Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance

With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician...

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Bibliographic Details

Published in:	Interaction design & architecture(s) no. 38; pp. 6 - 27
Main Authors:	Kaasinen, Eija, Aromaa, Susanna, Väätänen, Antti, Mäkelä, Ville, Hakulinen, Jaakko, Keskinen, Tuuli, Elo, Joona, Siltanen, Sanni, Rauhala, Ville, Aaltonen, Iina, Hella, Juho, Honkamaa, Petri, Leppä, Mikael, Niemelä, Antti, Parviainen, Juha, Saarinen, Santeri, Turunen, Markku, Törnqvist, Jouni, Valtonen, Juha, Woodward, Charles
Format:	Journal Article
Language:	English
Published:	ASLERD 01.09.2018
ISSN:	2283-2998, 2283-2998
Online Access:	Get full text
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