A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas

CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on...

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Bibliographic Details
Published in:Computer supported cooperative work Vol. 22; no. 4-6; pp. 609 - 665
Main Authors: Fitzpatrick, Geraldine, Ellingsen, Gunnar
Format: Journal Article
Language:English
Published: Dordrecht Springer Netherlands 01.08.2013
Springer Nature B.V
Subjects:
Computer aided instruction
Computer Science
Health care
Psychology
Social Sciences
User Interfaces and Human Computer Interaction
workplace studies
workpractice
coordination
healthcare
health ICT
standardisation
electronic health records (EHR)
electronic patient records (EPR)
review
integration
interaction
CSCW
medical records
policy
ISSN:0925-9724, 1573-7551
Online Access:Get full text
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Summary:CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on the contributions that have emerged from this work. The analysis illustrates a rich range of concepts and findings towards understanding the work of healthcare but the work on the larger policy level is lacking. We argue that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.
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ISSN:0925-9724
1573-7551
DOI:10.1007/s10606-012-9168-0