Fuzzy multiple objective programming framework to prioritize design requirements in quality function deployment
Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; howe...
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| Vydáno v: | Computers & industrial engineering Ročník 47; číslo 2; s. 149 - 163 |
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| Médium: | Journal Article |
| Jazyk: | angličtina |
| Vydáno: |
New York
Elsevier Ltd
01.11.2004
Pergamon Press Inc |
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| ISSN: | 0360-8352, 1879-0550 |
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| Abstract | Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the extent of the possible design requirements that can be incorporated into a product. This paper presents a fuzzy multiple objective programming approach that incorporates imprecise and subjective information inherent in the QFD planning process to determine the level of fulfillment of design requirements. Linguistic variables are employed to represent the imprecise design information and the importance degree of each design objective. A real-world application illustrates the proposed fuzzy multiple objective decision analysis. |
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| AbstractList | Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the extent of the possible design requirements that can be incorporated into a product. This paper presents a fuzzy multiple objective programming approach that incorporates imprecise and subjective information inherent in the QFD planning process to determine the level of fulfillment of design requirements. Linguistic variables are employed to represent the imprecise design information and the importance degree of each design objective. A real-world application illustrates the proposed fuzzy multiple objective decision analysis. Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the extent of the possible design requirements that can be incorporated into a product. This paper presents a fuzzy multiple objective programming approach that incorporates imprecise and subjective information inherent in the QFD planning process to determine the level of fulfillment of design requirements. Linguistic variables are employed to represent the imprecise design information and the importance degree of each design objective. A real-world application illustrates the proposed fuzzy multiple objective decision analysis. [PUBLICATION ABSTRACT] |
| Author | Karsak, E. Ertugrul |
| Author_xml | – sequence: 1 givenname: E. Ertugrul surname: Karsak fullname: Karsak, E. Ertugrul email: ekarsak@gsu.edu.tr organization: Industrial Engineering Department, Galatasaray University, Ortakoy, Istanbul 80840, Turkey |
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| Keywords | Fuzzy sets Quality function deployment Product design Multiple objective decision analysis Fuzzy multiple objective programming House of quality |
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