Managing Expectations to Create High Performance Government

Enhanced performance has been the focus of public administration and management research for years. High performance organizations have characteristics that differentiate them from others; they also utilize high performance work practices (HPWPs). A core HPWP is performance management, which seeks t...

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Bibliographic Details
Published in:Review of public personnel administration Vol. 39; no. 2; pp. 185 - 208
Main Authors: Blackman, Deborah A., Buick, Fiona, O’Flynn, Janine, O’Donnell, Michael, West, Damian
Format: Journal Article
Language:English
Published: Los Angeles, CA SAGE Publications 01.06.2019
SAGE PUBLICATIONS, INC
Subjects:
Expectancy theories
Expectancy theory
Expectations
Intellectuals
Management
Organizational culture
Organizational effectiveness
Performance management
Public administration
Qualitative research
Role clarity
Theory
managing expectations
public sector
qualitative research
expectancy theory
performance management
high performance
ISSN:0734-371X, 1552-759X
Online Access:Get full text
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Summary:Enhanced performance has been the focus of public administration and management research for years. High performance organizations have characteristics that differentiate them from others; they also utilize high performance work practices (HPWPs). A core HPWP is performance management, which seeks to align individual performance with organizational outcomes. We posit that performance management can enable high performance through managing employee expectations. Drawing on a study undertaken in the Australian Public Service, we demonstrate how using an expectancy theory lens helps explain how performance management can support high performance. We suggest that all three elements of expectancy theory—valance, expectancy, and instrumentality—need to be in place to support the creation of goal and role clarity, critical components of high performance. This offers practitioners a way of structuring effective conversations and scholars the opportunity to consider the theoretical implications of linking expectancy theories, performance management, and high performance.
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ISSN:0734-371X
1552-759X
DOI:10.1177/0734371X17701544