsakoff, MacKenzie, Lee, Podsakoff (bib0250) 2003; 88 Bettencourt, Brown (bib0045) 1997; 73 Hughes, Rog (bib0170) 2008; 20 Bettencourt, Brown, MacKenzie (bib0050) 2005; 81 Cho, Woods, (Shawn) Jang, Erdem (bib0095) 2006; 25 Hayes (bib0160) 1994; 27 Ineson, Berechet (bib0185) 2011; 10 Anderson, Gerbing (bib0005) 1988; 103 Cropanzano, Mitchell (bib0115) 2005; 31 Combs (10.1016/j.ijhm.2012.05.003_bib0110) 2006; 59 Murphy (10.1016/j.ijhm.2012.05.003_bib0235) 2009; 28 Kusluvan (10.1016/j.ijhm.2012.05.003_bib0220) 2010; 51 Moliner (10.1016/j.ijhm.2012.05.003_bib0230) 2008; 17 Tang (10.1016/j.ijhm.2012.05.003_bib0305) 2012; 31 Babin (10.1016/j.ijhm.2012.05.003_bib0020) 1998; 62 Forrester (10.1016/j.ijhm.2012.05.003_bib0135) 2000; 14 Kim (10.1016/j.ijhm.2012.05.003_bib0215) 2009; 33 Christian (10.1016/j.ijhm.2012.05.003_bib0100) 2011; 64 Karatepe (10.1016/j.ijhm.2012.05.003_bib0200) 2009; 28 Bakker (10.1016/j.ijhm.2012.05.003_bib0030) 2008; 13 Carmen (10.1016/j.ijhm.2012.05.003_bib0070) 2011; 13 DiPietro (10.1016/j.ijhm.2012.05.003_bib0130) 2008; 32 Halbesleben (10.1016/j.ijhm.2012.05.003_bib0155) 2009; 94 Boselie (10.1016/j.ijhm.2012.05.003_bib0060) 2005; 15 Baron (10.1016/j.ijhm.2012.05.003_bib0040) 1986; 51 Chiang (10.1016/j.ijhm.2012.05.003_bib0090) 2011; 30 Karatepe (10.1016/j.ijhm.2012.05.003_bib0195) 2011; 20 Joreskog (10.1016/j.ijhm.2012.05.003_bib0190) 1996 Anderson (10.1016/j.ijhm.2012.05.003_bib0005) 1988; 103 Karatepe (10.1016/j.ijhm.2012.05.003_bib0205) 2006; 24 Fornell (10.1016/j.ijhm.2012.05.003_bib0140) 1981; 18 Bakker (10.1016/j.ijhm.2012.05.003_bib0035) 2008; 22 Cropanzano (10.1016/j.ijhm.2012.05.003_bib0115) 2005; 31 Babakus (10.1016/j.ijhm.2012.05.003_bib0015) 2003; 31 Ashill (10.1016/j.ijhm.2012.05.003_bib0010) 2008; 16 Wang (10.1016/j.ijhm.2012.05.003_bib0290) 2004; 57 Chiang (10.1016/j.ijhm.2012.05.003_bib0085) 2008; 27 Chen (10.1016/j.ijhm.2012.05.003_bib0075) 2005; 66 Bettencourt (10.1016/j.ijhm.2012.05.003_bib0045) 1997; 73 Ciulu (10.1016/j.ijhm.2012.05.003_bib0105) 2011; 11 Hayes (10.1016/j.ijhm.2012.05.003_bib0160) 1994; 27 Wall (10.1016/j.ijhm.2012.05.003_bib0285) 2005; 58 De Jong (10.1016/j.ijhm.2012.05.003_bib0125) 2004; 35 Saks (10.1016/j.ijhm.2012.05.003_bib0255) 2006; 21 Line (10.1016/j.ijhm.2012.05.003_bib0300) 2012; 31 Schaufeli (10.1016/j.ijhm.2012.05.003_bib0260) 2006; 66 Takeuchi (10.1016/j.ijhm.2012.05.003_bib0275) 2007; 92 Hair (10.1016/j.ijhm.2012.05.003_bib0150) 2010 Karatepe (10.1016/j.ijhm.2012.05.003_bib0210) 2007; 26 Pfeffer (10.1016/j.ijhm.2012.05.003_bib0245) 1994 Cropanzano (10.1016/j.ijhm.2012.05.003_bib0120) 2003; 88 Slåtten (10.1016/j.ijhm.2012.05.003_bib0270) 2011; 21 Podsakoff (10.1016/j.ijhm.2012.05.003_bib0250) 2003; 88 Huselid (10.1016/j.ijhm.2012.05.003_bib0180) 1997; 40 Yavas (10.1016/j.ijhm.2012.05.003_bib0295) 2010; 65 Hughes (10.1016/j.ijhm.2012.05.003_bib0170) 2008; 20 Boles (10.1016/j.ijhm.2012.05.003_bib0055) 2003; 28 Guchait (10.1016/j.ijhm.2012.05.003_bib0145) 2012; 31 Chi (10.1016/j.ijhm.2012.05.003_bib0080) 2009; 28 Cho (10.1016/j.ijhm.2012.05.003_bib0095) 2006; 25 Bakker (10.1016/j.ijhm.2012.05.003_bib0025) 2011; 20 Schaufeli (10.1016/j.ijhm.2012.05.003_bib0265) 2002; 3 Boshoff (10.1016/j.ijhm.2012.05.003_bib0065) 2000; 11 Ineson (10.1016/j.ijhm.2012.05.003_bib0185) 2011; 10 Bettencourt (10.1016/j.ijhm.2012.05.003_bib0050) 2005; 81 Henry (10.1016/j.ijhm.2012.05.003_bib0165) 2004; 16 Parameswaran (10.1016/j.ijhm.2012.05.003_bib0240) 1987; 18 Huselid (10.1016/j.ijhm.2012.05.003_bib0175) 1995; 38 |
| References_xml | – volume: 59 start-page: 501 year: 2006 end-page: 528 ident: bib0110 article-title: How much do high-performance work practices matter? A meta-analysis of their effects on organizational performance publication-title: Personnel Psychology – year: 1996 ident: bib0190 article-title: LISREL 8: User's Reference Guide – volume: 64 start-page: 89 year: 2011 end-page: 136 ident: bib0100 article-title: Work engagement: a quantitative review and test of its relations with task and contextual performance publication-title: Personnel Psychology – volume: 32 start-page: 22 year: 2008 end-page: 39 ident: bib0130 article-title: Employee alienation in the quick service restaurant industry publication-title: Journal of Hospitality and Tourism Research – volume: 31 start-page: 477 year: 2012 end-page: 488 ident: bib0300 article-title: Hospitality marketing research: recent trends and future directions publication-title: International Journal of Hospitality Management – volume: 30 start-page: 3 year: 2011 end-page: 9 ident: bib0090 article-title: Reward climate and its impact on service quality orientation and employee attitudes publication-title: International Journal of Hospitality Management – volume: 28 start-page: 547 year: 2009 end-page: 555 ident: bib0235 article-title: The research design used to develop a high performance management system construct for US restaurant managers publication-title: International Journal of Hospitality Management – volume: 11 start-page: 63 year: 2000 end-page: 90 ident: bib0065 article-title: The influence of selected antecedents on frontline staff's perceptions of service recovery performance publication-title: International Journal of Service Industry Management – volume: 62 start-page: 77 year: 1998 end-page: 91 ident: bib0020 article-title: Employee behavior in a service environment: a model and test of potential differences between men and women publication-title: Journal of Marketing – volume: 17 start-page: 327 year: 2008 end-page: 348 ident: bib0230 article-title: Organizational justice and extrarole customer service: the mediating role of well-being at work publication-title: European Journal of Work and Organizational Psychology – volume: 57 start-page: 805 year: 2004 end-page: 812 ident: bib0290 article-title: Salesperson creative performance: conceptualization, measurement, and nomological validity publication-title: Journal of Business Research – volume: 51 start-page: 1173 year: 1986 end-page: 1182 ident: bib0040 article-title: The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations publication-title: Journal of Personality and Social Psychology – volume: 51 start-page: 171 year: 2010 end-page: 214 ident: bib0220 article-title: The human dimension: a review of human resources management issues in the tourism and hospitality industry publication-title: Cornell Hospitality Quarterly – volume: 13 start-page: 142 year: 2011 end-page: 154 ident: bib0070 article-title: Tourism and its influence upon macro-environment in Romania publication-title: Annales Universitatis Apulensis Series Oeconomica – volume: 31 start-page: 12 year: 2012 end-page: 22 ident: bib0145 article-title: Error management at different organizational levels – frontline, manager, and company publication-title: International Journal of Hospitality Management – volume: 38 start-page: 635 year: 1995 end-page: 672 ident: bib0175 article-title: The impact of human resource management practices on turnover, productivity, and corporate financial performance publication-title: Academy of Management Journal – volume: 31 start-page: 272 year: 2003 end-page: 286 ident: bib0015 article-title: The effect of management commitment to service quality on employees’ affective and performance outcomes publication-title: Journal of the Academy of Marketing Science – volume: 20 start-page: 855 year: 2011 end-page: 878 ident: bib0195 article-title: Procedural justice, work engagement, and job outcomes: evidence from Nigeria publication-title: Journal of Hospitality Marketing and Management – volume: 22 start-page: 187 year: 2008 end-page: 200 ident: bib0035 article-title: Work engagement: an emerging concept in occupational health psychology publication-title: Work and Stress – volume: 31 start-page: 874 year: 2005 end-page: 900 ident: bib0115 article-title: Social exchange theory: an interdisciplinary review publication-title: Journal of Management – volume: 58 start-page: 429 year: 2005 end-page: 462 ident: bib0285 article-title: The romance of human resource management and business performance, and the case for big science publication-title: Human Relations – volume: 16 start-page: 437 year: 2008 end-page: 462 ident: bib0010 article-title: The effect of management commitment to service quality on frontline employees’ job attitudes, turnover intentions and service recovery performance in a new public management context publication-title: Journal of Strategic Marketing – volume: 66 start-page: 701 year: 2006 end-page: 716 ident: bib0260 article-title: The measurement of work engagement with a short questionnaire: a cross-national study publication-title: Educational and Psychological Measurement – volume: 81 start-page: 141 year: 2005 end-page: 157 ident: bib0050 article-title: Customer-oriented boundary-spanning behaviors: test of a social exchange model of antecedents publication-title: Journal of Retailing – volume: 65 start-page: 70 year: 2010 end-page: 83 ident: bib0295 article-title: Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey publication-title: Tourism Review – volume: 26 start-page: 645 year: 2007 end-page: 665 ident: bib0210 article-title: Conflict, exhaustion, and motivation: a study of frontline employees in Northern Cyprus hotels publication-title: International Journal of Hospitality Management – volume: 16 start-page: 419 year: 2004 end-page: 423 ident: bib0165 article-title: Future human resource challenges in the Caribbean hospitality industry publication-title: International Journal of Contemporary Hospitality Management – volume: 10 start-page: 129 year: 2011 end-page: 149 ident: bib0185 article-title: Employee loyalty in hotels: Romanian experiences publication-title: Journal of Human Resources in Hospitality and Tourism – volume: 11 start-page: 55 year: 2011 end-page: 63 ident: bib0105 article-title: Hospitality industry's competition in terms of attracting and retaining valuable HR in Eastern Europe – the case of Romania publication-title: Journal of Tourism – volume: 21 start-page: 88 year: 2011 end-page: 107 ident: bib0270 article-title: Antecedents and effects of engaged frontline employees: a study from the hospitality industry publication-title: Managing Service Quality – volume: 25 start-page: 262 year: 2006 end-page: 277 ident: bib0095 article-title: Measuring the impact of human resource management practices on hospitality firms’ performances publication-title: International Journal of Hospitality Management – volume: 28 start-page: 99 year: 2003 end-page: 113 ident: bib0055 article-title: Interrelationships of role conflict, role ambiguity, and work-family conflict with different facets of job satisfaction and the moderating effects of gender publication-title: Journal of Personal Selling and Sales Management – volume: 13 start-page: 209 year: 2008 end-page: 223 ident: bib0030 article-title: Towards a model of work engagement publication-title: Career Development International – volume: 3 start-page: 71 year: 2002 end-page: 92 ident: bib0265 article-title: The measurement of engagement and burnout: a two sample confirmatory factor analytic approach publication-title: Journal of Happiness Studies – volume: 20 start-page: 265 year: 2011 end-page: 269 ident: bib0025 article-title: An evidence-based model of work engagement publication-title: Current Directions in Psychological Science – volume: 15 start-page: 67 year: 2005 end-page: 94 ident: bib0060 article-title: Commonalities and contradictions in HRM and performance research publication-title: Human Resource Management Journal – year: 2010 ident: bib0150 article-title: Multivariate Data Analysis: A Global Perspective – volume: 103 start-page: 411 year: 1988 end-page: 423 ident: bib0005 article-title: Structural equation modeling in practice: a review and recommended two-step approach publication-title: Psychological Bulletin – volume: 28 start-page: 245 year: 2009 end-page: 253 ident: bib0080 article-title: Employee satisfaction, customer satisfaction, and financial performance: an empirical examination publication-title: International Journal of Hospitality Management – volume: 27 start-page: 41 year: 1994 end-page: 46 ident: bib0160 article-title: How to measure empowerment publication-title: Quality Progress – volume: 40 start-page: 171 year: 1997 end-page: 188 ident: bib0180 article-title: Technical and strategic human resource management effectiveness as determinants of firm performance publication-title: Academy of Management Journal – volume: 94 start-page: 1452 year: 2009 end-page: 1465 ident: bib0155 article-title: Too engaged? A conservation of resources view of the relationship between work engagement and work interference with family publication-title: Journal of Applied Psychology – volume: 66 start-page: 457 year: 2005 end-page: 470 ident: bib0075 article-title: Test of a mediation model of perceived organizational support publication-title: Journal of Vocational Behavior – volume: 88 start-page: 160 year: 2003 end-page: 169 ident: bib0120 article-title: The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors publication-title: Journal of Applied Psychology – volume: 31 start-page: 885 year: 2012 end-page: 895 ident: bib0305 article-title: Promoting service-oriented organizational citizenship behaviors in hotels: the role of high-performance human resource practices and organizational social climates publication-title: International Journal of Hospitality Management – year: 1994 ident: bib0245 article-title: Competitive Advantage through People: Unleashing the Power of the Work Force – volume: 92 start-page: 1069 year: 2007 end-page: 1083 ident: bib0275 article-title: An empirical examination of the mechanisms mediating between high-performance work systems and the performance of Japanese organizations publication-title: Journal of Applied Psychology – volume: 18 start-page: 35 year: 1987 end-page: 49 ident: bib0240 article-title: A cross-national comparison of consumer research measures publication-title: Journal of International Business Studies – volume: 35 start-page: 457 year: 2004 end-page: 491 ident: bib0125 article-title: Adaptive versus proactive behavior in service recovery: the role of self-managing teams publication-title: Decision Sciences – volume: 14 start-page: 67 year: 2000 end-page: 80 ident: bib0135 article-title: Empowerment: rejuvenating a potent idea publication-title: Academy of Management Executive – volume: 24 start-page: 173 year: 2006 end-page: 193 ident: bib0205 article-title: The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees publication-title: International Journal of Bank Marketing – volume: 88 start-page: 879 year: 2003 end-page: 903 ident: bib0250 article-title: Common method biases in behavioral research: a critical review of the literature and recommended remedies publication-title: Journal of Applied Psychology – volume: 28 start-page: 504 year: 2009 end-page: 512 ident: bib0200 article-title: The effects of job and personal resources on hotel employees’ work engagement publication-title: International Journal of Hospitality Management – volume: 27 start-page: 491 year: 2008 end-page: 503 ident: bib0085 article-title: Achieving task and extra-task-related behaviors: a case of gender and position differences in the perceived role of rewards in the hotel industry publication-title: International Journal of Hospitality Management – volume: 33 start-page: 369 year: 2009 end-page: 390 ident: bib0215 article-title: The effect of management commitment to service on employee service behaviors: the mediating role of job satisfaction publication-title: Journal of Hospitality and Tourism Research – volume: 18 start-page: 39 year: 1981 end-page: 50 ident: bib0140 article-title: Evaluating structural equation models with unobservable variables and measurement error publication-title: Journal of Marketing Research – volume: 21 start-page: 600 year: 2006 end-page: 619 ident: bib0255 article-title: Antecedents and consequences of employee engagement publication-title: Journal of Managerial Psychology – volume: 73 start-page: 39 year: 1997 end-page: 61 ident: bib0045 article-title: Contact employees: relationships among workplace fairness, job satisfaction and prosocial service behaviors publication-title: Journal of Retailing – volume: 20 start-page: 743 year: 2008 end-page: 757 ident: bib0170 article-title: Talent management: a strategy for improving employee recruitment, retention and engagement within hospitality organizations publication-title: International Journal of Contemporary Hospitality Management – volume: 27 start-page: 491 issue: 4 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0085 article-title: Achieving task and extra-task-related behaviors: a case of gender and position differences in the perceived role of rewards in the hotel industry publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2007.08.009 – volume: 13 start-page: 209 issue: 3 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0030 article-title: Towards a model of work engagement publication-title: Career Development International doi: 10.1108/13620430810870476 – volume: 11 start-page: 55 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0105 article-title: Hospitality industry's competition in terms of attracting and retaining valuable HR in Eastern Europe – the case of Romania publication-title: Journal of Tourism – volume: 11 start-page: 63 issue: 1 year: 2000 ident: 10.1016/j.ijhm.2012.05.003_bib0065 article-title: The influence of selected antecedents on frontline staff's perceptions of service recovery performance publication-title: International Journal of Service Industry Management doi: 10.1108/09564230010310295 – volume: 22 start-page: 187 issue: 3 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0035 article-title: Work engagement: an emerging concept in occupational health psychology publication-title: Work and Stress doi: 10.1080/02678370802393649 – volume: 32 start-page: 22 issue: 1 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0130 article-title: Employee alienation in the quick service restaurant industry publication-title: Journal of Hospitality and Tourism Research doi: 10.1177/1096348007309567 – volume: 14 start-page: 67 issue: 3 year: 2000 ident: 10.1016/j.ijhm.2012.05.003_bib0135 article-title: Empowerment: rejuvenating a potent idea publication-title: Academy of Management Executive – volume: 25 start-page: 262 issue: 2 year: 2006 ident: 10.1016/j.ijhm.2012.05.003_bib0095 article-title: Measuring the impact of human resource management practices on hospitality firms’ performances publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2005.04.001 – volume: 33 start-page: 369 issue: 3 year: 2009 ident: 10.1016/j.ijhm.2012.05.003_bib0215 article-title: The effect of management commitment to service on employee service behaviors: the mediating role of job satisfaction publication-title: Journal of Hospitality and Tourism Research doi: 10.1177/1096348009338530 – volume: 51 start-page: 1173 issue: 6 year: 1986 ident: 10.1016/j.ijhm.2012.05.003_bib0040 article-title: The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations publication-title: Journal of Personality and Social Psychology doi: 10.1037/0022-3514.51.6.1173 – volume: 31 start-page: 885 issue: 3 year: 2012 ident: 10.1016/j.ijhm.2012.05.003_bib0305 article-title: Promoting service-oriented organizational citizenship behaviors in hotels: the role of high-performance human resource practices and organizational social climates publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2011.10.007 – volume: 58 start-page: 429 issue: 4 year: 2005 ident: 10.1016/j.ijhm.2012.05.003_bib0285 article-title: The romance of human resource management and business performance, and the case for big science publication-title: Human Relations doi: 10.1177/0018726705055032 – volume: 20 start-page: 743 issue: 7 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0170 article-title: Talent management: a strategy for improving employee recruitment, retention and engagement within hospitality organizations publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/09596110810899086 – volume: 28 start-page: 245 issue: 2 year: 2009 ident: 10.1016/j.ijhm.2012.05.003_bib0080 article-title: Employee satisfaction, customer satisfaction, and financial performance: an empirical examination publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2008.08.003 – volume: 28 start-page: 99 issue: 2 year: 2003 ident: 10.1016/j.ijhm.2012.05.003_bib0055 article-title: Interrelationships of role conflict, role ambiguity, and work-family conflict with different facets of job satisfaction and the moderating effects of gender publication-title: Journal of Personal Selling and Sales Management doi: 10.1080/08853134.2003.10748991 – volume: 81 start-page: 141 issue: 2 year: 2005 ident: 10.1016/j.ijhm.2012.05.003_bib0050 article-title: Customer-oriented boundary-spanning behaviors: test of a social exchange model of antecedents publication-title: Journal of Retailing doi: 10.1016/j.jretai.2005.03.004 – volume: 27 start-page: 41 issue: February year: 1994 ident: 10.1016/j.ijhm.2012.05.003_bib0160 article-title: How to measure empowerment publication-title: Quality Progress – volume: 73 start-page: 39 issue: 1 year: 1997 ident: 10.1016/j.ijhm.2012.05.003_bib0045 article-title: Contact employees: relationships among workplace fairness, job satisfaction and prosocial service behaviors publication-title: Journal of Retailing doi: 10.1016/S0022-4359(97)90014-2 – volume: 18 start-page: 39 issue: 1 year: 1981 ident: 10.1016/j.ijhm.2012.05.003_bib0140 article-title: Evaluating structural equation models with unobservable variables and measurement error publication-title: Journal of Marketing Research doi: 10.1177/002224378101800104 – volume: 15 start-page: 67 issue: 3 year: 2005 ident: 10.1016/j.ijhm.2012.05.003_bib0060 article-title: Commonalities and contradictions in HRM and performance research publication-title: Human Resource Management Journal doi: 10.1111/j.1748-8583.2005.tb00154.x – volume: 21 start-page: 600 issue: 7 year: 2006 ident: 10.1016/j.ijhm.2012.05.003_bib0255 article-title: Antecedents and consequences of employee engagement publication-title: Journal of Managerial Psychology doi: 10.1108/02683940610690169 – volume: 94 start-page: 1452 issue: 6 year: 2009 ident: 10.1016/j.ijhm.2012.05.003_bib0155 article-title: Too engaged? A conservation of resources view of the relationship between work engagement and work interference with family publication-title: Journal of Applied Psychology doi: 10.1037/a0017595 – volume: 35 start-page: 457 issue: 3 year: 2004 ident: 10.1016/j.ijhm.2012.05.003_bib0125 article-title: Adaptive versus proactive behavior in service recovery: the role of self-managing teams publication-title: Decision Sciences doi: 10.1111/j.0011-7315.2004.02513.x – volume: 88 start-page: 160 issue: 1 year: 2003 ident: 10.1016/j.ijhm.2012.05.003_bib0120 article-title: The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors publication-title: Journal of Applied Psychology doi: 10.1037/0021-9010.88.1.160 – volume: 16 start-page: 419 issue: 7 year: 2004 ident: 10.1016/j.ijhm.2012.05.003_bib0165 article-title: Future human resource challenges in the Caribbean hospitality industry publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/09596110410559113 – year: 1996 ident: 10.1016/j.ijhm.2012.05.003_bib0190 – volume: 30 start-page: 3 issue: 1 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0090 article-title: Reward climate and its impact on service quality orientation and employee attitudes publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2010.03.007 – volume: 57 start-page: 805 issue: 8 year: 2004 ident: 10.1016/j.ijhm.2012.05.003_bib0290 article-title: Salesperson creative performance: conceptualization, measurement, and nomological validity publication-title: Journal of Business Research doi: 10.1016/S0148-2963(02)00483-6 – volume: 28 start-page: 504 issue: 4 year: 2009 ident: 10.1016/j.ijhm.2012.05.003_bib0200 article-title: The effects of job and personal resources on hotel employees’ work engagement publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2009.02.003 – volume: 51 start-page: 171 issue: 2 year: 2010 ident: 10.1016/j.ijhm.2012.05.003_bib0220 article-title: The human dimension: a review of human resources management issues in the tourism and hospitality industry publication-title: Cornell Hospitality Quarterly doi: 10.1177/1938965510362871 – volume: 28 start-page: 547 issue: 4 year: 2009 ident: 10.1016/j.ijhm.2012.05.003_bib0235 article-title: The research design used to develop a high performance management system construct for US restaurant managers publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2009.03.003 – volume: 88 start-page: 879 issue: 5 year: 2003 ident: 10.1016/j.ijhm.2012.05.003_bib0250 article-title: Common method biases in behavioral research: a critical review of the literature and recommended remedies publication-title: Journal of Applied Psychology doi: 10.1037/0021-9010.88.5.879 – volume: 13 start-page: 142 issue: 1 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0070 article-title: Tourism and its influence upon macro-environment in Romania publication-title: Annales Universitatis Apulensis Series Oeconomica – volume: 103 start-page: 411 issue: 3 year: 1988 ident: 10.1016/j.ijhm.2012.05.003_bib0005 article-title: Structural equation modeling in practice: a review and recommended two-step approach publication-title: Psychological Bulletin doi: 10.1037/0033-2909.103.3.411 – volume: 31 start-page: 272 issue: 3 year: 2003 ident: 10.1016/j.ijhm.2012.05.003_bib0015 article-title: The effect of management commitment to service quality on employees’ affective and performance outcomes publication-title: Journal of the Academy of Marketing Science doi: 10.1177/0092070303031003005 – volume: 21 start-page: 88 issue: 1 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0270 article-title: Antecedents and effects of engaged frontline employees: a study from the hospitality industry publication-title: Managing Service Quality doi: 10.1108/09604521111100261 – volume: 31 start-page: 874 issue: 6 year: 2005 ident: 10.1016/j.ijhm.2012.05.003_bib0115 article-title: Social exchange theory: an interdisciplinary review publication-title: Journal of Management doi: 10.1177/0149206305279602 – volume: 92 start-page: 1069 issue: 4 year: 2007 ident: 10.1016/j.ijhm.2012.05.003_bib0275 article-title: An empirical examination of the mechanisms mediating between high-performance work systems and the performance of Japanese organizations publication-title: Journal of Applied Psychology doi: 10.1037/0021-9010.92.4.1069 – volume: 16 start-page: 437 issue: 5 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0010 article-title: The effect of management commitment to service quality on frontline employees’ job attitudes, turnover intentions and service recovery performance in a new public management context publication-title: Journal of Strategic Marketing doi: 10.1080/09652540802480944 – year: 2010 ident: 10.1016/j.ijhm.2012.05.003_bib0150 – volume: 10 start-page: 129 issue: 2 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0185 article-title: Employee loyalty in hotels: Romanian experiences publication-title: Journal of Human Resources in Hospitality and Tourism – volume: 62 start-page: 77 issue: 2 year: 1998 ident: 10.1016/j.ijhm.2012.05.003_bib0020 article-title: Employee behavior in a service environment: a model and test of potential differences between men and women publication-title: Journal of Marketing doi: 10.1177/002224299806200206 – volume: 20 start-page: 855 issue: 8 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0195 article-title: Procedural justice, work engagement, and job outcomes: evidence from Nigeria publication-title: Journal of Hospitality Marketing and Management doi: 10.1080/19368623.2011.577688 – volume: 18 start-page: 35 issue: 1 year: 1987 ident: 10.1016/j.ijhm.2012.05.003_bib0240 article-title: A cross-national comparison of consumer research measures publication-title: Journal of International Business Studies doi: 10.1057/palgrave.jibs.8490398 – volume: 31 start-page: 477 issue: 2 year: 2012 ident: 10.1016/j.ijhm.2012.05.003_bib0300 article-title: Hospitality marketing research: recent trends and future directions publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2011.07.006 – volume: 3 start-page: 71 issue: 1 year: 2002 ident: 10.1016/j.ijhm.2012.05.003_bib0265 article-title: The measurement of engagement and burnout: a two sample confirmatory factor analytic approach publication-title: Journal of Happiness Studies doi: 10.1023/A:1015630930326 – volume: 20 start-page: 265 issue: 4 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0025 article-title: An evidence-based model of work engagement publication-title: Current Directions in Psychological Science doi: 10.1177/0963721411414534 – volume: 26 start-page: 645 issue: 3 year: 2007 ident: 10.1016/j.ijhm.2012.05.003_bib0210 article-title: Conflict, exhaustion, and motivation: a study of frontline employees in Northern Cyprus hotels publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2006.05.006 – volume: 17 start-page: 327 issue: 3 year: 2008 ident: 10.1016/j.ijhm.2012.05.003_bib0230 article-title: Organizational justice and extrarole customer service: the mediating role of well-being at work publication-title: European Journal of Work and Organizational Psychology doi: 10.1080/13594320701743616 – volume: 38 start-page: 635 issue: 3 year: 1995 ident: 10.1016/j.ijhm.2012.05.003_bib0175 article-title: The impact of human resource management practices on turnover, productivity, and corporate financial performance publication-title: Academy of Management Journal doi: 10.2307/256741 – volume: 64 start-page: 89 issue: 1 year: 2011 ident: 10.1016/j.ijhm.2012.05.003_bib0100 article-title: Work engagement: a quantitative review and test of its relations with task and contextual performance publication-title: Personnel Psychology doi: 10.1111/j.1744-6570.2010.01203.x – volume: 59 start-page: 501 issue: 3 year: 2006 ident: 10.1016/j.ijhm.2012.05.003_bib0110 article-title: How much do high-performance work practices matter? A meta-analysis of their effects on organizational performance publication-title: Personnel Psychology doi: 10.1111/j.1744-6570.2006.00045.x – volume: 66 start-page: 701 issue: 4 year: 2006 ident: 10.1016/j.ijhm.2012.05.003_bib0260 article-title: The measurement of work engagement with a short questionnaire: a cross-national study publication-title: Educational and Psychological Measurement doi: 10.1177/0013164405282471 – volume: 65 start-page: 70 issue: 3 year: 2010 ident: 10.1016/j.ijhm.2012.05.003_bib0295 article-title: Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey publication-title: Tourism Review doi: 10.1108/16605371011083530 – volume: 66 start-page: 457 issue: 3 year: 2005 ident: 10.1016/j.ijhm.2012.05.003_bib0075 article-title: Test of a mediation model of perceived organizational support publication-title: Journal of Vocational Behavior doi: 10.1016/j.jvb.2004.01.001 – volume: 31 start-page: 12 issue: 1 year: 2012 ident: 10.1016/j.ijhm.2012.05.003_bib0145 article-title: Error management at different organizational levels – frontline, manager, and company publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2011.04.007 – year: 1994 ident: 10.1016/j.ijhm.2012.05.003_bib0245 – volume: 40 start-page: 171 issue: 1 year: 1997 ident: 10.1016/j.ijhm.2012.05.003_bib0180 article-title: Technical and strategic human resource management effectiveness as determinants of firm performance publication-title: Academy of Management Journal doi: 10.2307/257025 – volume: 24 start-page: 173 issue: 3 year: 2006 ident: 10.1016/j.ijhm.2012.05.003_bib0205 article-title: The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees publication-title: International Journal of Bank Marketing doi: 10.1108/02652320610659021 |
| SSID | ssj0017048 |
| Score | 2.5145648 |
| Snippet | ► Training, empowerment, and rewards are considered as the indicators of high-performance work practices predicting work engagement. ► Work engagement seems to... |
| SourceID | econis crossref elsevier |
| SourceType | Index Database Enrichment Source Publisher |
| StartPage | 132 |
| SubjectTerms | Arbeitsleistung Austauschtheorie High-performance work practices Hotel employees Hotellerie Performance outcomes Performance-Management Romania Rumänien Tourismusberufe Work engagement |
| Title | High-performance work practices and hotel employee performance: The mediation of work engagement |
| URI | https://dx.doi.org/10.1016/j.ijhm.2012.05.003 http://www.econis.eu/PPNSET?PPN=738541575 |
| Volume | 32 |
| WOSCitedRecordID | wos000313997800015&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| journalDatabaseRights | – providerCode: PRVESC databaseName: Elsevier SD Freedom Collection Journals 2021 customDbUrl: eissn: 1873-4693 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0017048 issn: 0278-4319 databaseCode: AIEXJ dateStart: 19950301 isFulltext: true titleUrlDefault: https://www.sciencedirect.com providerName: Elsevier |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwtV1bS8MwFA7eQF_EK84bffBtVJq0adoXYcjEuz6o7K10bco2tA47xZ_vOU0ao6Logy9hC1k2zpclX07P-Q4he2GRhszLhctiaALmxW7MC-nKLGBFGBRBv46qvDsXl5dRrxdf64qCVV1OQJRl9Poaj_8VaugDsDF19g9wm0mhA14D6NAC7ND-CniM3HDHVj4Ahl6ZbCglyTx4nMj7ttTVftvWaJusfvQWWhoTA11sBBn8w5f4mTNUE5fj2lN6VaX4kODCdi5goQffdi40WS_WpsTg1gmkI7Z3UO2hVFsg1e_UaUqVGNOXjVr5DEb7w9EA9QDQI4vOLf_9WDLBgqi3AzRD8GkyywSPYe-a7Zx0e6fmaZHw6ipp5rfp5CgVx_f5Gz4QkDn0Ogwri4lY7OJmiSzqa4HTUXAukylZrpD5Jmu8WiUHn2F1EFbHwOoArE4Nq9PA6lij18jtUffm8NjVtS_cDBjgBIiDz6IoC1PfK6Lcz-EW3o8l5TnHKx7N0XObcepjnnAYcdHnHkuFpGFKUwHd_jqZKR9LuUEcvygoqgjBudcPBNZHYPDv5KFIgZyxnLcIbQySZFoYHuuT3CdNBOAoQSMmaMTE4ygn2yJt85mxkkX5cfSGsrMZazBtEd5YPtGcT3G5BFbKD1Nufj_lFll4X8rbZGby9Cx3yFz2MhlWT7t67bwBaMVvpQ |
| linkProvider | Elsevier |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=High-performance+work+practices+and+hotel+employee+performance&rft.jtitle=International+journal+of+hospitality+management&rft.au=Karatepe%2C+Osaman+M&rft.date=2013-03-01&rft.pub=Elsevier&rft.issn=0278-4319&rft.volume=32&rft.spage=132&rft.epage=140&rft_id=info:doi/10.1016%2Fj.ijhm.2012.05.003&rft.externalDocID=738541575 |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0278-4319&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0278-4319&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0278-4319&client=summon |