Towards the Knowledge-Smart Professional Service Firms: How High-Performance Work Systems Support the Transformation
The Professional Service Firms (PSFs) have gained widespread attention owing to their enormous contribution to the growth of global service economies. PSFs being knowledge-intensive firms frequently encounter a challenge of continually enhancing the knowledge competencies of their staff that forms t...
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| Veröffentlicht in: | Journal of the knowledge economy Jg. 14; H. 4; S. 3640 - 3670 |
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| Format: | Journal Article |
| Sprache: | Englisch |
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01.12.2023
Springer Nature B.V |
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| ISSN: | 1868-7865, 1868-7873 |
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| Abstract | The Professional Service Firms (PSFs) have gained widespread attention owing to their enormous contribution to the growth of global service economies. PSFs being knowledge-intensive firms frequently encounter a challenge of continually enhancing the knowledge competencies of their staff that forms the basis of organizational Intellectual Capital (IC) and derives competitive advantage for them. Nevertheless, a little research has been done governing the development of knowledge capital in the PSFs. This makes the role of High Performance Work Systems (HPWS) indispensible towards managing intellectual capital resources in these firms. However, the systematic application of HPWS in PSF context is still lacking the empirical basis. Therefore, by presenting a qualitative conceptual framework, this research offers a linking mechanism on how HPWS guide IC development in the service firms. By empirically testing these HPWS as (Ability, Motivation, and Opportunity)-enhancing practices via face-face interviews, the results demonstrate that HPWS play strategically significant role in building knowledge capital in the PSFs. Overall, this research offers practical insights to the KM and HR managers in service firms on achieving client service quality and satisfaction through a knowledge-smart workforce and perpetuate a sustainable competitive advantage. |
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| AbstractList | The Professional Service Firms (PSFs) have gained widespread attention owing to their enormous contribution to the growth of global service economies. PSFs being knowledge-intensive firms frequently encounter a challenge of continually enhancing the knowledge competencies of their staff that forms the basis of organizational Intellectual Capital (IC) and derives competitive advantage for them. Nevertheless, a little research has been done governing the development of knowledge capital in the PSFs. This makes the role of High Performance Work Systems (HPWS) indispensible towards managing intellectual capital resources in these firms. However, the systematic application of HPWS in PSF context is still lacking the empirical basis. Therefore, by presenting a qualitative conceptual framework, this research offers a linking mechanism on how HPWS guide IC development in the service firms. By empirically testing these HPWS as (Ability, Motivation, and Opportunity)-enhancing practices via face-face interviews, the results demonstrate that HPWS play strategically significant role in building knowledge capital in the PSFs. Overall, this research offers practical insights to the KM and HR managers in service firms on achieving client service quality and satisfaction through a knowledge-smart workforce and perpetuate a sustainable competitive advantage. |
| Author | Sohaib, Osama Hawryszkiewycz, Igor Namisango, Fatuma Rehman, Junaid Dahri, Abdul Samad |
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| CitedBy_id | crossref_primary_10_1016_j_jretconser_2022_103037 crossref_primary_10_1007_s13132_023_01262_4 crossref_primary_10_1007_s40647_024_00412_5 crossref_primary_10_3390_info15070412 crossref_primary_10_1155_tswj_1117495 |
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| Keywords | Professional service firms Sustainable competitive advantage Organizational knowledge capital Intellectual capital High-performance work systems |
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| SubjectTerms | Competitive advantage Economic Policy Economics Economics and Finance Entrepreneurship Intellectual capital Knowledge Knowledge economy Motivation Opportunity R & D/Technology Policy Service industries |
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| Title | Towards the Knowledge-Smart Professional Service Firms: How High-Performance Work Systems Support the Transformation |
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