Intelligent libraries: a review on expert systems, artificial intelligence, and robot

PurposeThis paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of libraries to use intelligent systems, especially ES/AI and robots.Design/methodology/approachDescriptive and content revie...

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Vydáno v:Library hi tech Ročník 39; číslo 2; s. 412 - 434
Hlavní autoři: Asemi, Asefeh, Ko, Andrea, Nowkarizi, Mohsen
Médium: Journal Article
Jazyk:angličtina
Vydáno: Bradford Emerald Publishing Limited 21.06.2021
Emerald Group Publishing Limited
Témata:
Artificial intelligence
Automation
Beryl
Data mining
Decision making
Expert systems
Human engineering
Human-computer interaction
Information resources
Information retrieval
Information science
Information services
Information systems
Information technology
Librarians
Libraries
Literature reviews
Public services
Resources
Retrieval
Robotics
Robots
Science
Storage
Technical services
Technology
Artificial Intelligent (AI)
Expert System (ES)
Library system
Intelligent systems
Robot
Intelligent library
Smart library
ISSN:0737-8831, 2054-166X
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Shrnutí:PurposeThis paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of libraries to use intelligent systems, especially ES/AI and robots.Design/methodology/approachDescriptive and content review methods are applied, and the researchers critically reviewed the articles related to library ESs and robots from Web of Science as a general database and Emerald as a specific database in library and information science from 2007–2017. Four scopes considered to classify the articles as technology, service, user and resource. It is found that published researches on the intelligent systems have contributed to many librarian purposes like library technical services like the organization of information resources, storage and retrieval of information resources, library public services as reference services, information desk and other purposes.FindingsA review of the previous studies shows that ESs are a useable intelligent system in library and information science that mimic librarian expert’s behaviors to support decision making and management. Also, it is shown that the current information systems have a high potential to be improved by integration with AI technologies. In this researches, librarian robots mostly designed for detection and replacing books on the shelf. Improving the technology of gripping, localizing and human-robot interaction are the main concern in recent librarian robot research. Our conclusion is that we need to develop research in the area of smart resources.Originality/valueThis study has a new approach to the literature review in this area. We compared the published papers in the field of ES/AI and robot and library from two databases, general and specific.
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ISSN:0737-8831
2054-166X
DOI:10.1108/LHT-02-2020-0038