Interplay of Customer Satisfaction, Innovation, and Product Quality: Key Determinants of Company Performance

Customer Satisfaction, Innovation, and Product Quality stands as a cornerstone for micro, small, and medium-sized enterprises (MSMEs) seeking growth, competitiveness, and long-term sustainability. This study delves into the intricacies of Customer Satisfaction, Innovation, and Product Quality's...

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Bibliographic Details
Published in:	Journal of technology management & innovation Vol. 19; no. 2; pp. 28 - 42
Main Authors:	Restrepo-Morales, Jorge Aníbal, Valencia-Cárdenas, Marisol, López-Cadavid, Diego Alejandro
Format:	Journal Article
Language:	English Portuguese
Published:	Santiago Universidad Alberto Hurtado; JOTMI 2024 Universidad Alberto Hurtado. Facultad de Economía y Negocios Universidad Alberto Hurtado
Subjects:	Adaptability Collaboration Corporate culture Customer satisfaction Decision making Economic growth Employees ENGINEERING, MULTIDISCIPLINARY innovation innovation strategies Innovations Knowledge management Literature reviews Pandemics product innovation Product quality R&D Research & development research and development Small business SME performance Success Technological change innovation research and development product innovation SME performance innovation strategies
ISSN:	0718-2724, 0718-2724
Online Access:	Get full text
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