Conceptualization and operationalization of empathy in design research

In this research note, we bring clarity to the concept of empathy in design research by discussing issues in its conceptualization and operationalization. We review literature to identify and clarify the core concepts of empathy and to showcase its potential operationalizations, borrowing from close...

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Bibliographic Details

Published in:	Design studies Vol. 78; p. 101075
Main Authors:	Surma-aho, Antti, Hölttä-Otto, Katja
Format:	Journal Article
Language:	English
Published:	Elsevier Ltd 01.01.2022
Subjects:	design theory user-centred design design theory user-centred design
ISSN:	0142-694X
Online Access:	Get full text
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