User interface (UI) design issues for multilingual users: a case study

A multitude of web and desktop applications is now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information System (IS) issues and users’ behaviour across cross-cultura...

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Veröffentlicht in:Universal access in the information society Jg. 15; H. 3; S. 431 - 444
Hauptverfasser: Miraz, Mahdi H., Excell, Peter S., Ali, Maaruf
Format: Journal Article
Sprache:Englisch
Veröffentlicht: Berlin/Heidelberg Springer Berlin Heidelberg 01.08.2016
Springer Nature B.V
Schlagworte:
Boundaries
Case studies
Computer Communication Networks
Computer Science
Computers and Society
Design
Design analysis
Design engineering
Information Storage and Retrieval
Information systems
Information Systems Applications (incl.Internet)
Internet access
IT in Business
Long Paper
Mathematical models
Multilingual systems
Principal components analysis
Statistics
Universal service
User Interfaces and Human Computer Interaction
Websites
Workplaces
UI design issues
Herzberg’s Hygiene-motivational Theory about Workplace
Universal access and usability
Internationalization
Multilingual user
Human–computer interaction (HCI)
ISSN:1615-5289, 1615-5297
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Beschreibung
Zusammenfassung:A multitude of web and desktop applications is now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information System (IS) issues and users’ behaviour across cross-cultural and transnational boundaries. Taking the BBC website as a model that is internationally recognized, usability tests were conducted to compare different versions of the website. The dependant variables derived from the questionnaire were analysed (via descriptive statistics) to elucidate the multilingual UI design issues. Using principal component analysis, five de-correlated variables were identified, which were then used for hypotheses tests. A modified version of Herzberg’s Hygiene-motivational Theory about the Workplace was applied to assess the components used in the website. Overall, it was concluded that the English versions of the website gave superior usability results and this implies the need for deeper study of the problems in usability of the translated versions.
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ISSN:1615-5289
1615-5297
DOI:10.1007/s10209-014-0397-5