A cautionary tale about the impact of AI on human design teams

Recent advances in artificial intelligence (AI) offer opportunities for integrating AI into human design teams. Although various AIs have been developed to aid engineering design, the impact of AI usage on human design teams has received scant research attention. This research assesses the impact of...

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Vydáno v:Design studies Ročník 72; s. 100990
Hlavní autoři: Zhang, Guanglu, Raina, Ayush, Cagan, Jonathan, McComb, Christopher
Médium: Journal Article
Jazyk:angličtina
Vydáno: Elsevier Ltd 01.01.2021
Témata:
artificial intelligence
collaborative design
engineering design
human-computer interaction
problem solving
human-computer interaction
problem solving
collaborative design
engineering design
artificial intelligence
ISSN:0142-694X, 1872-6909
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Shrnutí:Recent advances in artificial intelligence (AI) offer opportunities for integrating AI into human design teams. Although various AIs have been developed to aid engineering design, the impact of AI usage on human design teams has received scant research attention. This research assesses the impact of a deep learning AI on distributed human design teams through a human subject study that includes an abrupt problem change. The results demonstrate that, for this study, the AI boosts the initial performance of low-performing teams before the problem change but always hurts the performance of high-performing teams. The potential reasons behind these results are discussed and several suggestions and warnings for utilizing AI in engineering design are provided. •The AI hurts the performance of high-performing human design teams.•The AI boosts the initial performance of low-performing human design teams.•The AI reduces the mental demand of human designers in high-performing teams.•Human designers in high-performing teams aided by AI have an illusion of success.•The context and interaction of AI is critical for effectiveness.
ISSN:0142-694X
1872-6909
DOI:10.1016/j.destud.2021.100990