Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation

When employees use social media, their behavior can be attributed to their employer, thereby shaping the company's reputation in the eyes of various stakeholders. Thus, employees are well advised to use social media in a way that does comply with social norms in social media to avoid reputation...

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Bibliographic Details
Published in:Journal of business research Vol. 117; pp. 718 - 726
Main Authors: Schaarschmidt, Mario, Walsh, Gianfranco
Format: Journal Article
Language:English
Published: Elsevier Inc 01.09.2020
Subjects:
Awareness of impact on corporate reputation
Corporate reputation
Employee behavior
Online reputation
Social media
Corporate reputation
Online reputation
Social media
Awareness of impact on corporate reputation
Employee behavior
ISSN:0148-2963, 1873-7978
Online Access:Get full text
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Summary:When employees use social media, their behavior can be attributed to their employer, thereby shaping the company's reputation in the eyes of various stakeholders. Thus, employees are well advised to use social media in a way that does comply with social norms in social media to avoid reputational damage for their firm. However, research has been anemic to the drivers of appropriate employee social media behavior. This research combines organizational behavior research related to employee engagement and reputation with work concerning employees and social media to arrive at a model that relates the firm's social media appearance with appropriate employee social media behavior. Central to this model is employees' awareness that they can shape their employer's online reputation. Based upon two quantitative studies, this research tests a model of social media-related antecedents and consequences of employees' awareness of their impact on corporate reputation, and discusses managerial and theoretical implications.
ISSN:0148-2963
1873-7978
DOI:10.1016/j.jbusres.2018.11.027