Towards the Knowledge-Smart Professional Service Firms: How High-Performance Work Systems Support the Transformation

The Professional Service Firms (PSFs) have gained widespread attention owing to their enormous contribution to the growth of global service economies. PSFs being knowledge-intensive firms frequently encounter a challenge of continually enhancing the knowledge competencies of their staff that forms t...

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Vydáno v:Journal of the knowledge economy Ročník 14; číslo 4; s. 3640 - 3670
Hlavní autoři: Rehman, Junaid, Hawryszkiewycz, Igor, Sohaib, Osama, Namisango, Fatuma, Dahri, Abdul Samad
Médium: Journal Article
Jazyk:angličtina
Vydáno: New York Springer US 01.12.2023
Springer Nature B.V
Témata:
Competitive advantage
Economic Policy
Economics
Economics and Finance
Entrepreneurship
Intellectual capital
Knowledge
Knowledge economy
Motivation
Opportunity
R & D/Technology Policy
Service industries
Professional service firms
Sustainable competitive advantage
Organizational knowledge capital
Intellectual capital
High-performance work systems
ISSN:1868-7865, 1868-7873
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Shrnutí:The Professional Service Firms (PSFs) have gained widespread attention owing to their enormous contribution to the growth of global service economies. PSFs being knowledge-intensive firms frequently encounter a challenge of continually enhancing the knowledge competencies of their staff that forms the basis of organizational Intellectual Capital (IC) and derives competitive advantage for them. Nevertheless, a little research has been done governing the development of knowledge capital in the PSFs. This makes the role of High Performance Work Systems (HPWS) indispensible towards managing intellectual capital resources in these firms. However, the systematic application of HPWS in PSF context is still lacking the empirical basis. Therefore, by presenting a qualitative conceptual framework, this research offers a linking mechanism on how HPWS guide IC development in the service firms. By empirically testing these HPWS as (Ability, Motivation, and Opportunity)-enhancing practices via face-face interviews, the results demonstrate that HPWS play strategically significant role in building knowledge capital in the PSFs. Overall, this research offers practical insights to the KM and HR managers in service firms on achieving client service quality and satisfaction through a knowledge-smart workforce and perpetuate a sustainable competitive advantage.
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ISSN:1868-7865
1868-7873
DOI:10.1007/s13132-022-00903-4